Instability? -- Internal Server Error

drewster September 20, 2016, 9:15 pm
Has anyone else noticed a lot of instability over the last week? I've found that it's been down on 4 days when I've tried to use it, for more than an hour each time:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Apache/2.4.7 (Ubuntu) Server at Port 443

I've tried external testing websites to make sure it's not just me, and they reported that it was down as well.

Anyone else?

Instability? -- Internal Server Error
allbatista September 21, 2016, 4:52 pm
Yes, I noticed it three times this week, especially in the morning when I usually study more
Instability? -- Internal Server Error
trutenor September 21, 2016, 5:01 pm
I've noticed it a couple of times myself as well.  I believe it might be because new stuff is being added to prepare for the update that is about to come, so I'm not stressing it.
Instability? -- Internal Server Error
marieg-rocket languages September 21, 2016, 7:35 pm
Hi there, 

We apologize for the inconveniences caused. We are aware of this intermiten issue and are working on it resolving it.

 Kind Regards
Instability? -- Internal Server Error
jason-oxenham-ceo September 21, 2016, 7:38 pm
Hi all - Just adding to Maries comment. We did a minor server upgrade a few days ago and it turned out to be anything but minor, as these things sometimes do. We believe we have resolved everything and the system should be more stable now, and process things faster. I apologize for the inconvenience!
Instability? -- Internal Server Error
drewster September 21, 2016, 8:50 pm

Down again this morning briefly just now, funnily as I was trying to reply to this earlier. I work in software so I know this can happen, especially with upgrades.

It might be a good idea to separate your marketing website and your product website though, so you can do a service status on the marketing one. I gather they're on the same server/s since they're always down together?

Instability? -- Internal Server Error
KelllaurBailar September 22, 2016, 2:12 am
I've noticed it being down a few times this week. Appreciate you guys working to fix it though! One of my favorite things about Rocket Languages is that they actually listen to their users. 
Instability? -- Internal Server Error
drewster September 22, 2016, 11:42 am
Yes, I agree that Rocket's support is excellent, particularly the way that they answer all of the language questions very promptly. 
Instability? -- Internal Server Error
rjorre September 30, 2016, 10:25 pm
This evening the system has become unstable. Response times (>30secs) make testing almost impossible. Then suddenly the system improved only to once again become very slow.

Voice recognition fails with these long response times.

I believe you just don't have enough resources for the load.
Instability? -- Internal Server Error
jason-oxenham-ceo October 25, 2016, 10:34 pm
Hi rjorre - Is this still an issue for you? I hope not as the 2017 Ed. has a lot of behind the scenes improvements that should alleviate any delays.
Instability? -- Internal Server Error
drewster October 26, 2016, 1:46 am
I haven't had any recent problems. It seems much more stable. 
Instability? -- Internal Server Error

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