Welcome to the Rocket Languages Help center! You can search for a topic by typing key words into the Search box below. You can also check out our Top Questions or browse for questions listed under the category headings
Most languages have three levels - Premium (Level 1), Premium Plus (Level 2), and Platinum (Level 3). You can compare these to Beginners, Intermediate, and Advanced. Each level is an independent course and doesn't contain material from the previous level. Some languages have only 1 or 2 levels depending on its release date and popularity.
The free trial includes lessons from the Premium (Level 1) level of the course and so will give you an idea of how the course works and the kinds of topics covered. For those languages with more than one level, we have also included more advanced samples - just look for the extra tabs across the top of your Members Area page.
Our courses cost USD $149.95 for online lifetime access. The Rocket Sign Language course and the Rocket English course cost USD $99.95 each, as they are a different format.
The 20CD sets cost USD $299.95 (incl. shipping) per level and include online access to the course as well. The 20CD set contains the same materials as the online version of the course but has all the Interactive Audio lessons in high-quality audio CD format which you can play straight in your CD player or stereo.
The main components of all Rocket Languages courses are the Interactive Audio lessons & the Language and Culture lessons. These give you a balanced approach to learning each language.
The courses also include lots of features that help you with your learning; like adding notes on lessons, earning points, saving words in My Vocab, and practicing your pronunciation with Rocket Record, our voice recognition technology. The Flashcards are a great way to have fun while learning as well.
You will be able to track your progress within your online members area and rate lessons using our rating system - "Hear It, Say It", "Know It", "Write It" and "Play It".
We also have a 20CD set option with all your learning materials on disc. All the audio lessons are in audio CD format for you to play straight in your CD player or stereo. You will also have PDF versions of the Language and Culture on disc. However, you will still need to go online to access the quizzes, flashcards, Rocket Record, My Vocab, My Notes and progress tracking.
*Please note that Rocket Sign Language and Rocket English do not follow the same format.
All of the Interactive Audio lessons can be downloaded and copied to an iPod/MP3 player/smartphone for listening to away from your computer. PDF versions of the Language and Culture lessons can be saved and printed. Please note that with both the online version and the 20CD set options, some of the course materials will need to be accessed online, such as the quizzes, Rocket Record, My Vocab, My Notes and progress tracking.
When you purchase a Rocket Languages course, there is no time limit applied to accessing your Members Download Area. Even if you purchase now and don't download anything for 6 months, you will still have full access. This includes any changes and improvements that we make to the course.
Yes, we offer great value online language learning solutions for Businesses or the Public sector. To find out more about how Rocket Languages’ can meet your requirements, to request a quote or submit an enquiry, please visit the following page:
The Español Episodes are a monthly Spanish travelogue following the Latin American adventures of Maria and Miguel. Each episode includes plenty of practical every-day Spanish conversation in real-life situations! Read the story to learn how Spanish words look, listen to the audio to discover how they sound, and get help with your pronunciation along the way! For more information or to order, visit the order page HERE.
How does it work?
Once ClickBank has processed your payment each month you'll be able to log in to the Members Area HERE and instantly access the latest exciting episode. You’ll also be sent an email reminder from us when your latest Episode has been released and you’ll be able to access the Episode from the link in this email. All you need is an up-to-date browser (we recommend Google Chrome) and you're ready to go!
After logging into the Members Area, click on The Español Episodes and you will land on the book cover - click the cover to start the first episode. You can move between episodes by clicking the colored tabs down the right hand side of the book with numbers that represent each episode. The left hand page of the book features a bookmark which contains your menu. You can access different areas and features of The Español Episodes by clicking on these menu items. Right click (or CTRL+click) on the DOWNLOAD icon and select "Save Target As" or "Save Link As" to download the full audio.
If you would like to record and compare your voice using Rocket Record, your computer will need to have a built in microphone, or you will need to acquire a headset with a microphone. However, if you only want to listen to the audio, you won't need to have a microphone. We recommend this headset: http://tinyurl.com/82mjoor
I’m having technical problems - what should I do?
First make sure your browser is up to date! You will also need to have Adobe Flash Player installed on your computer to play the audio and use the Rocket Record feature (this will not work on devices that don't support Flash). Please ensure that you have the latest version of Adobe Flash player. You can download it for free HERE.
If Rocket Record is not detecting your voice, please try checking the sound settings on your Flash Player by right clicking on the recording area (or holding CTRL + click) and selecting "Settings". Under Privacy, please ensure "Allow" is selected and tick the box "Remember". You can also check your microphone levels under the Microphone tab and to see if your microphone is being detected at all.
If you’re having trouble with a downloaded audio file please try re-downloading it. Most often the file simply didn't download correctly. If you have an unstable internet connection, your download may have been interrupted. Anti-virus software, pop-up blockers, and firewalls can also prevent a file from being fully downloaded. To resolve this issue, close all other open applications and re-download the file using a different internet browser. We recommend using Chrome or Firefox.
If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.
What if I'm not happy with the episodes?
If you're not happy with The Español Episodes we can issue a full refund for you as long as it is within 60 days of purchase. Once a refund is processed for the subscription product, the remaining monthly subscription rebills are canceled and no further charges are made.
You can cancel your subscription at any time and no further monthly payments will be charged. Please note that cancelation of your subscription does not generate a refund. A refund will only be provided if requested within 60 days from the initial purchase date.
To cancel your monthly subscription or to arrange a refund please contact us.
If you want to resume your subscription after previously canceling The Español Episodes, just contact us.
Enter your email address and password to gain access to your course.
If you can't recall your password, please click "Lost your password?" and we will send you a reset password email (check your spam or junk folder if it doesn't arrive within a few minutes). If you have any problems with this, just contact us with your Clickbank receipt number or any other email addresses you might have.
You can view all your account details and sales history in your Members Area. Please log into your account as normal and then click on your name in the top right hand corner. You can update your password and email address here.
If you can't recall your password, please click on the "Lost your password?" link. If you are still having problems logging in, please contact our support team here and include your receipt number if possible.
2.Select the language you wish to learn and click on the Pricing and Deals link.
3.Select a package and click the Add to Cart button.
4. On the payment page, enter your billing information (and shipping information if ordering CDs) then click "Pay Now".
After placing your order, you will be re-directed straight to the Rocket Languages members area and will be asked to create a password if you don't have one already. You should also receive your login details & Clickbank receipt by email.
If you have any problems ordering via Clickbank, you can find alternative payment methods here:
Clickbank does go offline temporarily from time to time (like most web sites), while this can be very annoying usually it is only very temporary and within 15 minutes or so it will be back online.
If you find that the Clickbank order form is not working after 30 minutes or so then please email us here and we will try to contact Clickbank. All special prices will be honored as long as we get an email from you!
If your order went through, you should have received a receipt from Clickbank. You should also have been re-directed to the Members Area right after you ordered. If you're still not sure, you can look at your credit card statement to double check. You should have a charge from Clickbank.
If you haven't received your login details or welcome email, please check your spam or junk mail folder. Please contact us here if you have ordered but have not received your receipt number.
If you have mistakenly ordered the same package more than once you would have received more than one Clickbank email, with the product description being the same on both receipts.
If you have ordered the same package more than once then please email us straight away so that we can refund the mistaken purchase.
Please note that if you have taken advantage of any of our upgrade offers, you will be sent two emails with different receipt numbers. Please check the product descriptions listed on the receipts to determine whether you have ordered two different packages, or whether you have mistakenly ordered two copies of the same package.
However, please note Clickbank (our Authorized Retailer) has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where the Rocket Languages product is being ordered from are different then it is likely that the transaction will be denied.
We would recommend trying it and seeing what happens! There are a few other payment options here as well:
Yes. We value your privacy so we use Clickbank as Rocket Languages’ only authorized retailer. Your information is 100% secure as Clickbank is one of the most trusted and largest retailers on the internet, processing thousands of orders for thousands of publishers, like Rocket Languages, every day. In order to process payments with Visa and MasterCard credit cards, Clickbank requires the CVV2 or CVC2 validation code. Most cards have this 3-digit code printed on the back of the card, to the right of the card number. American Express cards have a 4-digit code printed on the front, to the right of the card number. If you are 100% certain your card has no code on it, enter "none" in the blank.
Clickbank (our Authorized Retailer) has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where the Rocket Languages product is being ordered from are different then it is likely that the transaction will be denied.
There are a few other payment options here if you are having trouble paying via credit card:
If your currency is listed on the drop down list in the Clickbank order form you can select it to pay in your local currency. If you are not paying by credit card, you can convert USD to your local currency here:
To get a good overview of what's included in the 2016 Edition of the course, we recommend watching our 2016 Edition Take A Tour videos. Click on the following link to be taken to our Youtube Playlist, and select your language: https://www.youtube.com/playlist?list=PL8ibumGMoClbinH13L4hjDpGcocPt7bzf
If you have any questions, please let the Customer Support team know .
Our new version of Rocket Record will work best for Chrome users, as this is the only browser that is advanced enough for our new voice recognition feature. The other browsers are catching up, but aren't quite there yet. Please ensure you have the *latest* version of Chrome installed (check here).
Firefox & Edge will be able to record audio without pronunciation feedback (so similar to the previous version but without the need for Flash Player).
All other browsers, including Safari and Internet Explorer, can only play the tutor’s audio.
First, check your microphone is plugged in correctly and that it is being detected.
For Chrome users, first click on a record button,
then on the camera icon in the address bar:
You will need to allow access to your microphone and ensure the correct microphone is selected from the drop-down list. We recommend using a headset over an inbuilt microphone. Also make sure that you have the *latest* version of Chrome (check here).
If the system is consistently rating you badly, see this help question: http://www.rocketlanguages.com/help/#226
For Firefox users, after clicking on the record button, you will find the recording icon on the left of the address bar - make sure you select the right microphone and choose “Always Share”:
For Edge users, your browser will select your system’s default microphone. If you need to change this, you can visit your sound settings by right-clicking on the microphone icon in your taskbar and choosing “Recording devices”. Select your preferred microphone and set it as default.
*Please note that true voice recognition is only available for Chrome users. Firefox & Edge will be able to record audio without pronunciation feedback. All other browsers can only play the tutor’s audio.
Don’t forget that the app is a great alternative to record your voice! Just search for “Rocket Languages” in the app store (iOS or Android) to learn on your mobile device.
Rocket Record’s voice recognition is designed to detect a "native" accent so try and mimic your tutor as closely as possible for best results.
If the system is consistently rating you badly or if your ratings are inconsistent, it may just be a case of positioning your microphone differently so that your breathing doesn't interfere with your recording (e.g. near the chin, not too close to the mouth). Also make sure that you have the *latest* version of Chrome (check here).
Importantly, we recommend using a headset microphone, as this will give you a better quality of recording and therefore more accurate results.
Remember to ensure the correct microphone is selected in your settings:
Depending on what language you're studying, you may need to use the provided virtual keyboard (to the right of where you enter your answers) where you can find native script and special characters. Use "Alt" or tick the check box to see other character options.
If the letter you need isn't already accented, make sure you tick the check box, choose the highlighted accent and select the letter.
You can also turn on or install the language's keyboard on your computer so you can type answers in with your keyboard. Just visit your language settings on your computer and select a keyboard input method:
Instructions for Windows: https://support.microsoft.com/en-us/kb/258824
Instructions for OS X: https://support.apple.com/kb/PH18448?locale=en_GB
You can also use Google Input Tools (http://www.google.com/inputtools/) - available for Google services, Chrome, Android devices, and Windows. If you use Firefox you can search for native keyboard extensions as well.
Please try re-downloading the file. Most often the file simply didn't download correctly.
Anti-virus software, pop-up blockers, and firewalls can also prevent a file from being fully downloaded. To resolve this issue, close all other open applications and re-download the file using a different internet browser. We recommend using Chrome (http://www.google.com/chrome) or Firefox (http://getfirefox.com).
If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.
Files normally download to a default folder (e.g. Downloads) depending on your internet browser settings. Please check your browser settings to find where your files are being saved.
You can also check your recent download history in your internet browser or download manager. If you can't find the file you downloaded, you can try downloading it again and taking note of where it will download to.
We are always trying our best to make sure that our course materials are up-to-date and working properly. If you come across any errors or mistakes, contact us here with more details or use the Help & Support link at the top of the page.
You sure can! We have a free app for both Android and iOS devices. Search for Rocket Languages in the iTunes Store or Play Store. If you have a Kindle Fire, the app is also available in the Amazon Appstore.
For the Rocket Chinese, Rocket Korean, Rocket Japanese, Rocket Hindi, Rocket Arabic and Rocket Eigo courses you will need to make sure that your browser is set to display the non-English scripts. Otherwise these characters will show up as small boxes or symbols.
Mozilla Firefox & Google Chrome browsers normally display these automatically but if you are using Internet Explorer, please go to “Page” in your toolbar and under “Encoding”, make sure that it is set to “Unicode (UTF-8)”.
Please check that your browser is up to date. If you have an older browser please check for updates or install Chrome (google.com/chrome) or Firefox (getfirefox.com) to be automatically updated to the latest versions.
In order to get the best out of your course, we recommend using an updated version of the Chrome browser. True voice recognition is only available for Chrome users. Firefox & Edge will be able to record audio without pronunciation feedback. All other browsers can only play the tutor’s audio.
To download any of the files for Rocket Languages, right click on the link that says "Download Audio" and select Save Target As or Save Link As. If you are on a Mac, hold down the Control Key and click on the download link to replicate the right click function.
After the Save Target As or Save Link As option is clicked, another window will appear asking where you would like to save the file. Navigate to where you would like to save the file on your computer and then click the "Save" button in this window to commence the download.
Please ensure that you take note of what location the files will be saved to so that you can easily locate them again.
Once your download has completed, you will be able to play the lesson using Windows Media Player or iTunes.
The audio lessons can be downloaded to your computer and then either burned to a CD using your computer’s CD burning software, or copied to an MP3 player/iPod/smartphone. You will need to have Windows Media Player or iTunes installed on your computer in order to play the audio lessons.
Please note that the Rocket Languages courses can only be burned or copied for your own personal and private use as per our Terms and Conditions.
If you have an unreliable internet connection, the files are too large for you to download, or if you would simply like your lessons on CDs, we offer a 20CD set version of most of our courses which provide you with the audio & written lessons. The main advantage of purchasing the 20CD pack is that the audio CD’s can be played in a stereo/CD player.
Please note that you will still need to be online to access some features like the flashcards, Rocket Record, My Vocab and progress tracking.
When you start your course, you’ll be assigned the “Novice” badge. As you earn points by using the different features in the course, you’ll start moving up in rank. Here’s a list of badges so you know where you are:
0 points: ‘Novice’
500 points: 'Learner'
1,000 points: 'Apprentice'
1,500 points: 'Explorer'
2,000 points: 'Voyager'
2,750 points: 'Artisan'
3,500 points: 'Leader'
5,000 points: 'Specialist'
7,500 points: 'Guru'
10,000 points: ‘Certified’
After 10,000 points you become “Certified” and start earning stars:
12,500 points: ‘Green Star Master’
22,500 points: ‘Blue Star Master’
32,500 points: ‘Red Star Master’
42,500 points: ‘Silver Star Master’
64,000 points: ‘Gold Star Master’
150,000 points: 'Platinum Star Master'
200,000 points: 'Black Star Master'
250,000 points 'Green Star Hero'
300,000 points: 'Blue Star Hero'
350,000 points: 'Red Star Hero'
400,000 points: 'Silver Star Hero'
450,000 points: 'Gold Star Hero'
500,000 points: 'Platinum Star Hero'
over 550,000 points: 'Black Star Hero'
Points earned per day are also added to the Rocket Scheduler. Time zone differences can cause some points to be added to a different day, but please be assured that we are counting all of them!
Yes! If you subscribe to any of our free trials, we will set you up with your very own Members Area and will give you free access to some of the lessons included in the full course, so you can try them out. You will also be able to see the topics covered in the rest of the course. For those languages with more than one level, we have also included samples of these more advanced lessons - just look for the extra tabs across the top of your Members Area.
You will also receive free weekly newsletters which you can unsubscribe from at any time.
To sign up for a free trial, visit our home page HERE and select a language. You can also find other Free Language Resources here.
We will NEVER pass your email address on to spammers! Over half of the emails that Rocket Languages get are spam, and it is extremely annoying and frustrating, so there is absolutely no way that we are going to contribute to their cause.
Most of the features are functional on the app, however some features are not compatible. We try to update the app periodically with new features and bug fixes but if you have any feedback, please feel free to email us with your comments.
Because it's important that the learner gets used to ambiguity when learning another language. It's about getting a feel for the language and it's structures rather than having definitive rules for everything (as often there aren't definitive rules, and there's usually always more than one way to say the same thing).
Our main concern has been to make the translations as literal as we could without sounding awkward in English.
In saying that, if you feel that a particular phrase could be made more literal or would benefit from being notated with regards gender or plurality then please let us know and we will consider it.
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