Rocket Languages Member Reviews

Read all about how Rocket Languages online language learning courses have helped our members on their quest to learn a language!

Average Rating

4.7

Review Criteria

How satisfied are you with Rocket?
How likely are you to buy again?
Are you happy with the price?
Would you recommend it to a friend?
How was the customer service?

3117 Customer Reviews

77.5%
15.7%
Sheila Lee

Sheila Lee

Rocket French Mount Pleasant Pa , United States

45 Likes

I would never recommend this course to anyone and I bet they don't let this be printed but I will find someway of getting
a true review out there- I have tried for 6 days to contact customer service- No one is ever there- its 5 15 pacific standard time and they are to be available and no one is available- I leave email for 6 days- and get 2 stupid emails back that say the very same thing- update chrome and I already have updated chrome. They will not call me ----

Milla Relf

Milla Relf

Rocket Korean Kiev , Ukraine

16 Likes

The web site is complicated and not very user friendly. I've spent 5 min trying to figure out how do I start the lessons and where to begin the studying. It's stupid to spend so much effort on a web site to have people leave confused. Too complicated to begin with.
Moderators note: There is a take a tour video button at the top right of every page within the members area!

Ian Corker

Ian Corker

Rocket Spanish United Kingdom

10 Likes

This started well, but the App was changes and now the microphone does not give any time to respond. Despite repeated requests to rectify the problem, nothing has changed. I am now forced to request my money back as the product is NOT fit for purpose.
Spend less time on trying to sell you products and more time on making them work!

Anand Sampat

Anand Sampat

Rocket Chinese Palo Alto, CA , United States

19 Likes

I cannot get the microphone to work in any way. On my phone the app skips and cannot capture my voice properly. ON desktop it doesn't even record always saying "Try again".
I demand a refund unless I can find a fix. I started using this program because I heard the program is very good. Little did I realize the app would be a huge POS. Do not use this unless you want a terrible experience. Use a more established language learning application like Duolingo or Rosetta Stone.

Jindrich Parik

Jindrich Parik

Rocket French Czech Republic

21 Likes

Well, the course is OK, working with the microphone helps. I am very happy with it.
I am not happy and I have to say I am disappointed with the customer service. I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come. I need it urgently for my accountant. I do not know what else I should do! Moderators note: Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!

Chansse Evanns

Chansse Evanns

Rocket Chinese Paris

18 Likes

I was curious about Rocket Languages until I began using it, feeling comfortable with it and see the difference. Now, I am comfortable with Rocket Language, Lin Ping ways of healping others to understanding rocket languages.

Vitor Jacinto

Vitor Jacinto

Rocket Italian Brazil

5 Likes

Terrible experience with the Rocket Languages. I have been struggling to find a motivation to keep studying but the boring experience that the platform gives you doesn't lead you anywhere. It's just a bunch of "repeat" this, "repeat "that" that you will be closing the browser before finishing the audio lesson. Not only that, the lack of explanation that the teachers give you and makes you need to find other places to learn it's absurd. If I knew this experience would go on, I would have chosen Google Translator instead. If I could come back, I wouldn't buy.

Amy Wagner

Amy Wagner

Rocket French United States

2 Likes

Cannot get ahold of the support team and cannot sign in from the public library for free lessons since I already signed up for a trial account. Completely unacceptable. Would like for them to delete my email so I could possibly have access from the library system, but it is impossible to get ahold any one!
Note by Rocket Languages: Hi Amy, thanks for your feedback. We're sorry to hear you couldn't get hold of us. Our Customer Support Team has now sent you a follow-up message to solve any issues you might have. All the best, Your Rocket Languages Team

Linda Francis

Linda Francis

Rocket French Kingston upon Thames , United Kingdom

15 Likes

Shame on you Rocket Languages!
There has been some improvement but your system still keeps freezing, not transmitting your words and not recording mine. The little bars that wiggle and show the microphone is live freeze, i.e. stop wiggling, on almost every attempt. My playback does once again contain many more words than you are recording. Why? I have been trying to work through 11.1 at the Doctor’s and 11.2 Making a Complaint.

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Ana K

Ana K

Rocket French CA , United States

4 Likes

I JUST BOUGHT THE TRAVELOGUE AND I AM EXTREMELY DISAPPOINTED.!!! This version does not give the sentence by sentence AUDIO translation: first spoken in French then telling you what it is in English, which DOES NOT MAKE IT USEFUL WHILE DRIVING OR WORKING OUT. THIS VERSION LIMITS ABILITY TO USE IT BEST WHILE ONLY ABLE TO READ THE TRANSLATIONS. THE USAGE IS MUCH MORE LIMITED!!!