Rocket Languages currently offers language learning courses for the following languages:

• Rocket Spanish (Latin American) http://www.rocketlanguages.com/spanish/premium/
• Rocket Korean http://www.rocketlanguages.com/korean/premium/
• Rocket Japanese http://www.rocketlanguages.com/japanese/premium/
• Rocket Italian http://www.rocketlanguages.com/italian/premium/
• Rocket Hindi http://www.rocketlanguages.com/hindi/premium/
• Rocket German http://www.rocketlanguages.com/german/premium/
• Rocket French http://www.rocketlanguages.com/french/premium/
• Rocket Chinese (Mandarin) http://www.rocketlanguages.com/chinese/premium/
• Rocket Arabic (Egyptian) http://www.rocketlanguages.com/arabic/premium/
• Rocket Sign Language (American)http://www.rocketlanguages.com/sign-language/premium/
• Rocket Ingles (English for Spanish speakers) http://www.rocketlanguages.com/aprende-ingles/premium/
• Rocket Eigo (English for Japanese speakers) http://xn--rcktbp9l7213b4vj.jp/

Most languages have three levels - Premium (Level 1), Premium Plus (Level 2), and Platinum (Level 3). You can compare these to Beginners, Intermediate, and Advanced. Each level is an independent course and doesn't contain material from the previous level.

The free trial is for the Premium level of the course but it will give you an idea of how the course works and the kinds of topics covered.

Most of our courses cost USD $149.95 each for the online version. Rocket Hindi, Rocket Korean & Rocket Arabic cost USD $97 each.

Most languages have higher level courses - Premium Plus (Level 2) and Platinum (Level 3). These also cost $149.95 each but if you have already purchased the Premium (Level 1) course, you can purchase these for a members-only price of $129.95 from your Members Area.

The 20CD sets cost USD $299.95 (incl. shipping) and include online access to the course as well. The 20CD set contains the same materials as the online version of the course but has all the Interactive Audio lessons in audio CD format which you can play straight in your CD player or stereo.

The Rocket Sign Language course costs USD $49.95 for the online version and $99.95 for the CD pack (incl. shipping & online access).

The main components of all Rocket Languages courses are the Interactive Audio lessons & the Language and Culture lessons. These give you a balanced approach to learning each language.

The courses also includes lots of features that help you with your learning; like adding notes on lessons, saving words in My Vocab, and practicing your pronunciation with Rocket Record, our voice comparison technology.

The Premium courses also include MegaGames, which you can play to improve your knowledge of the language.

We also have a 20CD set option with all your learning materials on disc. All the audio lessons are in audio CD format for you to play straight in your CD player or stereo. You will also have PDF versions of the Language and Culture on disc. However, you will still need to go online to access the quizzes, Rocket Record, My Vocab, My Notes and the Motivational Center.

The only exception to these is the Rocket Sign Language course, which is set up a little differently – for more information on our Rocket Sign Language course, please visit:

http://www.rocketlanguages.com/sign-language/premium/

Our courses include both downloadable and online lessons. 

You can access the course online from any computer with internet access by logging in to the members’ area with your email address & password.

All of the Interactive Audio lessons can be downloaded and copied to an iPod or MP3 player for listening to away from your computer. The MegaGames can also be downloaded and used offline. PDF versions of the Language and Culture lessons can be saved and printed. Please note that with both the online version and the 20CD set options, some of the course materials will need to be accessed online, such as the quizzes, Rocket Record, My Vocab, My Notes and the Motivational Center.

Rocket Arabic Premium

Interactive Audio Course—31 lessons ranging from 7MB to 23.9MB

MegaArabic Learning Games

• 38.3MB (PC)
• 40.3MB (MAC)

Rocket Chinese Premium

Interactive Audio Course—30 lessons ranging from 11.79MB to 22.5MB

Interactive Audio Course All Reviews lesson: 50.91MB

MegaChinese Learning Games

• 29.4MB (PC)
• 34.9MB (MAC)

Rocket French Premium

Interactive Audio Course—31 audio files between 7MB and 15MB each MegaFrench Learning Games

• 24.5MB (PC)
• 28.4MB (MAC)

Rocket German Premium

Interactive Audio Course—31 audio files between 7MB and 15MB each

MegaGerman Learning Games

• 26.6MB (PC)
• 34.6MB (MAC)

Rocket Hindi Premium

Interactive Audio Course—31 audio files between 7MB and 26MB MegaHindi Learning Games

• 24.9MB (PC)
• 26.5MB (MAC)

Rocket Italian Premium

Interactive Audio Course—31 audio files between 6MB and 21MB each MegaItalian Learning Games

• 25.8MB (PC)
• 32.3MB (MAC)

Rocket Japanese Premium

Interactive Audio Course—31 audio files between 8MB and 14MB each MegaJapanese Learning Games

• 31.1MB (PC)
• 36.2MB (MAC)

Rocket Korean Premium

Interactive Audio Course—32 lessons ranging from 7.5MB to 38.4MB MegaKorean Learning Games

• 35.4MB (PC)
• 38.4MB (MAC)

Rocket Sign Language Premium

MegaSign Software

• 240MB

Rocket Spanish Premium

Interactive Audio Course—31 audio files between 5MB and 10MB each MegaSpanish Learning Games

• 35.8MB

Of course! To sign up for a trial, please click on any of the languages across the top of our page here: www.rocketlanguages.com

A box should pop up asking you if you would like to sign up for a trial for the language you chose. Once you enter your details and click “Start Free Trial” you will be sent a confirmation email – please check your spam folder if you can’t find it in your inbox! After clicking the confirmation link you will be redirected to your trial account.

The trial will give you a preview of the course itself and you will be able to sample actual lessons from the course.

When you purchase a Rocket Languages course, there is no time limit applied to accessing your Members Download Area. Even if you purchase now and don't download anything for 6 months, you will still have full access. This includes any changes and improvements that we make to the course.

We offer a licensing option of $49 per user, per language, per year for up to 10 users. If your organization requires more than 10 licenses, please let us know.

For more information or to submit an enquiry, please visit the following page:

http://www.rocketlanguages.com/enterprise/

Yes! Please contact us for further information & include proof of your organization's non-profit status.

To log in to your online Members Area, please go to:

http://members.rocketlanguages.com/access/

You can view all your certificates and your sales history through your Members' Area. Please log in to your account as normal and then click on 'My Account' in the top right hand corner.

Please try logging in here:

http://members.rocketlanguages.com/access/

If you can't recall your password, please click on the 'Lost your password' link or click here:

http://members.rocketlanguages.com/access/lost-password.php

If you are still having problems logging in, please contact our support team here and include your receipt number if possible.

There is no time limit to any of our courses so if you have bought a Rocket Languages course before; you should still have access to your online Members' Area where you can download your learning materials.

Please log in here:

http://members.rocketlanguages.com/access/

If you can't recall your password, please click on the 'Lost your password' link or click here:

http://members.rocketlanguages.com/access/lost-password.php

If you are still having problems logging in, please contact our support team here and include your receipt number if possible.

You can set a new password or change your email address through your Members' Area. Please log in to your account as normal and then click on 'My Account' in the top right hand corner. You can also view your purchases from here, as well as your sales history & certificates.

If you have any problems updating your account, please contact our support team here.

The easiest way to buy the courses is by credit card. Clickbank (our Authorized Retailer) accepts Visa, MasterCard, Amex, Discover, Eurocard, Diners Club, Carte Blanche, JCB, and PayPal.

The order process is straight forward and follows these easy steps:

1. Go to the website for the product you wish to order - there is a list of languages across the top of the main website: www.rocketlanguages.com

2. Enter your name and email address (and shipping address if ordering a shipped product)

3. Select whether or not you want the upgrade option (where appropriate) and click on the 'Click here To Proceed To Order Form' button

4. You will be re-directed to the Clickbank payment form, where you put in your payment details

5. You get re-directed to the Rocket Languages download area! You should also receive your login details & Clickbank receipt by email.

Clickbank does go offline temporarily from time to time (like most web sites), while this can be very annoying usually it is only very temporary and within 15 minutes or so it will be back online.

If you find that the Clickbank order form is not working after 30 minutes or so then please email us here and we will try to contact Clickbank. All special prices will be honored as long as we get an email from you!

You can tell if you have ordered your Rocket Languages product by the fact that you would have received an email from "receipt@clickbank.com". You should also have been re-directed to the Members Area right after you ordered.

If you think you have ordered but haven't received this Clickbank email then please make sure that the email address "receipt@clickbank.com" has not been spam blocked! Also, you can look at your credit card statement to double check! You should have a charge from Clickbank/Keynetics.

Please contact us here if you have ordered but have not received your receipt number.

You can tell if you have mistakenly ordered the same package more than once by the fact that you would have received more than one email from receipt@clickbank.com, with the product description being the same on both receipts.

You can always look at your credit card statement to double check! There should be a charge from Clickbank/Keynetics.

If you have ordered the same package more than once then please email us straight away so that we can refund the mistaken purchase.

Please note that if you have taken advantage of any of our upgrade offers, you will be sent two emails with different receipt numbers. Please check the product descriptions listed on the receipts to determine whether you have ordered two different packages, or whether you have mistakenly ordered two copies of the same package.

Clickbank (our Authorized Retailer) has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where the Rocket Languages product is being ordered from are different then it is likely that the transaction will be denied.

Here is what Clickbank told us when we enquired about declined credit card transactions!

"I recommend the customer contact their credit card company first, to determine if there is an issue with the provider that can be resolved. If the credit card company denies declining any charge, then the card was declined by our risk management system. This is a separate authorization system, so we cannot provide any specific information regarding the decline.

We know it can be frustrating. Accepting credit cards over the internet is a dangerous business. For us and our clients, it is better that we err on the side of caution. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly. We do our best to protect our clients from this.

We appreciate your understanding.

Thank you,

Clickbank Review Team"

We realize that this can be frustrating but as usual it is a few people who spoil it for the rest by trying to rip-off the system. There are a few other payment options listed on the preceding page that you may wish to try if you are unsuccessful.

If paying by credit card isn’t suitable for you, we have a number of payment methods available. 

PayPal

If you have a PayPal account, the easiest way to pay is to transfer money directly to Libros Media Ltd.’s PayPal account - jason@librosmedia.com. Please include details of exactly what you are ordering!

Check or Money Order

You can also send us a check or money order made out to our trading company, Libros Media Ltd, to the following address:

Libros Media Ltd 

PO Box 41031

Christchurch 8247

New Zealand

Please make sure you include your email address so that we can send you access to the Members’ Area upon receipt of your check or money order. Please note that no refunds can be given on orders paid for by check or money order.

Western Union

If your country is not on the list of accepted countries, or your card is not accepted and you don’t have a PayPal account, you can transfer money via Western Union. Please note that no refunds will be given on this option as we cannot reverse the transaction. Please make a deposit to the web site billing manager:

Jason Oxenham 

Rocket Languages Ltd

PO Box 41031

Christchurch 8247

New Zealand

To convert USD to your local currency, please go to http://www.xe.com/ucc and send us the total amount for the course you want.

Please use the "Contact Us" form here to send an email providing us with us with MTCN number, your name and address, once the payment has been made and we will send you the access link as soon as we receive the funds.

Phone Order

Unfortunately we are not able to take orders over the phone – please try one of the other payment options!

If your currency is listed on the drop down list in the Clickbank order form you can select it to pay in your local currency.

If you are not paying by credit card, you can convert USD to your local currency here:

http://www.xe.com/ucc

If you're not happy with your course we can issue a full refund for you as long as it is within 60 days of purchase. Just contact us here.

Windows Users:

• Microsoft Windows XP, Windows Vista, or Windows 7
• For the best experience we recommend Internet Explorer 8+, Chome or Firefox 4+
• Adobe Flash 10.3+

Mac Users:

• OSX 10.4+
• For the best experience we recommend Chome, Firefox 4+ or Safari 3+
• Adobe Flash 10.3+

Mobile Users:

• Android, iOS (iPad, iPhone, iPod Touch)

Note: Certain parts of our course have additional requirements:-

• Rocket Record - Currently requires Adobe Flash (This will not work on iOS devies)
• Megagames - Currently require either Windows or OSX

If you are having trouble downloading the files or have an unstable internet connection you can order the 20CD set or the 2CD backup set. 

The 2CD set includes the Interactive Audio Course audio lessons in MP3 format, PDF versions of the Language & Culture lessons and the MegaGames software file.

Links to purchase the 2CD set and the 20CD set are available in your online members area.  

Please try re-downloading the file. Most often the file simply didn't download correctly.

If you have an unstable internet connection, your download may have been interrupted. Please check the size of the downloaded file and see if you have the complete file. The file size is written next to the download link for each file.

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.

Files normally download to a default folder (e.g. Downloads) depending on your internet browser settings. Please check your browser settings to find where your files are being saved.

You can also check your recent download history in your internet browser or download manager. 

If you select "Save link as... " or "Save target as..." you can choose where to save the file. If you can't find the file you downloaded, you can try downloading them again and taking note of where it will download to. 

Yes, the MegaGames software does not contain any spyware or malware and is safe to install on your computer. 

If your computer displays a warning when you try to install the program please click "Run" or "Allow".

We are always trying our best to make sure that our course materials are up-to-date and working properly. If you come across any errors or mistakes in your online Members Area or in the MegaGames application, please contact us here with more details or use the Feedback button. 

You will need to have Adobe Flash Player installed on your computer to play the audio in our courses and use the Rocket Record feature. Please ensure that you have the latest version of Adobe Flash player. You can download it for free here:

http://get.adobe.com/flashplayer/

Please also check that your browser is up to date. We officially support the current and prior major releases of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. If you have an older browser please check for updates or install Chrome (http://www.google.com/chrome) or Firefox (http://getfirefox.com) to be automatically updated to the latest versions.

If you are having trouble with recording your own voice, please try checking the sound settings on your Flash Player by right clicking on the recording area (or holding CTRL + click) and selecting "Settings".

Under Privacy, please ensure "Allow" is selected and tick the box "Remember". You can also check your microphone levels under the Microphone tab and to see if your microphone is being detected at all. 

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.

Most of the courses can be used on your iPad as the system uses an alternative to Flash if no Flash is detected. You should be able to access your members’ area and listen to the audio files as well. 

Please note that the MegaGames application will need to be installed on a computer and the Rocket Record feature is not yet compatible with iPads.

For the Rocket Chinese, Rocket Korean, Rocket Japanese, Rocket Hindi, Rocket Arabic and Rocket Eigo courses you will need to make sure that your browser is set to display the non-English scripts. Otherwise these characters will show up as small boxes or symbols.

Mozilla Firefox & Google Chrome browsers normally display these automatically but if you are using Internet Explorer, please go to “Page” in your toolbar and under “Encoding”, make sure that it is set to “Unicode (UTF-8)”. 

You will need to have Adobe Flash Player installed on your computer to play the audio in our courses and use the Rocket Record feature. Please ensure that you have the latest version of Adobe Flash player. You can download it for free here:

http://get.adobe.com/flashplayer/

Please also check that your browser is up to date. We officially support the current and prior major releases of Chrome, Firefox, Internet Explorer and Safari on a rolling basis.

If you have an older browser please check for updates or install Chrome (http://www.google.com/chrome) or Firefox (http://getfirefox.com) to be automatically updated to the latest versions.

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible. 

To download any of the files for Rocket Languages, right click on the link that says "Download Audio" and select Save Target As or Save Link As. If you are on a Mac, hold down the Control Key and click on the download link to replicate the right click function. 

After the Save Target As or Save Link As option is clicked, another window will appear asking where you would like to save the file. Navigate to where you would like to save the file on your computer and then click the "Save" button in this window to commence the download.

Please ensure that you take note of what location the files will be saved to so that you can easily locate them again.

Once your download has completed, you will be able to play the file from your computer using Windows Media Player or iTunes. 

Yes! The audio lessons can be downloaded to your computer and then either burned to a CD using your computer’s CD burning software, or copied to an MP3 player or iPod. You will need to have Windows Media Player or iTunes installed on your computer in order to download and play the audio lessons.

Please note that the Rocket Languages courses can only be burned or copied for your own personal and private use as per our Terms and Conditions.

If you have an unreliable internet connection, the files are too large for you to download, or if you would simply like a back-up version of the course, we offer a 2CD backup version of the course. The CD’s allow you to install the Interactive Audio lessons and the MegaGames Software onto your computer without having to access the Internet.

The 20CD packs also allow you to install the Audio and Software onto your computer. The main advantage of purchasing the 20CD pack is that the audio CD’s can be played in a stereo/CD player.

Please note that with both options you will still need to be online to access the quizzes, Rocket Record, Motivational Center and My Vocab. 

If you subscribe to the free lifetime trials for any of our language courses, you will be able to access a limited number of course materials absolutely free! You will also receive weekly newsletters with free language lessons.

After signing up to the free trial, you will receive an email with a link to Aweber (http://www.aweber.com is our email provider) that you have to click to confirm we have your permission to send you the free course. This is a requirement that helps prevent spammers from adding anyone’s email addresses without their permission. Once you have clicked on the Aweber confirmation link, you will be sent your login information.

You can unsubscribe from these newsletters at any time by clicking on the Unsubscribe link at the bottom of any newsletter.

Please try signing up for the trial again and check your spam folder for a confirmation email from Aweber. If you still can’t find this, contact our support team here.

Usually the only reason that you will not be able to access the free trial is if the server is down. However, if the server is down then it would be highly unlikely that you would be reading this page!

If you think that this is not the reason then please copy and paste the entire url from the free trial email into your browser rather than clicking on it.

Alternatively, if you have already logged in to your free course you can log into the members’ area using your email address and the password you set here.

In order to access any lost newsletters, please go to your most recently received newsletter and click on the link to access the lesson online. At the bottom of the page you should find links to all of the previous newsletters, listed as numbers.

You have probably come to the end of your newsletter series. However, if you think this is a mistake, please let our support team know here or reply to any of the newsletters.

We will NEVER pass your email address on to spammers! Over half of the emails that Rocket Languages get are spam, and it is extremely annoying and frustrating, so there is absolutely no way that we are going to contribute to their cause.

You can unsubscribe from our emails at any time by clicking on the Unsubscribe link at the bottom of any newsletter or promotional email.