Speech Recognition Not Working

depstein38 November 9, 2017, 1:31 am
Hey everyone,

I've been using Rocket Languages for several months and suddenly speech recognition stopped working.  Every time I try to record, it comes back with the error 'I'm sorry I didn't catch that. Please try again'.  I have emailed Rocket about this but haven't received any actual solutions.  I've updated my browser, tried firefox and edge, reinstalled flash, checked my microphone settings, turned off antivirus, tried on different wifi networks, etc.  Everything that has been suggested to me or to others on this forum that I've read hasn't solved this problem.  Does anyone have other suggestions?  Thanks!

-David
Speech Recognition Not Working
Grayson-M1 November 9, 2017, 10:05 am
Another data point, if RL monitors these forums: speech recognition has stopped working for me today, too, on macOS / Chrome browser. 
Speech Recognition Not Working
marieg-rocket languages November 9, 2017, 8:28 pm
Hi depstein38 and Grayson-M1, 

We apologize for the current inconvenience; we have already reported the issue to our tech support team so they can review the case and make sure the recording option works again. 

Kind Regards.
Speech Recognition Not Working
depstein38 November 15, 2017, 5:30 pm
It is still not working and I have not received any further solutions.  I was told I'd be contacted by Tech Support to set up a Skype call but have yet to receive and message from them.  
Speech Recognition Not Working
Grayson-M1 November 20, 2017, 11:47 am
It's working for me again (not sure when it started working again – I don't record every day). Thanks!
Speech Recognition Not Working

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