error with my custom flashcard collection

jolietil October 10, 2018, 11:49 pm
when I am trying to create a custom flashcard collection when iI press "create" a box pops up saying there was an error    Any ideas why this is happening ?
       
error with my custom flashcard collection
Dean V October 12, 2018, 2:31 pm
Did you fill in everything? It won't work unless you do
error with my custom flashcard collection
Meriel October 12, 2018, 7:43 pm
I'm finding it isn't working either jolietil.  I've been trying for the past few days.
error with my custom flashcard collection
BrynB October 13, 2018, 1:24 pm
Same problem.   I thought it was just the new feature to import my vocab into the flashcards.
error with my custom flashcard collection
JanetO7 October 13, 2018, 10:00 pm
Same. I sent a message to customer support yesterday, and I'm waiting to hear back. I tried all three ways of creating flash cards. Manual, bulk load and import vocab. I get the same error for all three, and it doesn't give any details. It just tells me that an error occurred. I don't think it was a user error; I've been in technology for over 30 yrs and I'm sure I filled everything in. Considering this thread is only a couple of days old, my guess is there's a temporary system issue on their end. As an added note, the bulk import offers a choice of tab delimited vs. comma delimited. I wouldn't even bother trying comma delimited since phrases that I want on flashcards contain commas. Importing a comma delimited file that contains commas that are not being used as delimiters always produces undesired results.  
error with my custom flashcard collection
JanetO7 October 15, 2018, 6:51 pm
No response at all from customer support. Has anybody else had any luck? 
 
error with my custom flashcard collection
BrynB October 15, 2018, 6:54 pm
No luck from my message to the customer support either.
error with my custom flashcard collection
JanetO7 October 15, 2018, 8:49 pm
This is frustrating. I had gone through the entire French learning program from the most popular online source, and it didn't suit my learning style.  I just started Rocket French a couple of weeks ago, and I LOVE it. I'm leaving for a vacation in France in 5 days, and for the last 3 days I've been trying to make flashcards to practice phrases I expect to use the most.  After spending $260 for the complete set, it seems they have no customer support for paying customers. Customer support responded quickly once before, but I think I was still using the trial version at the time, so they were still trying to sell me something.  Supposedly I have 60 days to get my money back, and I have the day marked on my calendar a few days before the 60 days are up...Read MoreThis is frustrating. I had gone through the entire French learning program from the most popular online source, and it didn't suit my learning style.  I just started Rocket French a couple of weeks ago, and I LOVE it. I'm leaving for a vacation in France in 5 days, and for the last 3 days I've been trying to make flashcards to practice phrases I expect to use the most.  After spending $260 for the complete set, it seems they have no customer support for paying customers. Customer support responded quickly once before, but I think I was still using the trial version at the time, so they were still trying to sell me something.  Supposedly I have 60 days to get my money back, and I have the day marked on my calendar a few days before the 60 days are up. No support for full members would absolutely mean I'm going to ask for the refund and try something else. 
 
error with my custom flashcard collection
philip-m34 October 15, 2018, 11:53 pm
Same problem- tried clearing cache , different browser etc...still doesn´t work
error with my custom flashcard collection
JanetO7 October 16, 2018, 8:31 pm
I just got a response from customer support. Apparently they know there's an issue. No ETA on resolving it, but it seems they're working on it: 

"Thank you very much for contacting us. Our apologies for the delay in getting back to you. Yes, there seems to be a glitch in the Custom Flashcards at the moment; we have reported the issue to our tech support team so they can resolve this as soon as possible.

We appreciate your patience and understanding. If you have further comments or questions, please let us know. Thank you very much for contacting us. Our apologies for the delay in getting back to you. Yes, there seems to be a glitch in the Custom Flashcards at the moment; we have reported the issue to our tech support team so they can resolve this as soon as possible...Read More
I just got a response from customer support. Apparently they know there's an issue. No ETA on resolving it, but it seems they're working on it: 

"Thank you very much for contacting us. Our apologies for the delay in getting back to you. Yes, there seems to be a glitch in the Custom Flashcards at the moment; we have reported the issue to our tech support team so they can resolve this as soon as possible.

We appreciate your patience and understanding. If you have further comments or questions, please let us know. Thank you very much for contacting us. Our apologies for the delay in getting back to you. Yes, there seems to be a glitch in the Custom Flashcards at the moment; we have reported the issue to our tech support team so they can resolve this as soon as possible.

We appreciate your patience and understanding. If you have further comments or questions, please let us know. "
error with my custom flashcard collection
jolietil October 16, 2018, 11:20 pm
Good to know
I hope it is fixed soon.
 
error with my custom flashcard collection
Byron-K21 October 18, 2018, 3:53 pm
Prepare yourselves to be somewhat frustrated with RG support response.  It's a good program but I do believe they run a bit lean with support staff.
error with my custom flashcard collection
Meriel October 18, 2018, 9:23 pm
Flashcards are working again folks.  
error with my custom flashcard collection
sfpugh October 22, 2018, 3:55 pm
Today I tried creating a custom set from My Vocab in German and I got the error message.
 
error with my custom flashcard collection
Matthew-H68 October 22, 2018, 8:27 pm
Jason, It looks like everyone needs help with making custom flashcards! I have also tried to make a custom set, but had one error message after another. HEEELLLPPP!
error with my custom flashcard collection
sfpugh October 23, 2018, 12:55 pm
After some time not working, today I did finally manage to import cards from my vocab in German.
error with my custom flashcard collection

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