Order Issues and Other Payment Options
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The main frequently asked questions to do with ordering are listed below. If you have another question about Rocket Languages and our products or would like to ask us a question then please click here to go to the Help and Contact Us page.
Order Issues
If you have had a problem ordering through our payment processor Clickbank, it is usually one of two reasons...
1. The Clickbank web site is not working
This is usually a temporary thing! Clickbank deals with thousands of transactions everyday so has a massive server load and is therefore prone to getting overloaded. I would recommend either trying again within a few minutes and if that doesn't work, using one of the other payment options listed below and emailing us about it.
2. Your Credit Card isn't accepted by Clickbank
Clickbank has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where the Rocket Languages product is being ordered from are different then it is likely that the transaction will be denied. I would recommend using one of the other payment options listed below and emailing us about it.
Other Payment Options
1. PayPal
You can order directly from Rocket Languages Ltd's (Libros Media Ltd's) PayPal account, jason@librosmedia.com. Please be aware that you may have to wait 1-4 days for a response as unlike ordering through Clickbank, it will not be an automatic procedure. Please include details of exactly what you wish to order!
Order the Rocket Chinese Premium Downloadable version for $99.95 here:
Order the Rocket Chinese Premium Shipped version for $299.95 + $49.95 S&H here:
2. Western Union Money Transfer
It is possible to pay for Rocket Chinese by Western Union money transfer. Please note that no refunds will be given on this option as we cannot reverse the transaction. Please make a deposit to the web site billing manager:
Jason Oxenham
Rocket Languages Ltd
PO Box 2873
Christchurch
New Zealand
Please send an email providing us with us with MTCN number, your name and address, and once the payment has been made and we will send you access to Rocket Chinese. Please note there may be a 1-4 day delay as we have to manually do the transaction.
3. Check or Money Order
It is possible to pay for Rocket Chinese by check or money order. Please send a check or money order made out to our trading company, Libros Media Ltd, to the following address:
Libros Media Ltd
PO Box 2873
Christchurch
New Zealand
Please make sure you include your email address and a description of the product you wish to order! Please note that no refunds can be given on orders paid for by check or money order.
4. Phone Orders
Unfortunately, we are not set up to take credit card or any other type of order over the phone. Please try one of the other payment options!
Currency Conversion
To convert US$ to your local currency please go to http://www.xe.com/ucc
