Rocket French Reviews
Find out what actual users have to say about our courses through their Rocket French reviews.
I JUST BOUGHT THE TRAVELOGUE AND I AM EXTREMELY DISAPPOINTED.!!! This version does not give the sentence by sentence AUDIO translation: first spoken in French then telling you what it is in English, which DOES NOT MAKE IT USEFUL WHILE DRIVING OR WORKING OUT. THIS VERSION LIMITS ABILITY TO USE IT BEST WHILE ONLY ABLE TO READ THE TRANSLATIONS. THE USAGE IS MUCH MORE LIMITED!!!
Response from Rocket Languages
Response from Rocket Languages: Hi Ana - You will be pleased to know that we have added in audio tracks in both English and French to the Rocket French Travelogues. Effectively they now work like an audio book. Not only that we added in subtitles so you can follow along more easily with the apps or desktop versions.
Indeed it is a very good French Language program.
But, do really expect people to believe so called " discounts/Coupon Applied!! , Early Bird Discount, Save Hundreds!!" and pay all that money for a language program!!
If you had any respect to your potential students you would offer a real, genuine price!! NOT DANGLING CARROTS !!
Regards,
S S
From London
PS . This review is strictly about COST/PRICING POLICY and not quality and customer service
Response from Rocket Languages
Response from Rocket Languages: Hi SS - We provide the most comprehensive language learning courses on the market, with well over 120 hours worth of tuition per level. In addition, it is a one-off cost for lifetime access, including any updates we make. So, if you are looking at language learning as a lifetime investment then we are very reasonably priced imho!
I have had a technical problem with Rocket French for over a month now. I cannot play the audio files of ALL interactive lessons, and that is on several different devices. The support team has not been able to fix it for me, and their response rate is too slow. I'm regretting having bought the product, because it is useless for me if I'm unable to use it. And it means that i threw my money on the drain. I now asked them to reimburse me for my money if they cannot fix their technical issues, and they haven't replied to me yet. As usual their response takes at least THREE days. I'm getting extremely mad, to be quite honest!
Response from Rocket Languages
Response from Rocket Languages: Hi Manal - This is an issue with Egypts internet connection being throttled by the powers that be. We have had similar issues with China in the past. Of course, if we can't get it working for you you will get a full refund.
2019 Update: We have managed to change how our server works to allow access and full functionality from within Egypt!
I am a visual learner,
so I need a visual phentic interpretation of the language
before I can pronounce it.
Unfortunatly,
Rocket Language only does this to my pronuncation attempt.
Response from Rocket Languages
Thanks for your review, Phillip. All French words and phrases included in the course are accompanied by both written French, and by English translations, as well as audio to tune your ear to French pronunciation. Our podcast-style audio lessons are fully transcribed. Unfortunately, we don't provide a phonetic interpretation of the language, but the following two lessons help learners recognize the sounds that each letter or accents make: "Alphabet and Pronunciation"; "
Important Pronunciation Tips". I hope that helps! All the best with your language learning.
On ipad voice playback won’t work. No reply from customer service. Back to the Fluenz program.
Response from Rocket Languages
Hi Pul, thank you for leaving a review. I'm sorry to hear that you didn't receive our customer support team's response regarding your voice playback issue. Unfortunately, the app version of Rocket Languages doesn't support the voice playback feature. We hope that you'll continue your French language-learning journey and wish you all the best!
The program is so full of bugs. I have attempted on both my Mac and iPhone.
Response from Rocket Languages
Hi Frederick, thank you for your review. We're sorry to hear that you have experienced technical issues with our Rocket French programme. Our customer support team has already been in contact with you to find a resolution. We appreciate your feedback and wish you all the best with your French language journey!
Nothing "awesome" to say. I thought you wanted my honest, candid feedback. Still waiting for help on the problem of inserting special characters in the writing practice section of lessons. Rocket told me I must wait two to four days.
I get the impression Rocket also doesn't teach grammar either—at least not overtly. Disappointing.
What's your return policy?
Response from Rocket Languages
Response from Rocket Languages: Hi Bruce - The special character issue on Rocket French "Write it!" exercises has been resolved by adding in special keys for the French characters. Grammar is taught extensively in the Language and Culture lessons, did you see those? And, finally, if you decide that it's not for you then we have a 60 day full money back guarantee. Just contact customer support.
I have 3 previous French courses (Premium, Premium Plus, and Platinum). I have been extremely satisfied with them; I listen to the audio lessons all of the time to increase my comprehension of spoken French. I purchased the Travelogue package and have been very disappointed that the audio is in English. Without being able to listen to the entire lesson in French, it completely takes away the audio experience and turns it into just a series of exercises to be completed. Is there any way to change the audio portion into French, instead of the woman reading the lesson in English?
Response from Rocket Languages
Response from Rocket Languages: A French narrative will be in the Rocket French Travelogue series by the end of the year! (Update 2018: The Rocket French Travelogues now have the full script available in French as well as English, and French and English audio versions that you can use much like the Interactive Audio course tracks)
I absolutely want to love this program. The content is great. The audio lessons are top notch, but I can't get anything to work correctly on any device and 20 days in and still no contact from a manager or tech after several email requests and live chat requests for it.
I've submitted a pile of screen captures and video of the errors. I've tried multiple devices and computers.
Marie G responds quickly over live chat, but nothing ever seems to come of it.
The program has great content, but trying to use it is is beyond infuriating.
At this point I'm not prepared to keep the product unless it's next to free.
Response from Rocket Languages
Response from Rocket Languages: Thanks for your review Jesse. Our sincere apologies for the trouble you've had with your course, and for the delay in getting some help for you. We will get some assistance from the IT team and get back to you ASAP.
Very disappointed. I bought this primarily for verbal skills & to be confident to talk the language. The voice recognition software for all devices is dreadful. It is woefully inadequate & buggy.
Aside there aren’t any repeat reinforcements in the lessons & each one is loaded with ‘additional’ vocabulary which confuses the core lesson.
Response from Rocket Languages
Response from Rocket Languages: Hi Keith - There was an issue with voice recognition, which has now been resolved. We do recommend, if you are using a desktop/laptop, a headset microphone for best results.