Rocket Languages Help Page

Welcome to the Rocket Languages Help page! To get started:

  • type your question or key words into the Search box below
  • check out our Top 5 Frequently Asked Questions (FAQs) on the right
  • ...or browse for questions listed under the category headings below

If you can't find what you are looking for, send an email to our Support Team using the 'Email Us' button at the bottom of the page.

All the best with your language learning!

The Rocket Languages Customer Support Team

Frequently Asked Questions

Click on any of the questions under the category headings below to display the answers. To close the answers, just click on the question again or use the bottom right button.

Pricing & Products

  • What language courses do you offer?
  • I'm not a beginner - do you have more advanced courses?
  • How much does the course cost?
  • What is in a typical Rocket Languages course?
  • Can I download my course materials?
  • What are the file sizes of the downloads?
  • Can I try the course before buying it?
  • How long does my membership last?
  • Do you have family discounts?
  • Do you offer discounts or licensing options for schools?
  • Do you offer discounts or licensing options for businesses?
  • Do you offer discounts or licensing options for a non-profit?
  • What are the Español Episodes?

Login & Account problems

Orders & Refunds

  • How do I order?
  • Why doesn't the Clickbank order form work?
  • Did my order go through?
  • Did I order more than once?
  • Can I give a Rocket Languages course as a gift?
  • Where can I redeem my Voucher?
  • Can I pay from outside the United States?
  • Are my credit card details secure?
  • Why did my credit card decline?
  • I don’t have a credit card. How do I buy the course?
  • Can I pay in my local currency?
  • What are your shipping policies?
  • How do I get a refund?

System requirements & technical questions

  • What are the computer system requirements?
  • What does HWKPQ mean?
  • How do I use Play It?
  • I have trouble reading online material
  • How do I use native script in Write It?
  • Why won't the file I downloaded open?
  • Where are the files I downloaded?
  • I think there is an error in my course materials
  • Can I use the course on my iPad, iPhone, Kindle, smartphone or tablet?
  • Why can't I hear the audio clip / my voice in Rocket Record?
  • Why can’t I see foreign characters/scripts?
  • Why can’t I hear any audio in the lesson?
  • Why is Know It not working?
  • Why does the site keep crashing? I am a Safari/Yosemite user.
  • How do I download the Interactive Audio lessons?
  • Can I copy the Interactive Audio lessons to a CD, MP3 player or iPod?
  • Can I get my course on CD?
  • How do the badges work?

Free materials & Newsletters

  • Can I sign up for free language lessons?
  • How do I access my free trial?
  • What is Rocket Fuel?
  • Are my details safe? Will you sell my email address?
  • How do I unsubscribe?

Rocket Languages App

  • Do you have an iPhone or iPad app?
  • Do you have an Android app?
  • Are all the features available on the app?
  • Why can't I log into the app?
  • The app isn't working properly - what should I do?

Feedback and Suggestions

  • Why does Rocket Languages not designate the gender or plurality of phrases throughout the course?

Contact Us