Jindrich Parik

Jindrich Parik

Rocket French — Czech Republic

Overall
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How was the Customer Service?

Well, the course is OK, working with the microphone helps. I am very happy with it.

I am not happy and I have to say I am disappointed with the customer service.

I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come.
I need it urgently for my accountant.

I do not know what else I should do!

Moderators note: Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!