Help > Do you offer a money back guarantee?

Yes, we do! You have up to 60 days to try our Rocket Languages products and experience the difference that it will make with your language learning!

Download Version
If you do wish to request a refund for your download version of the course, please delete all Rocket Languages files/lessons from your computer and then email us using the “Contact Us” form. Please remember to include your receipt number. A small explanation of why you desire a refund for the product would also be appreciated!

Shipped Version
If you wish to request a refund for the shipped version of the course, please send your CD set to the following address:
Libros Media
P O Box 2873
Christchurch 8011
New Zealand

Once we receive the package we will issue a refund for the purchase price of the course. Please note that refunds cannot be given for shipping and handling costs, and we cannot cover the cost of returning the package.

Once we have requested a refund for the download or shipped course, please allow 5-10 days for the refunded amount to appear in your account.

Unfortunately refunds cannot be issued on payments made by Check or Western Union.