Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)

dvimont March 8, 2017, 5:01 am
[NOTE: This problem appears to have been fully resolved on 2017-03-09.]

Sometime within the last day, the functionality of those parts of the interactive lessons in which user "rate it" data is stored and retrieved have started to not function properly. For example, in the "Hear It! Say It!" exercises, one may listen and record the first item, but then the "Rate It" functionality is not working (i.e. clicking on any of the "Rate It" buttons does nothing). Thus, the user cannot proceed to the next item, rendering the exercise unusable from that point on.

Similar problems are preventing  "Write It", "Know It", and "Quiz" items from properly functioning. Note additionally that no value is being displayed for "% Complete" on any item. All these symptoms suggest that read/write access to the back-end data-stores has broken down.

Thanks for attending to this!

(BTW, I'm using the Japanese lessons, but am supposing that this may not be a language-specific issue.)
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
hamishrob March 8, 2017, 8:23 am
I am having the exact same problem as you are on all of the exercises on the Arabic lessons. 
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
Alan-L1 March 8, 2017, 8:29 am
Same with Chinese writing lessons
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
BengalCatLady March 8, 2017, 9:01 am
Same here on lesson 3.1 rocket Japanese, wouldn't let me score write it.  Play it however seems to be working fine on that lesson.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
dvimont March 8, 2017, 10:28 am
If it is helpful for understanding/diagnosing the problem, here is an annotated image:
https://www.dropbox.com/s/dwhe1gkf4dpoh07/RocketProblem.jpg?dl=0
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
Dan-H24 March 8, 2017, 11:39 am
Rocket Spanish similarly not functioning this morning. Although I notice the flashcards seem to be working properly. I guess I will work on them this morning instead of the lesson I am trying to finish before a trip.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
drewster March 8, 2017, 12:10 pm
Wow, I picked a good day to just do flashcards!
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
lesieur200 March 8, 2017, 1:31 pm
French is doing the same thing as well, but Quiz is working fine for me.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
rudrigo March 8, 2017, 3:54 pm
This problem's happing at least since yesterday for me. I hope It gets solved soon.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
drewster March 8, 2017, 7:33 pm
Italian too. That's really pretty bad. The test team seems to release stuff with very little testing.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
John Dee March 8, 2017, 7:42 pm
I'm having the same problem.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
radicalj882 March 8, 2017, 8:01 pm
Same issue with Korean you can't rate your progress. All thought it works perfectly fine on the phone app. I see this has been going on for almost a day now. Any chance of the Rocket team fixing this issue soon?
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
drewster March 8, 2017, 8:09 pm
It's very unusual that someone from Rocket hasn't said something here. I sent a note to Support to make sure they were aware.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
drewster March 8, 2017, 8:16 pm
Just got a response: 

Thank you very much for contacting us. We apologize for any inconvenience or confusion caused. Yes, there seems to be an issue with the testing at the moment; we have reported the problem to our tech support team. As soon as I get a reply, I will let you know. 
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
marieg-rocket languages March 8, 2017, 8:18 pm
Hi there, 

Our sincere apologies for the inconvenience. We have already reported the issue to our tech support team. Once I get a reply from them, I'll let you know. 

We appreciate your patience and understanding. 

Kind Regards!
 
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
marieg-rocket languages March 8, 2017, 8:56 pm
Hi again, 

We have been informed from our tech support team that the Testings and the Vocab issues have been resolved and they should be working as usual. 

Kind Regards!
 
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
rudrigo March 8, 2017, 9:03 pm
Hi!

Yes, thank you! But I believe that the progress indicator (%) of the tests still needs to be adjusted, doesn't it?
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
dvimont March 9, 2017, 6:38 am
Yes, rudrigo is correct. The "% Complete" is still not being displayed in any of the "Testing" sections.

But thanks for fixing the other issues!

Side note: I see that "% Complete" now has a tool-tip added to it. When you hover your mouse over "% Complete" you now see a tool-tip that says (yep!) "% Complete". Perhaps the addition of this superfluous tool-tip inadvertently resulted in the removal of the actual percentage-complete figure from the display.
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
marieg-rocket languages March 9, 2017, 8:21 pm
Hi there, 

Can you please try again right now? I should have been fixed; I just checked a lesson and the test icon changed color and said '100% Complete'. Please let us know. 

Kind Regards!
 
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
Dan-H24 March 9, 2017, 8:23 pm
Marie: I am looking at lesson 16.2 that I finished this morning. The Hear it/Say it, Write it, and Know it tests are showing 100% complete for me. The quiz, which I also did this morning, does not show a number, nor does the Play it test.
Dan
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
dvimont March 10, 2017, 4:37 am
From my vantage point, everything appears to be functioning correctly now! THANKS!!
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
marieg-rocket languages March 10, 2017, 3:48 pm
Yes Dan, you were right, the Quiz and Play It! were not showing the %, although, as Dvimont mentioned, it should be OK now. 

Kind Regards!
 
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)
drewster March 10, 2017, 8:31 pm
Hi Marie, 

Is there some way of seeing what features were introduced with this recent release? Presumably the bugs introduced were a part of some functionality release but I can't see anything that is different. 

Cheers,
Drew
Malfunctioning of interactive audio exercises (read/write access to back-end data-stores apparently malfunctioning)

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