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Average rating

4.7

Review criteria

How satisfied are you with Rocket?

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How was the customer service?

3424 Customer reviews

Darlene Baker

Darlene Baker

Rocket Spanish United States

Submitted: 2 years ago

10 Likes

I would love Rocket Languages if it would work and the sound would stop cutting out. I ask for help they say it will take 2 days to get a response for my request. I really thought the first course 1.1 was great but i cant get past 1.2 because it plays for awhile and then the sound cuts out.

Response from Rocket Languages: Hi Darlene - We are following up with you via email/Skype to try and resolve the issue!

Barbara Wilson

Barbara Wilson

Rocket Spanish Maldonado , Uruguay

Submitted: 2 years ago

10 Likes

The package is very well organized and well-planned, but I find it confusing. After completing Duolingo and Santamaria's Synergy Spanish, I'm not finding my proper level in Rocket Spanish and the system doesn't let me move ahead. The first third seems to me not useful to someone who is at the early intermediate stage, and I can't find a way to get into the second level. Instead, I keep getting just the intro material, which I already know. Even at the intro level, some problems jump out at me, such as the sudden addition of past tenses, when presumably the beginner doesn't know the present tense yet.

At first, I was able to record, but that suddenly quit on me, and now I can't. It doesn't matter too much, since I was getting 100% every time on my accent. I will try to manage without that feature. Headphones wouldn't help, since I can hear fine; I just can't record. I would like to advance, but don't see it happening.

Response from Rocket Languages: Hi Barbara - The tabs to the different Levels are on the left hand side at the top. You can do the lessons in any order, there are no restrictions. If you are still having difficulty please contact customer support for more info. Also, we do recommend that people use a headset microphone or the free app/s for best results with voice recognition!

Michele Balistreri

Michele Balistreri

Rocket Japanese Russian Federation

Submitted: 8 months ago

9 Likes

My feelings with this course are quite mixed. On one hand, there is a lot of material and you pick up useful phrases from the very start. On the other hand there are several issues which in the long run are quite frustrating especially in the testing part

1) Apart from the Quiz section, everything else is clearly automatically generated from the material. This means you can have the same word repeated 2 or 3 times. In the "Know it" part there are cases where you cannot know what to say because two words have the same english translation (tourist).
2) Speech recognition is frustrating. It stops listening while you are talking, sometimes it doesn't want to recognize what you say no matter what (I even tried playing back the native audio from my phone near to the computer microphone, and it didn't even recognize the native speaker!) and sometimes it says 100% even if you mess up a few syllabes.

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Response from Rocket Languages: Hi Michele - Thanks for the detailed review. Rocket Japanese is due for a full review in 2020. Most of the issues that you mention will be sorted out at that stage. As far as speech recognition goes, we recommend a headset microphone for best results, or the iOS/Android app.

Michael Weinberger

Michael Weinberger

Rocket German Canada

Submitted: 2 years ago

9 Likes

It is very frustrating that I cannot offline download the lessons in the app itself on my iPhone. It would have been better that way. I want to be able to use it in the car that way. I know you can download it through iTunes, but that is too cumbersome.

Response from Rocket Languages (updated 2019): Hi Michael - This functionality is now on the apps. You can download the audio to your device at the press of a button!

Dennis Panagrossi

Dennis Panagrossi

Rocket Italian

Submitted: 3+ years ago

9 Likes

I have called you folks ten times, I have e-mailed you ten times and have received no response ever. What a way to do business

Response from Rocket Languages: Hi Dennis - Sorry to hear about your issues contacting us. Please check your junk folders as we have responded!

Glenn White

Glenn White

Rocket German

Submitted: 3+ years ago

9 Likes

Awesome does not express how really really ausgezeichnet the program is. Every time I come back to the lessons, I learn something new. Each lesson provides practice in many different situations. The tests at the end of the lessons are a little too easy, but it works. Being able to add words to my vocabulary is also a great feature. I really enjoy the option to take the final exams. That gives me a very good idea of how I am progressing.

Clare Reed

Clare Reed

Rocket French

Submitted: 3+ years ago

8 Likes

I decided not to pursue learning French after paying for the course the week after I purchased it as I wanted to change to the Italian course instead. I asked for a refund twice through the help section and have still not received a refund or acknowledgment that I have asked for a refund. This is a real shame as I was going to purchase the Italian course once I got the refund now I don't trust Rocket Languges to fulfill their promises.

Response from Rocket Languages: Hi Clare - I am sorry about the miscommunication here. If the wrong course is bought, or even if a Level is too easy or hard, then we will swap it for no cost. I am not sure what happened with our emails to you, please check your junk folder. In the meantime a refund has been issued!

Ian Corbett

Ian Corbett

Rocket Spanish Xalapa

Submitted: 3+ years ago

8 Likes

A very disappointing course. May I suggest that you review the free DUOLINGO course and try and learn from them. I have also found many errors in the text. No, I do not intend to go back through and innumerate them for you.

Response from Rocket Languages: Hi Ian - Rocket Spanish had a full review in 2016, I would hope that everything is fine now! (Update 2020: We are going through another full review of Rocket Spanish right now, this should be complete by June 2020)

Justine Malingrey

Justine Malingrey

Rocket German

Submitted: 3+ years ago

8 Likes

My partner has RocketFrench, which is great and which he enjoys. I am a language teacher, so I help reinforce.
Now, I just bought RocketGerman -with the same hopes of the French version- and lasted 4 minutes of intro and am SHOCKED: I want to learn German, so why is Nik being such a bitch to Paul, saying his German accent is not as sexy as a French accent?! Why is she saying "especially if your daily job does not require a lot of brain power". Not to mention her horrid voice with unbearable high pitch. How am I supposed to learn with a condescending teacher? No thank you!
I want to talk to someone from customer service.

Response from Rocket Languages: Hi Justine - Yes, we have had some comment about Niks voice/attitude and it seems to be rather polarizing. To that end we have re-recorded Level 1 of Rocket German (Update: release date will be end of June 2020)

alex Goodman

alex Goodman

Rocket Italian NewWark

Submitted: 3+ years ago

8 Likes

I just started and I don't really really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, like its not amazing but I like it