Anthony H

Rocket French Brisbane , Australia

Overall
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How was the customer service?
Rocket Languages after sales service is beyond incredible. To cut a long story short, Rocket Languages credited an amount that I had paid to Apple for level 1 French, which Apple would not refund (despite what I considered valid grounds), and provided me with the whole three level course for their low Easter promotion price. In other words, they treated money paid to someone else (Apple) as having been paid to them, to ensure that I was not left out of pocket. In a largely faceless internet world, this is just amazing and I have seen nothing like it in 20 years of being in business. They also threw in extras at a discounted price, and were lovely, courteous and prompt in all their dealings with me. This company deserves its success and is clearly in this business for the long haul - because they genuinely care about customer satisfaction. Thank you Rocket Languages.
Also, I should not conclude this review without saying that the product is wonderful, and they rightfully believe in it.