Rocket French Italy

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The system itself is very powerful and comprehensive. It would be really enjoyable.. if it worked.
The voice recognition software, which is the heart of the system, won't work most of the times. At first I put it down to my bad pronunciation as I am using top-notch technology. As my pronunciation skills got better I could see no improvements. At this point I tried feeding the audio from the Rocket French app itself to my laptop through microphone. Incredibly enough IT WOULDN'T PICK IT UP or would show accuracy at 50-75%! This is frustrating, because I am eager to learn but I lost my initial enthusiasm. Sometimes I get stuck to the same word for minutes with no 100% pronunciation accuracy. For 263 euros I was expecting better software development. Very disappointed. Moderators note: Please contact customer support. The issue may be something simple!