Rocket Languages Member Reviews

Read all about how Rocket Languages online language learning courses have helped our members on their quest to learn a language!

Average Rating

4.7

Reviews Criteria

How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend to a friend?
How was the Customer Service?

3075 Customer Reviews

77.7%
15.7%
Sheila Lee

Sheila Lee

Rocket French Mount Pleasant Pa , United States

44 Likes

I would never recommend this course to anyone and I bet they don't let this be printed but I will find someway of getting
a true review out there- I have tried for 6 days to contact customer service- No one is ever there- its 5 15 pacific standard time and they are to be available and no one is available- I leave email for 6 days- and get 2 stupid emails back that say the very same thing- update chrome and I already have updated chrome. They will not call me ----

Milla Relf

Milla Relf

Rocket Korean Kiev , Ukraine

15 Likes

The web site is complicated and not very user friendly. I've spent 5 min trying to figure out how do I start the lessons and where to begin the studying. It's stupid to spend so much effort on a web site to have people leave confused. Too complicated to begin with.
Moderators note: There is a take a tour video button at the top right of every page within the members area!

Ian Corker

Ian Corker

Rocket Spanish United Kingdom

8 Likes

This started well, but the App was changes and now the microphone does not give any time to respond. Despite repeated requests to rectify the problem, nothing has changed. I am now forced to request my money back as the product is NOT fit for purpose.
Spend less time on trying to sell you products and more time on making them work!

Anand Sampat

Anand Sampat

Rocket Chinese Palo Alto, CA , United States

18 Likes

I cannot get the microphone to work in any way. On my phone the app skips and cannot capture my voice properly. ON desktop it doesn't even record always saying "Try again".
I demand a refund unless I can find a fix. I started using this program because I heard the program is very good. Little did I realize the app would be a huge POS. Do not use this unless you want a terrible experience. Use a more established language learning application like Duolingo or Rosetta Stone.

Jindrich Parik

Jindrich Parik

Rocket French Czech Republic

19 Likes

Well, the course is OK, working with the microphone helps. I am very happy with it.
I am not happy and I have to say I am disappointed with the customer service. I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come. I need it urgently for my accountant. I do not know what else I should do! Moderators note: Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!

Chansse Evanns

Chansse Evanns

Rocket Chinese Paris

17 Likes

I was curious about Rocket Languages until I began using it, feeling comfortable with it and see the difference. Now, I am comfortable with Rocket Language, Lin Ping ways of healping others to understanding rocket languages.

Vitor Jacinto

Vitor Jacinto

Rocket Italian Brazil

3 Likes

Terrible experience with the Rocket Languages. I have been struggling to find a motivation to keep studying but the boring experience that the platform gives you doesn't lead you anywhere. It's just a bunch of "repeat" this, "repeat "that" that you will be closing the browser before finishing the audio lesson. Not only that, the lack of explanation that the teachers give you and makes you need to find other places to learn it's absurd. If I knew this experience would go on, I would have chosen Google Translator instead. If I could come back, I wouldn't buy.

Linda Francis

Linda Francis

Rocket French Kingston upon Thames , United Kingdom

14 Likes

Shame on you Rocket Languages!
There has been some improvement but your system still keeps freezing, not transmitting your words and not recording mine. The little bars that wiggle and show the microphone is live freeze, i.e. stop wiggling, on almost every attempt. My playback does once again contain many more words than you are recording. Why? I have been trying to work through 11.1 at the Doctor’s and 11.2 Making a Complaint. If you were a person and not a robot you would understand the humour in that last one. Is it because you are a robot that you never answer my questions? You just let some time go by then tell me it’s all fixed when it isn’t. This is not online help - it’s a farce. I do believe that you have some marvellous learning material but you are completely let down by the technical side and your lackadaisical customer service. Once upon a time you had some good lessons that I could access. Now I believe I cannot learn anything and my French speaking is actually getting worse as a result of having to keep endlessly repeating myself and hurrying before you cut me off. Your system is all up the creek and you can’t fix it. What would be the point of me paying another computer expert to come here and tell me that the problem is your end? What about giving me my money back? It’s the only honest thing to do. Otherwise you are just finding one more way to show how much you despise your customers. On the other hand you could actually fix things and then I could write a good review. 17/8/17 Moderators note: Hi Linda, sorry to hear about your travails with Rocket French. We are endeavouring to set up a Skype call with you so that we can walk through the issues.

Ana K

Ana K

Rocket French CA , United States

3 Likes

I JUST BOUGHT THE TRAVELOGUE AND I AM EXTREMELY DISAPPOINTED.!!! This version does not give the sentence by sentence AUDIO translation: first spoken in French then telling you what it is in English, which DOES NOT MAKE IT USEFUL WHILE DRIVING OR WORKING OUT. THIS VERSION LIMITS ABILITY TO USE IT BEST WHILE ONLY ABLE TO READ THE TRANSLATIONS. THE USAGE IS MUCH MORE LIMITED!!!

Omer Deveci

Omer Deveci

Rocket English Cupertino , United States

9 Likes

Whoever may concern,
I am having a problem with your program, Rocket. It was working very well however, I couldn’t use the program it gives an error when I am trying to record my voice on given sentences. In addition, I couldn’t reach your customer service. Please, can you solve my problem as soon as possible or contact with me. Best Regards, Omer Deveci Moderators note: This was a bug on the latest release. It has now been fixed!