Rocket Languages currently offers language learning courses for the following languages:

• Rocket Spanish (Latin American) http://www.rocketlanguages.com/spanish/premium/
• Rocket Portuguese (Brazilian)  http://www.rocketlanguages.com/portuguese/premium/
• Rocket Korean http://www.rocketlanguages.com/korean/premium/
• Rocket Japanese http://www.rocketlanguages.com/japanese/premium/
• Rocket Italian http://www.rocketlanguages.com/italian/premium/
• Rocket Hindi http://www.rocketlanguages.com/hindi/premium/
• Rocket German http://www.rocketlanguages.com/german/premium/
• Rocket French http://www.rocketlanguages.com/french/premium/
• Rocket Chinese (Mandarin) http://www.rocketlanguages.com/chinese/premium/
• Rocket Arabic (Egyptian) http://www.rocketlanguages.com/arabic/premium/
• Rocket Sign Language (American) http://www.rocketlanguages.com/sign-language/premium/
• Rocket Ingles (English for Spanish speakers) http://www.rocketlanguages.com/aprende-ingles/premium/
• Rocket Eigo (English for Japanese speakers) http://xn--rcktbp9l7213b4vj.jp/

Most languages have three levels - Premium (Level 1), Premium Plus (Level 2), and Platinum (Level 3). You can compare these to Beginners, Intermediate, and Advanced. Each level is an independent course and doesn't contain material from the previous level.

Some languages have only 1 or 2 levels depending on its release date and popularity. The free trial is always for the Premium (Level 1) level of the course but it will give you an idea of how the course works and the kinds of topics covered. 

Most of our courses cost USD $99.95 each for the online version. The Rocket Sign Language course costs USD $69.95.

Most languages also have higher level courses - Premium Plus (Level 2) and Platinum (Level 3). These cost $149.95 each but if you have already purchased the Premium (Level 1) course, you can purchase these for a members-only price of $129.95 from within your Members Area after purchase.

The 20CD sets cost USD $299.95 (incl. shipping) and include online access to the course as well. The 20CD set contains the same materials as the online version of the course but has all the Interactive Audio lessons in high-quality audio CD format which you can play straight in your CD player or stereo. 

The main components of all Rocket Languages courses are the Interactive Audio lessons & the Language and Culture lessons. These give you a balanced approach to learning each language.

The courses also include lots of features that help you with your learning; like adding notes on lessons, saving words in My Vocab, and practicing your pronunciation with Rocket Record, our voice comparison technology. The Master Games are a great way to have fun while learning as well.

You will be able to track your progress within your online members area and rate lessons using My Level - look out for the My Level tab within the lesson and use the "Hear It, Say It' as well as "Know It" features to test yourself. 

We also have a 20CD set option with all your learning materials on disc. All the audio lessons are in audio CD format for you to play straight in your CD player or stereo. You will also have PDF versions of the Language and Culture on disc. However, you will still need to go online to access the quizzes, games, Rocket Record, My Vocab, My Notes and progress tracking.

The only exception to these is the Rocket Sign Language course, which is set up a little differently – for more information on our Rocket Sign Language course, please visit:

http://www.rocketlanguages.com/sign-language/premium/

Our courses include both downloadable and online lessons. 

You can access the course online from any computer with internet access by logging in to the members’ area with your email address & password here:

http://members.rocketlanguages.com/

All of the Interactive Audio lessons can be downloaded and copied to an iPod or MP3 player for listening to away from your computer. PDF versions of the Language and Culture lessons can be saved and printed. Please note that with both the online version and the 20CD set options, some of the course materials will need to be accessed online, such as the quizzes, Rocket Record, My Vocab, My Notes and progress tracking.

The 30 or so Interactive Audio lessons are available for download individually as MP3 files. They range in size depending on the length of the lesson but are not larger than 30MB each.

The Language and Culture lessons can be downloaded as small PDF files. 

Of course! To sign up for a free trial, please visit our homepage here: www.rocketlanguages.com

The trial will give you a preview of the course itself and you will be able to sample actual lessons from the course.

Our courses also come with a 60 day money back guarantee so if you change your mind later on, just contact us for a full refund - no questions asked!

When you purchase a Rocket Languages course, there is no time limit applied to accessing your Members Download Area. Even if you purchase now and don't download anything for 6 months, you will still have full access. This includes any changes and improvements that we make to the course. 

If you have family members that want to join the Rocket Languages experience, we offer great family discounts.  Find out more here:

http://www.rocketlanguages.com/family-payment/

If you want to rocket your student's language skills sky high, we've got just the option for you! Find out more about Rocket Languages’ Education Solutions here:

http://www.rocketlanguages.com/education-solutions/

Yes, we offer great value online language learning solutions for Businesses. To find out more about how Rocket Languages’ can meet your requirements, to request a quote or submit an enquiry, please visit the following page:

http://www.rocketlanguages.com/business-solutions/

We can provide discounted language learning solutions for Non-Profit organizations. To find out more please contact us.

The Español Episodes are a monthly Spanish travelogue following the Latin American adventures of Maria and Miguel. Each episode includes plenty of practical every-day Spanish conversation in real-life situations! Read the story to learn how Spanish words look, listen to the audio to discover how they sound, and get help with your pronunciation along the way! For more information or to order, visit the order page HERE.

How does it work?

Once ClickBank has processed your payment each month you'll be able to log in to the Members Area HERE and instantly access the latest exciting episode. You’ll also be sent an email reminder from us when your latest Episode has been released and you’ll be able to access the Episode from the link in this email. All you need is an up-to-date browser (we recommend Google Chrome) and you're ready to go!

After logging into the Members Area, click on The Español Episodes and you will land on the book cover - click the cover to start the first episode. You can move between episodes by clicking the colored tabs down the right hand side of the book with numbers that represent each episode. The left hand page of the book features a bookmark which contains your menu. You can access different areas and features of The Español Episodes by clicking on these menu items. Right click (or CTRL+click) on the DOWNLOAD icon and select "Save Target As" or "Save Link As" to download the full audio.

If you would like to record and compare your voice using Rocket Record, your computer will need to have a built in microphone, or you will need to acquire a headset with a microphone. However, if you only want to listen to the audio, you won't need to have a microphone. We recommend this headset: http://tinyurl.com/82mjoor

I’m having technical problems - what should I do?

First make sure your browser is up to date! You will also need to have Adobe Flash Player installed on your computer to play the audio and use the Rocket Record feature (this will not work on devices that don't support Flash). Please ensure that you have the latest version of Adobe Flash player. You can download it for free HERE. 

If Rocket Record is not detecting your voice, please try checking the sound settings on your Flash Player by right clicking on the recording area (or holding CTRL + click) and selecting "Settings". Under Privacy, please ensure "Allow" is selected and tick the box "Remember". You can also check your microphone levels under the Microphone tab and to see if your microphone is being detected at all.

If you’re having trouble with a downloaded audio file please try re-downloading it. Most often the file simply didn't download correctly. If you have an unstable internet connection, your download may have been interrupted. Anti-virus software, pop-up blockers, and firewalls can also prevent a file from being fully downloaded. To resolve this issue, close all other open applications and re-download the file using a different internet browser. We recommend using Chrome or Firefox.

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.

What if I'm not happy with the episodes?

If you're not happy with The Español Episodes we can issue a full refund for you as long as it is within 60 days of purchase. Once a refund is processed for the subscription product, the remaining monthly subscription rebills are canceled and no further charges are made. 

You can cancel your subscription at any time and no further monthly payments will be charged. Please note that cancelation of your subscription does not generate a refund. A refund will only be provided if requested within 60 days from the initial purchase date.

To cancel your monthly subscription or to arrange a refund please contact us.

If you want to resume your subscription after previously canceling The Español Episodes, just contact us.

To log in to your online Members Area, please go to:

http://members.rocketlanguages.com/

Enter your email address and password to gain access to your course. If you can't recall your password, please click "Lost  your password?" and check your spam or junk folder for a password reset email. If you have any problems with this, just contact us with your Clickbank receipt number or any other email addresses you might have. 

You can view all your certificates and your sales history through your Members Area. Please log into your account as normal and then click on 'My Profile' in the top right hand corner.

Please try logging in here:

http://members.rocketlanguages.com/

If you can't recall your password, please click on the "Lost your password?" link or click here:

http://members.rocketlanguages.com/access/lost-password.php

If you have purchased using PayPal, please ensure you are logging in using the email address associated with your PayPal account.

If you are still having problems logging in, please contact our support team here and include your Clickbank receipt number.

Yes, there is no time limit to any of our courses so if you have bought a Rocket Languages course before you will still have access to your online Members' Area where you can download your learning materials:

http://members.rocketlanguages.com/access/ 

If you can't recall your password, please click on the "Lost your password?" link. If you are still having problems logging in, please contact our support team here and include your receipt number if possible.

To update your email address, please login to the members area normally here:

http://members.rocketlanguages.com/

then click on the "My Profile" link in the top right corner.

To update your email subscription, please click on the Aweber link at the bottom of any one of our newsletters and then select Change Details.

If you have any problems updating your account, please contact our support team here.

The easiest way to buy the course is by credit card via Clickbank (our payment processor). The order process is straight forward and follows these easy steps:

1. Go to the website for the product you wish to order - there is a list of languages across the top of the main website: www.rocketlanguages.com

2. Enter your name and email address (and shipping address if ordering a shipped product)

3. Select whether or not you want the upgrade option (where appropriate) and click on the 'Click here To Proceed To Order Form' button

4. You will be re-directed to the Clickbank payment form, where you put in your payment details

5. You get re-directed to the Rocket Languages download area! You should also receive your login details & Clickbank receipt by email.

If you have any problems ordering via Clickbank, you can find alternative payment methods here:

http://www.rocketlanguages.com/paymentoptions.php

Clickbank does go offline temporarily from time to time (like most web sites), while this can be very annoying usually it is only very temporary and within 15 minutes or so it will be back online.

If you find that the Clickbank order form is not working after 30 minutes or so then please email us here and we will try to contact Clickbank. All special prices will be honored as long as we get an email from you!

If your order went through, you should have received a receipt from Clickbank. You should also have been re-directed to the Members Area right after you ordered. Also, you can look at your credit card statement to double check. You should have a charge from Clickbank.

If you haven't received your login details or welcome email, please check your spam or junk mail folder. Please contact us here if you have ordered but have not received your receipt number.

If you have mistakenly ordered the same package more than once you would have more than one Clickbank email, with the product description being the same on both receipts.

If you have ordered the same package more than once then please email us straight away so that we can refund the mistaken purchase.

Please note that if you have taken advantage of any of our upgrade offers, you will be sent two emails with different receipt numbers. Please check the product descriptions listed on the receipts to determine whether you have ordered two different packages, or whether you have mistakenly ordered two copies of the same package.

Yes!

Yes. We value your privacy so we use Clickbank as Rocket Languages’ only authorized retailer. Your information is 100% secure as Clickbank is one of the most trusted and largest retailers on the internet, processing thousands of orders for thousands of publishers, like Rocket Languages, every day. In order to process payments with Visa and MasterCard credit cards, Clickbank requires the CVV2 or CVC2 validation code. Most cards have this 3-digit code printed on the back of the card, to the right of the card number. American Express cards have a 4-digit code printed on the front, to the right of the card number. If you are 100% certain your card has no code on it, enter "none" in the blank.

Clickbank (our Authorized Retailer) has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where the Rocket Languages product is being ordered from are different then it is likely that the transaction will be denied.

Here is what Clickbank told us when we enquired about declined credit card transactions:

"I recommend the customer contact their credit card company first, to determine if there is an issue with the provider that can be resolved. If the credit card company denies declining any charge, then the card was declined by our risk management system. This is a separate authorization system, so we cannot provide any specific information regarding the decline.

We know it can be frustrating. Accepting credit cards over the internet is a dangerous business. For us and our clients, it is better that we err on the side of caution. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly. We do our best to protect our clients from this.

We appreciate your understanding.

Thank you,

Clickbank Review Team"

We realize that this can be frustrating but as usual it is a few people who spoil it for the rest by trying to rip-off the system. There are a few other payment options here if you are having trouble paying via credit card:

http://www.rocketlanguages.com/paymentoptions.php

If paying by credit card isn’t suitable for you, we have a number of payment methods available. Please see our payment options page here:

http://www.rocketlanguages.com/paymentoptions.php

If your currency is listed on the drop down list in the Clickbank order form you can select it to pay in your local currency. If you are not paying by credit card, you can convert USD to your local currency here:

http://www.xe.com/

Our CDs are shipped from either our New Zealand offices or by contracters within the US. Shipments normally take up to 10 working days to arrive but it you have any concerns, just ask us.

While you wait for your CDs to arrive, you can start using the course online by logging into the members area here. 

If you're not happy with your course we can issue a full refund for you as long as it is within 60 days of purchase. Just contact us here.

If you've purchased a CD set, you will need to return it to us before a refund can be processed - contact us for full instructions.

Desktops:

• Google Chrome, Firefox 4+, Safari 3+ or Internet Explorer 8+
• Certain parts of the course require Adobe Flash 10.3+

Mobile:

• Android - look for our App in Google Play Store!
• iOS (iPad, iPhone, iPod Touch) - find our app in the Apple Store!

* Note: Certain features will not work on mobile devices. If you have any concerns, please email us. 

Yes, our free iOS app has arrived! Search for Rocket Languages in the iTunes Store.

Yes! Search for Rocket Langauges in the Play Store or click here.

Please contact us with more details on your problem so we can fix it in the next update!

Please try re-downloading the file. Most often the file simply didn't download correctly.

If you have an unstable internet connection, your download may have been interrupted. Please check the size of the downloaded file and see if you have the complete file. The file size is written next to the download link for each file.

Anti-virus software, pop-up blockers, and firewalls can also prevent a file from being fully downloaded. To resolve this issue, close all other open applications and re-download the file using a different internet browser. We recommend using Chrome (http://www.google.com/chrome) or Firefox (http://getfirefox.com).

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.

Files normally download to a default folder (e.g. Downloads) depending on your internet browser settings. Please check your browser settings to find where your files are being saved.

You can also check your recent download history in your internet browser or download manager. 

If you select "Save link as... " or "Save target as..." you can choose where to save the file. If you can't find the file you downloaded, you can try downloading them again and taking note of where it will download to. 

We are always trying our best to make sure that our course materials are up-to-date and working properly. If you come across any errors or mistakes, contact us here with more details or use the Help & Support link at the top of the page. 

You will need to have Adobe Flash Player installed on your computer to play the audio in our courses and use the Rocket Record feature. Please ensure that you have the latest version of Adobe Flash player. You can download it for free here:

http://get.adobe.com/flashplayer/

Please also check that your browser is up to date. If you have an older browser please check for updates or install Chrome (http://www.google.com/chrome) or Firefox (http://getfirefox.com) to be automatically updated to the latest versions.

If you are having trouble with recording your own voice, please try checking the sound settings on your Flash Player by right clicking on the recording area (or holding CTRL + click) and selecting "Settings". Under Privacy, please ensure "Allow" is selected and tick the box "Remember". You can also check your microphone levels under the Microphone tab and to see if your microphone is being detected properly. 

Please note that the latest update of Flash has been causing issues for some users. The best thing to do would be to try using it on a different browser. If you are using a Mac, you can try using your Safari browser or try these ones, listed in order of preference:

1) Google Chrome -  http://www.google.com/chrome

2) Mozilla Firefox -  http://www.mozilla.org/en-US/firefox/new/

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible.

You sure can! We have a free app for both Android and iOS devices. Search for Rocket Languages in the iTunes Store or Play Store. If you have a Kindle Fire, the app is also available in the Amazon Appstore. 

For the Rocket Chinese, Rocket Korean, Rocket Japanese, Rocket Hindi, Rocket Arabic and Rocket Eigo courses you will need to make sure that your browser is set to display the non-English scripts. Otherwise these characters will show up as small boxes or symbols.

Mozilla Firefox & Google Chrome browsers normally display these automatically but if you are using Internet Explorer, please go to “Page” in your toolbar and under “Encoding”, make sure that it is set to “Unicode (UTF-8)”. 

You will need to have Adobe Flash Player installed on your computer to play the audio in our courses and use the Rocket Record feature. Please ensure that you have the latest version of Adobe Flash player. You can download it for free here:

http://get.adobe.com/flashplayer/

Please also check that your browser is up to date. We officially support the current and prior major releases of Chrome, Firefox, Internet Explorer and Safari on a rolling basis.

If you have an older browser please check for updates or install Chrome (http://www.google.com/chrome) or Firefox (http://getfirefox.com) to be automatically updated to the latest versions.

If you are still having problems even with a different browser, please email our support team here with more details and include a screenshot of the problem if possible. 

To download any of the files for Rocket Languages, right click on the link that says "Download Audio" and select Save Target As or Save Link As. If you are on a Mac, hold down the Control Key and click on the download link to replicate the right click function. 

After the Save Target As or Save Link As option is clicked, another window will appear asking where you would like to save the file. Navigate to where you would like to save the file on your computer and then click the "Save" button in this window to commence the download.

Please ensure that you take note of what location the files will be saved to so that you can easily locate them again.

Once your download has completed, you will be able to play the file from your computer using Windows Media Player or iTunes. 

Yes!

The audio lessons can be downloaded to your computer and then either burned to a CD using your computer’s CD burning software, or copied to an MP3 player or iPod. You will need to have Windows Media Player or iTunes installed on your computer in order to download and play the audio lessons.

Please note that the Rocket Languages courses can only be burned or copied for your own personal and private use as per our Terms and Conditions.

If you have an unreliable internet connection, the files are too large for you to download, or if you would simply like your lessons on CDs, we offer a 20CD set version of the course which provide you with the audio & written lessons. The main advantage of purchasing the 20CD pack is that the audio CD’s can be played in a stereo/CD player.

Please note that you will still need to be online to access the quizzes, Rocket Record, Motivational Center and progress tracking.

If you subscribe to the free trial for any of our language courses, you will be able to access a limited number of course materials absolutely free! You will also receive free weekly newsletters which you can unsubscribe from at any time.

To sign up for a free trial, visit our home page HERE and select a language. You can also find other free resources on our Free Language Resources here.

You can access your free trial materials by logging into the members area here:

http://members.rocketlanguages.com

If you can't recall your password, please use the "Lost your password?" link to reset it. If you are still having problems, contact our support team here.

The Rocket Fuel emails are dynamic, weekly newsletters that are full of hints, tips, and info to make your learning journey easier and more fun.

Each one is individually tailored to just where you're at based on up-to-the-minute information about which lessons you've completed already, and how well you've done.

The lessons you find in your weekly Rocket Fuel emails are suggested from your existing members area so just click on them to be taken straight there.

We will NEVER pass your email address on to spammers! Over half of the emails that Rocket Languages get are spam, and it is extremely annoying and frustrating, so there is absolutely no way that we are going to contribute to their cause.

You can unsubscribe from our emails at any time by clicking on the Unsubscribe link at the bottom of any newsletter or promotional email.