Forum Is the site broken today 12/4/17 at 11.13 CET

Is the site broken today 12/4/17 at 11.13 CET

shawcath00

Cant get the microphone button to do anything and have tried re-booting, logging in and out.
Anyone else having these problems?
 

sfpugh

Same her in german, I think there are general problems with the site.

Dan-H24

Argh! I am going to have to use one of my other study methods this morning.

Steven-W15

Aaargh! Como mi amigo Dan dijo... I just connected to the forum to report this...
 

Tony-S10

Yes the whole Japanese course is totally broken. No part of the course working at all.

lesieur200

This is happening to French as well.

KellyMJara

Same with Spanish!  I just logged on to study and nothing is working.  Is there any way to report this?  
I know this is silly, but I have been on Rocket every day since I started, and I am proud of my streak, don't want to lose it!

KellyMJara

But how strange, the forum is working and gives points, so streak is okay, I guess.  But I want to study, not just preserve the streak, argh!
 

sfpugh

You can report the problem at [email protected]
Or you can chat at https://www.rocketlanguages.com/help/
A little chat button opens up at bottom right, but it is still on "out of hours" at 14:50 UK summer time.
I expect lots of people have already reported this, I already emailed them.

Dan-H24

Kelly: the mobile ap was working earlier. I used it a little bit.

KellyMJara

Sfpugh - thank you for the links, I figure the more reports the better.  :)

Dan - Hi, nice to "see" you.  Unfortunately I do not have the mobile app, I work only on a laptop.  So.....I am just going to hope it gets straightened out today.  

Thanks again!
 

BengalCatLady

Japanese still seems to be broken :-(  Looks like my streak is going to be ruined.

KellyMJara

Andrea - Did you get points for commenting? I did, and I think it gave me my streak day (I think, I cannot remember how many days I had) but....I had a whole day to study uninterrupted, and I was settling in to enjoying hours in Rocket Land, so I empathize.  

BengalCatLady

I did, but I'd have to comment on 8 posts to get my streak, and I don't really feel like spamming for the sake of it.  I have however discovered that flashcards are still giving points!

KellyMJara

Ohhhh, I did not know I had to reach the full 400 for the day to count!  S**t!  Well, thanks for the info on flashcard, I need to do more of them anyway - I always neglect them.

What really irks me right now is that no one from Rocket has come on to address the issue. 

BengalCatLady

Well... I always sort of presumed you had to hit the daily limit for it to count towards a streak, but I'm not 100% sure that is the case.

And by responding as much I earned another  50 points lol.

loudoniii

I have the same problem with both my Rocket Russian and Rocket Spanish.  No replies to any of my 3 messages to Customer Service, and a promise only to get back WITHIN 4 WORKING DAYS!!!!!!!!  What planet are these guys living on?!?  No phone number published for Customer Service on the Help screen.  When I did find a Customer Service number it is not available until 21:00 in my local time here in United Kingdom!  I have bought and paid for these products in advance and am appalled at such poor Customer Service!   When it works I find the Speech Recognition feature extremely useful and helpful, but without it it is not much better than dozens of other cheaper products out there.  What happens now, I wonder?!?  Do I have to post a complaining message like this on the forum multiple times to keep my streak going?

marieg-rocket languages

Hi there, 

Our apologies for the inconveniences and current issues on the site. The problem has been reported to the tech support team so they can review it and fix it as soon as possible. Any issues with the streak, you can rest assure that will be fixed, there is no need to keep posting comments on the Forums or anywhere else. 

As soon as I get a reply, I'll let you know. 

Kind Regards!
 

KellyMJara

Excuse me, Marieg - 

Thank you for showing us and telling us the problem has been reported, but the "no need to keep posting comments" line was a bit snarky and uncalled for.   Loudoniii is right, the customer service today has been terrible, and interestingly, according to my e-mail, you received a reply from her concerning the "no need to keep posting" comment, but it is not here.
My e-mail shows L.'s reply written 15 minutes after yours.
Are complaints being deleted?
Because L's point is spot on - everyone has been sitting all day with NO response from Rocket - I, too, e-mailed and called Customer Service several times.
Rocket Spanish was not working at 7 a.m this morning, and by 5 p.m. (US) time, we finally get an e-mail telling us the problem has been reported, so it can be reviewed and fixed as soon as possible.
Then a rather chiding sentence saying "no need to  keep posting comments" in the Forum.
Perhaps if someone had shown up less than 12 hours after the problem, there would not be so much anger here.
I was actually just mildly miffed, but figured it would be fixed, but your attitude towards everyone here  who has paid for the course is somewhat "whatever" and then chiding.  And now I, too,  am angry.
I was led to believe we are encouraged to post in the forum on whatever topic we choose - and today the topic is the site is down, and where is anyone from Rocket?  
You can deal with the comments, or delete them and tell people to stop, but today will not go away in people's memories as a bad day with Rocket Language's Customer Service, no matter what you do.
It is a shame, your Customer Service used to be great.  It has gone downhill since I have been here.

Dan-H24

marieg: just about every time there has been a problem with the Rocket Languages site, or when an outage has been necessary for upgrading, I have suggested that telling paying customers what is going on, what is being done to resolve the issue, and how long we should expect to not have access to the product for which we have paid would go a long way toward resolving negative reactions.

This has never been done, so you really should not expect us to just sit out here and patiently wait until things come back online. Inform us early and often, and we will probably not "keep posting comments."

Respectfully Submitted,
Dan Henderson

Steven-W15

6:30 AM GMT. Seems to be working now. Thanks!

marieg-rocket languages

Hi there, 

Sorry for the confusion there;  loudoniii asked if people needed to keep posting comments in order to keep the streak active, so I replied there was no need for it, as "Any issues with the streak, you can rest assure that will be fixed,"I am truly sorry if it was taken the way around. We don't delete messages unless they are considered spam, and you can continue to comment and send feedback in the way you would like to. 

I have also forwarded Dan's comments about being notified when these issues occur to our Product Devlopment team for their review. 

Kind Regards!
 

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