Why is the dowload button not there?

Kristopher P – Wed, 06 Oct 2010 02:21:19 -0500

I would like to download my Japanese lessons to my iTunes but there is no option to dowload the lessons. I looked all around the website and everywhere but I cannot find any download options. The little disc picture with the download on it is not in my lesson. I updated my flash player and used mozilla but it is still not there. Help?

Sayaka Matsuura – Wed, 06 Oct 2010 07:49:57 -0500

Konnichiwa!

I am sorry that you are encountering problems downloading. I have referred your post to the RJ IT crew.
They will fix the problem as soon as possible.

Thank you for your understanding.

- Sayaka

Sayaka Matsuura – Thu, 07 Oct 2010 20:06:26 -0500

Konnichiwa Krjopi,

The downloading button should appear in your members area. We apologize for the inconvenience this may have caused.

Enjoy the lessons!!

-Sayaka

Heila R – Sat, 06 Nov 2010 10:37:39 -0500

I dont see the downloading button vor my Spanish course where do I find it I am not allways online and would like to study offline as well

Sayaka Matsuura – Tue, 30 Nov 2010 22:48:27 -0600

Hi Heila,

Are you still encountering problems with the downloading button? Please let us know, so I can refer your post to the IT crew.

Thank you,

Sayaka

Min N – Thu, 02 Dec 2010 01:42:30 -0600

Before I purchase the Rocket Japanese Premium there is a download button but now after purchasing it the button is gone. Please fix this problem, thanks!

Sayaka Matsuura – Wed, 08 Dec 2010 00:02:46 -0600

Hi Min-san,

We are sorry that this is a repeated issue across our members. I have refered your post to the Rocket Japanese IT team. This problem will be fixed as soon as possible.

Thank you for your patience,

- Sayaka

Cezar T – Tue, 21 Dec 2010 01:26:46 -0600

Where can I download all audio material for the French Software I purchased.
Thank you

Sayaka Matsuura – Thu, 23 Dec 2010 00:28:43 -0600

If you'd like to download all the audio lessons in one go, you will need to first open a lesson. Underneath the 'Download the FULL audio' link, you will see "Click here to Download ALL Audio Tracks." The page that comes up from here has all the audio lessons you can download individually.

I hope this helps! Best of luck with your French learning!

anne r – Sat, 25 Dec 2010 03:52:12 -0600

I too can't find the download button. Can the IT team fix this for me please.
Thank you Anne Radford

Linda E – Wed, 29 Dec 2010 12:18:56 -0600

One more who doesn't have a download link. I bought this program so that I could put it all on my MP3, but there is no link for downloading!

anne r – Sun, 02 Jan 2011 03:40:24 -0600

I still don't have my download button and now I don't have access to any of the audio lessons from 1.4 onwards.

Linda E – Sun, 02 Jan 2011 11:23:18 -0600

My email to Rocket French was answered within 24 hours, and my problem was fixed!

Hi Linda,

Thank you for your email and your purchase of Rocket French.

It appears that when you purchased the full course, your subscription to the free course was not automatically removed as it should have been. This was causing you to not be able to download the audio, because it is not available with the free trail. I have removed this from your account and you should now be able to see the download icon and save the files to your computer without any problems.

In order to download the audio lessons, first open the lesson you wish to download. Then you will need to right click on the individual download links (where it says 'Download the FULL audio') and select "Save Target As" or "Save Link As".

If you'd like to download all the audio lessons in one go, you will need to first open a lesson. Underneath the 'Download the FULL audio' link, you will see "Click here to Download ALL Audio Tracks." The page that comes up from here has all the audio lessons you can download individually.

If you do continue to have trouble, please let me know.

Maybe this has also happened to others. I've already downloaded the first lesson and I'm learning French!

Lin

Milton D – Tue, 01 Feb 2011 07:45:21 -0600

I'm still finding my way around. Thanks for being there.

alamimani – Fri, 18 Nov 2011 06:47:36 -0600

would like to download myfrench lessons to my iTunes but there is no option to dowload the lessons. I looked all around the website and everywhere but I cannot find any download options. The little disc picture with the download on it is not in my lesson. help please,thanks

Sayaka Matsuura – Thu, 23 Feb 2012 18:42:53 -0600

Konnichi wa Alamimani-san,

Here's some help from our FAQ page:

To download any of the files for Rocket Languages, right click on the link that says "Download Audio" and select Save Target As or Save Link As. If you are on a Mac, hold down the Control Key and click on the download link to replicate the right click function.

After the Save Target As or Save Link As option is clicked, another window will appear asking where you would like to save the file. Navigate to where you would like to save the file on your computer and then click the "Save" button in this window to commence the download.

Please ensure that you take note of what location the files will be saved to so that you can easily locate them again.

Once your download has completed, you will be able to play the file from your computer using Windows Media Player or iTunes.

If you still have problems downloading then please contact one of our friendly support team: support@rocketlanguages.com

Kind Regards,

Sayaka san

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Why is the dowload button not there?

Try Rocket Japanese for Free

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No Credit Card Required

Sign up for your Free, No-obligation Trial
and see how well Rocket Japanese works for you!