Find out what actual users have to say about our courses through their Rocket Languages reviews.
I absolutely want to love this program. The content is great. The audio lessons are top notch, but I can't get anything to work correctly on any device and 20 days in and still no contact from a manager or tech after several email requests and live chat requests for it.
I've submitted a pile of screen captures and video of the errors. I've tried multiple devices and computers.
Marie G responds quickly over live chat, but nothing ever seems to come of it.
The program has great content, but trying to use it is is beyond infuriating.
At this point I'm not prepared to keep the product unless it's next to free.
Response from Rocket Languages
Response from Rocket Languages: Thanks for your review Jesse. Our sincere apologies for the trouble you've had with your course, and for the delay in getting some help for you. We will get some assistance from the IT team and get back to you ASAP.
the system is confusing frustrating and has to much work
Response from Rocket Languages
Hi Libby, thank you for taking the time to leave a review. We're sorry to hear that you are finding the workload of our Rocket Spanish course overwhelming and the system frustrating. We pride ourselves on offering comprehensive language courses and want to ensure that you are learning everything you need to ensure you can start speaking as soon as possible. Learning a language is lifelong commitment but with a bit more practice we're sure that your Spanish abilities will take off in no time!
I like Rocket Languages but, I don't like how it is set up and you don't really learn from it, it's more of a study tool for people taking a Spanish class. You should make it so that people can actually learn Spanish from this website.
Response from Rocket Languages
Hi Ettrick, thank you for taking the time to leave a review. I am sorry to hear that you are finding the Rocket Spanish course difficult to learn from. Ensuring that our course is user friendly is very important to us and with this in mind our Customer Support team has contact you to get a clearer idea of the issues you are experiencing. All the best!
There is no functionality to allow you to quickly click on a word that you don't know to figure out what it means. Instead you have to wait through the painstakingly slow audio to hear someone tell you what it means. Very frustrating, especially if you're like me and learn better through seeing.
Response from Rocket Languages
Response from Rocket Languages: Hi Michael - I am not sure what you mean here as every word/phrase in Rocket Chinese has the Hanzi, Pinyin, English translation and the literal translation. We have also recently added subtitles to the Interactive Audio course tracks to make following them much easier!
I was using Spanishpod101, and I switched to RocketSpanish based on online reviews. I regret the decision. I'm disappointed that there's no means to diagnose my proficiency and place me in the appropriate level. I find the dialogues ridiculously boring and unauthentic. I'm suffering through this, because I'm committed to learning the language, hoping it will get better as I progress.
Response from Rocket Languages
Response from Rocket Languages: Hi Edgar - We have since added in Benchmark testing so you can more easily sort out where your proficiency level is. Just go to My Tools > Benchmark Test
Your application is not running on Android phone. Whenever I activated microphone, program stops. I tried to run iPhone but it needs iOS 10 later. I can not run on iPhone.
I tried to open on Android phone using Google Chrome. But I can not see repeat button and score buttons.
I tried to run on Macbook using chrome. I can see all elements play, microphone, score and customer voice repeat button.
But I can not replay my voice so I can not compare voices. Sometimes if score is 100% can record and replay my voice. Sometimes it can not record and produce performance result.
Your performance is too poor. Your system must analyse word by word. Your system must show word differences and can offer tools to advise pronunciation alternatives. Also I must listen my voice. Your system must record my voice.
Response from Rocket Languages
Response from Rocket Languages: Hi Omer - I am sorry to hear about the issues you are having. As phones change versions fairly quickly there can be issues with the apps working on older models. However, we try to cover off as many older versions as we can. I would recommend that you try Safari on your Macbook as we recently extended the voice recognition feature to work on that.
Rocket languages supply "Translation method" for learning 2nd Languages . It's the same as in the school. There worse has no photos to understand by view , no stroke order .
Too many lessons for beginners .
Response from Rocket Languages
Response from Rocket Languages: Hi Bubill - Did you see the Writing lessons? There are videos in each of those showing you how to draw different characters, with the correct stroke order!
The microphone on the trial program worked fine until I purchased the Spanish 1-3, then the microphone stopped working. I loaded the program onto another device, the microphone worked, but the 'play' button did not work!
Very difficult to concentrate when there are so many technical difficulties with the program.
Response from Rocket Languages
Response from Rocket Languages: Hi KY - I am sorry to hear about your issues. Please contact customer support and we can set up a Skype call to get to the bottom of it.
I've been using the Rocket Spanish for 53 days, and while it has some good points, it's not an effective program for learning Spanish. The co-host, Mauricio, does not speak clearly enough for a beginner to understand, and there are some times when he is clearly not saying the sentence that is on the screen. I might recommend this program for business travelers, since that is mainly what the lessons are about (getting a hotel, booking a flight, ordering in a restaurant), but even then, you won't become fluent. You will just learn what you need to know to get around in that country. I've just requested a refund.
Response from Rocket Languages
Response from Rocket Languages: Hi Jennifer - Thanks for your feedback. Getting to grips with hearing and understanding a new language can take a while, and has proven to be very person dependent. I would recommend that you listen to a Spanish radio station while you are at work or commuting. It will help you get used to the rhythm of Spanish and make Mauricio easier to understand! Of course, your refund will be processed asap!
Good morning,
I have recently purchased Rocket Italian and Have just started Module 1. It seems there is a glitch in the audio depiction software every time you are asked to repeat the numbers one, two, three.
Though this does not seem like a big deal, it is to me because it prevents me from getting 100% on the lesson. Being I found this so early on can I be expecting to see more glitches with future modules? Please advise on how to rectify this issue, I am dissatisfied with this product already in its early stages.
Thomas Attilio Casella
Response from Rocket Languages
Response from Rocket Languages: Hi Thomas - Unfortunately, there was a bug in the system that affected this phrase. All fixed now!