Q: What is in a typical Rocket Languages course?

The key components of Rocket Languages courses are: the Interactive Audio lessons, which are podcast style lessons the Language and Culture lessons, which are grammar based lessons the Survival Kit lessons, which are vocab lists on various topics voice recognition on all words and phrases for pronunciation practice in-depth lesson activities that reinforce your learning the Writing lessons for script languages, e.g. Kanji and Hanzi *Please note that Rocket Sign Language and Rocket English do not follow the same format.

Q: Can I try the course before buying it?

Of course! Sign up for a free trial from our home page . Our courses do come with a 60 day money-back guarantee so if you order and change your mind later on, just contact us for a full refund - no questions asked!

Question 1

I'm not a beginner - does Rocket Languages have advanced courses?

Accepted Answer

Rocket Spanish, French, German, Italian, Japanese and Chinese-Mandarin have three levels each (beginner, intermediate and advanced). Rocket Russian has two levels. Each level is an independent course and doesn't contain material from the previous level. You can take a free trial to see the topics covered.

For a full list of levels for each language, please click HERE.

Question 2

What languages can I learn with Rocket Languages?

Accepted Answer

Click here for a full list of available languages and levels.

Question 3

How much does the course cost?

Accepted Answer

For information on our packages & pricing, please click here. To select a different language, click on the "Change language" link.

Question 4

What is in a typical Rocket Languages course?

Accepted Answer

The key components of Rocket Languages courses are:

the Interactive Audio lessons, which are podcast style lessons
the Language and Culture lessons, which are grammar based lessons
the Survival Kit lessons, which are vocab lists on various topics
voice recognition on all words and phrases for pronunciation practice
in-depth lesson activities that reinforce your learning
the Writing lessons for script languages, e.g. Kanji and Hanzi

*Please note that Rocket Sign Language and Rocket English do not follow the same format.

Question 5

Can I download my course materials?

Accepted Answer

The podcast-style Interactive Audio lessons can be downloaded as MP3s to your device for offline use. You can print all lessons by right-clicking on the page and selecting Print.

Please note that you will need an internet connection to use the voice recognition tool.

Question 6

Can I try the course before buying it?

Accepted Answer

Of course! Sign up for a free trial from our home page. Our courses do come with a 60 day money-back guarantee so if you order and change your mind later on, just contact us for a full refund - no questions asked!

Question 7

How long does my membership last?

Accepted Answer

Your Rocket Languages membership is a lifetime membership in line with our Terms of Use.

Question 8

Do you have family discounts?

Accepted Answer

If you have family members that want to join the Rocket Languages experience, we offer great family discounts. Find out more here.

Question 9

Do you offer discounts or licensing options for schools or non-profits?

Accepted Answer

If you want to rocket your student's language skills sky high, we've got just the option for you! Find out more about Rocket Languages’ Education Solutions here.

Question 10

Do you offer discounts or licensing options for businesses?

Accepted Answer

Yes, we offer great value online language learning solutions for businesses. To find out more about how Rocket Languages can meet your requirements or to request a quote, click here.

Question 11

How do I access my account?

Accepted Answer

Click here for the login page and enter your email address and password to gain access to your course. If you have forgotten your password, click here to reset it.

If you have any other issues contact us with your order receipt number and/or any other email address you might have used when ordering or signing up to a free trial.

Question 12

How do I view my account details and sales history?

Accepted Answer

You can update your account details (e.g. email address and password) and view your sales history in your Members Area. Please login to your account as normal, click on your avatar in the top right-hand corner and select Profile.

Question 13

Why can't I access my account?

Accepted Answer

Please make sure you are logging in here. If you can't recall your password, please click on the "Forgot password?" link.

Use the same email address and password to log into the Rocket Languages iOS/Android apps.

If you are still having problems logging in, please contact our support team here and include your receipt number.

Question 14

I bought a Rocket Languages course a long time ago. Do I still have access?

Accepted Answer

Yes! Click here for the login page and enter your email address and password to gain access to your course. If you have forgotten your password, click here to reset it.

If you have any other issues contact us with your order receipt number and/or any other email address you might have used when ordering.

Question 15

How do I order?

Accepted Answer

The easiest way to buy the course is with a credit card. The order process is straightforward and follows these easy steps:

1. Go to our pricing page

2. Select the language you wish to learn

3. Select a package and click the "Buy It Now" button

4. On the payment page, enter your billing information, then click "Pay".

After placing your order, we will ask you to create a password if you don't have one already. You should also receive your login details & receipt by email.

If you have any problems ordering via with a credit card, you can find alternative payment methods here.

Question 16

Why doesn't the order form work?

Accepted Answer

Our payment/order pages can go offline temporarily. While this is very rare, usually it is only very temporary and within 15 minutes it will be back online. If you find the order form is not working after 30 minutes, then please email us here. All special prices will be honored, as long as we get an email from you!

Question 17

Did my order go through?

Accepted Answer

If your order went through, you will have received a receipt via email and been redirected to the Members Area to set your account password. If you haven't received your receipt email, please check your spam or junk mail folder.

Please contact us here if you have ordered but have not received your receipt number or gained access to the Members Area.

Question 18

Did I order more than once?

Accepted Answer

If you have mistakenly ordered the same package more than once you would have received more than one receipt email, with the product description being the same on both receipts. If this is you, then please email us straight away so that we can refund the mistaken purchase.

Please note that if you have taken advantage of our upgrade offers, you will have been sent two emails with different receipt numbers. Please check the product descriptions listed on the receipts to determine whether you have ordered two different packages, or whether you have mistakenly ordered two copies of the same package.

Question 19

Can I give a Rocket Languages course as a gift?

Accepted Answer

You sure can! You can order a gift voucher here. After ordering we will email you the Gift Voucher, which you can email to the recipient or print out.

If you have already purchased a course under your own name, don't worry! You can update the account details with the recipient's name and email address later on. If you have any problems, contact our support team here.

Question 20

Where can I redeem my Voucher?

Accepted Answer

You can redeem your voucher here. If you have any trouble, please contact the Customer Support team here.

Question 21

Can I pay from outside the United States?

Accepted Answer

Yes! However, please note our payment processor has automated security features, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where you are ordering from are different, then it is likely that the transaction will be denied.

If you don't have a credit card, or it is not accepted, then there are other payment options here.

Question 22

Are my credit card details secure?

Accepted Answer

Yes. We value your privacy, so we use Stripe or Clickbank for payment processing. Your information is secure as these merchants are 2 of the most trusted and largest payment processors on the internet.

In order to process payments with Visa and MasterCard credit cards we require the CVV2 or CVC2 validation code. Most cards have this 3-digit code printed on the back of the card, to the right of the card number. American Express cards have a 4-digit code printed on the front, to the right of the card number. If you are 100% certain your card has no code on it, enter "none" in the space provided on the payment page.

Question 23

Why did my credit card decline?

Accepted Answer

Our payment processor has automated security features, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where you are ordering from are different, then it is likely that the transaction will be denied.

If your credit card is not accepted, then there are other payment options here.

Question 24

I don’t have a credit card. How do I buy the course?

Accepted Answer

If paying by credit card isn’t suitable for you, we have some other payment methods available. Please see our payment options page here.

Question 25

Can I pay in my local currency?

Accepted Answer

No, unfortunately not. We only sell our courses in US dollars.

Question 26

How do I get a refund?

Accepted Answer

If you're not happy with your course, we can issue a full refund for you as long as it is within 60 days of purchase. Just contact us here.

Question 27

Can I buy the individual levels?

Accepted Answer

Yes, you can. Rocket Spanish, French, German, Italian, Japanese and Chinese-Mandarin each have three levels.

To order level 2 or level 3 of these languages, please go to the pricing page, select your language, scroll to the "Common Ordering Questions" section and look for the heading "Can I buy the individual levels?" Open the question, and click on the level you wish to purchase.

Question 28

Can I sign up for free language lessons?

Accepted Answer

Yes! If you join any of our free trials, you will get free access to the first few lessons from the full course. You will also be able to see the topics covered in the rest of the lessons. You will receive our free weekly newsletters, which you can unsubscribe from at any time.

You can also find other free language resources here.

Question 29

How do I access my free trial?

Accepted Answer

You can access your free trial materials by clicking on the links in the emails or by logging directly into the Members Area here.

If you can't recall your password, please use the "Forgot password?" link to reset it. If you are still having problems, contact our support team here.

Question 30

What are the Rocket Fuel emails?

Accepted Answer

The Rocket Fuel emails are dynamic, weekly newsletters that are full of hints, tips, and info to make your learning journey easier and more fun. Each one is individually tailored, based on up-to-the-minute information about which lessons you've completed already, and how well you've done.

You can unsubscribe from these emails without affecting your membership.

Question 31

Are my details safe? Will you sell my email address?

Accepted Answer

We will NEVER pass personal information on to anyone. Please see our Privacy Policy for the long-winded version.

Question 32

How do I unsubscribe?

Accepted Answer

You can unsubscribe from our emails by clicking on the “Click here to manage your subscriptions” or "Unsubscribe from these emails" link at the bottom of any newsletter or promotional email.

Question 33

Why do I get an error message when trying to record myself?

Accepted Answer

If you get an error message when trying to record, make sure you have the Google app installed. It will ask you for permission to access your microphone. If you are still having issues, make sure the permissions were correctly enabled by going into your phone's permission settings and allowing microphone access to Rocket Languages and Google.

Question 34

Do you have an iPhone or iPad app?

Accepted Answer

Yes! Click here to go to the app store.

Question 35

Do you have an Android app?

Accepted Answer

Yes! Click here to go to the Play Store.

Question 36

Are all the features available on the app?

Accepted Answer

The most used and major features of the courses are included in the app. However, some features are not compatible, like the forums. Also, Rocket Record works slightly differently - you will be able to record yourself and be rated for accuracy, but won’t be able to play your own recording. If you would like to be able to listen to your own pronunciation as you go through the lessons, we recommend using the desktop version of the course with either an updated Chrome or Safari browser.

Question 37

Why can't I log into the app?

Accepted Answer

Please make sure you are logging in with the correct details.

Question 38

The app isn't working properly - what should I do?

Accepted Answer

Please contact us with as much detail as you can so we can fix it ASAP!

Question 39

What are the computer system requirements?

Accepted Answer

Desktop computers:

We officially support the current and prior major releases of Chrome, Firefox, Edge, Internet Explorer and Safari on a rolling basis.
In order to get the best out of your course, we recommend using an updated version of the Chrome browser. True voice recognition is only available for Chrome and Safari 12+ users.
Firefox, Edge & Safari 11 will record audio without pronunciation feedback.
All other browsers can only play the tutor’s audio.

Mobile:

Android - look for our App in Google Play Store!
iOS (iPad, iPhone, iPod Touch) - find our app in the Apple Store!

Question 40

Why do the volume levels keep changing randomly?

Accepted Answer

When you play and record audio in the course, Windows may dim the volume as it detects communication activity. You can change this in your Windows settings.

Windows 7:

In your Start menu, search for the Control Panel and visit the "Sound" settings
In the "Communications" tab, change "When Windows detects communications activity" to "Do nothing".

Windows 8:

In your Start menu, search the Settings category for "Change Sound Card Settings".
In the "Communications" tab, change "When Windows detects communications activity" to "Do nothing".

Windows 10:

Search Windows for “Sound” and choose “Change system sounds”
In the "Communications" tab, change "When Windows detects communications activity" to "Do nothing".

Question 41

What browser should I use?

Accepted Answer

Rocket Record (voice recognition) will work best for Chrome and Safari12+ users, as these are the only browsers that are advanced enough for our voice recognition feature. Please ensure you have the *latest* version of Chrome or Safari installed. (check here for Chrome).

Firefox, Safari 11 and Edge will record audio without pronunciation feedback. All other browsers, including Internet Explorer, can only play the tutor's audio.

Question 42

Why can’t I record my voice?

Accepted Answer

Our general advice is to check your microphone is plugged in correctly and that it is the one in use by your computer. You should be able to check this by going to your audio settings.

If you are using Chrome click here.

If you are using Safari click here.

If you are using Firefox click here.

If you are using Edge click here.

For everything else please contact customer support here.

Question 43

How do the testing and activities work?

Accepted Answer

The desktop version of the members' area has Benchmark tests and Certification tests. You can access these by clicking your avatar at top right of the members' area. These tests will be coming to the app soon!

The Rocket Reinforcement activities are at the bottom of each lesson and can be accessed on both the desktop and the app. These activities work on different aspects of the language (listening, writing, reading and understanding). Each test comes with full instructions, which you can view by clicking on the small question mark symbols.

Question 44

Why do I keep getting bad or inconsistent voice recognition ratings?

Accepted Answer

Rocket Record’s voice recognition matches your voice to a "native" accent. It is important you try to mimic your tutor as closely as possible.

If you have consistently poor ratings, try:

using a headset microphone, as this will give you a better quality of recording and therefore more accurate results.
positioning your microphone differently so that your breathing doesn't interfere with your recording (e.g. near the chin, not too close to the mouth).
checking the lesson on pronunciation in your course. It will have valuable tips about how to sound like a native speaker!

If you can't record at all, then please check this FAQ.

Question 45

How do I slow down the audio playback speed?

Accepted Answer

To adjust the speed of the full audio lessons, look out for the playback speed icon in the bottom left of the audio player. You can keep the default normal speed (1x), speed up the audio (1.25x or 1.5), or slow down the audio (0.5x and 0.75x).

For the rest of the audio in the course, you can adjust the speed globally by visiting your settings in the top right-hand corner of your members area and selecting “Tutor Audio Speed." You have the option of 0.5x speed, 0.75x speed or the regular normal speed.

Question 46

Why is Rocket Record (voice recognition) cutting my recording off early?

Accepted Answer

If Rocket Record (voice recognition) detects a pause when you're speaking, it will stop recording, causing it to "cut off."

Here a few tips to overcome this issue:

Question 47

How do I use Play It?

Accepted Answer

Play It! really gets you thinking on the spot by letting you take part in an actual conversation. You can see the instructions for Play it! by clicking the help icon within the activity itself. You can make the activity more difficult by altering the settings within Play it!.

Question 48

What are hotkeys and how do I use them?

Accepted Answer

Hot keys are keyboard shortcuts that help speed up going through the activities.

In the Rocket Reinforcement activities section, once you start an activity, you can use the following hot keys:

P = Play tutor audio
R = Record yourself
1 = rate as Easy
2 = rate as Good
3 = rate as Hard
Enter = Reveals phrase

These hot keys will also work on the Benchmark and Certification Tests.

With the FlashCards you can use the following hot keys:

Enter = Flip
1 = rate as Easy
2 = rate as Good
3 = rate as Hard

Question 49

Can I increase the font size?

Accepted Answer

If you have trouble reading the course content, most common browsers allow you to zoom in.

To zoom your screen hold down the Control key (or Command on a Mac) on your keyboard and press the + or - button.
To return your screen to normal size, hold down the Control key (or Command on a Mac) and press the number 0.

Alternatively, for Google Chrome users there's a free Screen Reader extension called ChromeVox, which will speak aloud the words on the screen.

You can access ChromeVox here

Question 50

Why won't the file I downloaded open?

Accepted Answer

Anti-virus software, pop-up blockers, and firewalls can prevent a file from being fully downloaded. To resolve this issue, close all other open applications and re-download the file using a different internet browser. We recommend using Chrome or Firefox.

If you are still having problems please email our support team here with more detail and include a screenshot of the problem.

Question 51

Where are the files I downloaded?

Accepted Answer

Files normally download to a default folder (e.g. Downloads) depending on your internet browser settings. Please check your browser settings to find where your files are being saved.

You can also check your recent download history in your internet browser or download manager. If you can't find the file you downloaded, you can try downloading it again and noting where it will download to.

Question 52

I think there is an error in my course materials

Accepted Answer

We always try our best to make sure that our course materials are up-to-date and working properly. If you come across any potential errors, contact us here with the lesson number and phrase.

Question 53

Can I use the course on my iPad, iPhone, smartphone or tablet?

Accepted Answer

Yes! For Apple products click here to go to the app store.

For android products click here to go to the Play Store.

Question 54

Why can’t I see foreign characters/scripts?

Accepted Answer

For the Rocket Chinese, Korean, Japanese, Hindi, and Arabic you will need to make sure that your browser is set to display the non-English scripts. Otherwise these characters will show up as small boxes or symbols.

Mozilla Firefox & Google Chrome browsers normally display these automatically but if you are using Internet Explorer, please go to “Page” in your toolbar and under “Encoding”, make sure that it is set to “Unicode (UTF-8)”.

Question 55

Why can’t I hear any audio in the lesson?

Accepted Answer

Please check that your browser is up to date. If you have an older browser, please check for updates or install Chrome or Firefox to automatically update to the latest versions.

In order to get the best out of your course, we recommend using the latest version of the Chrome or Safari (12+) browsers. True voice recognition is only available for Chrome and Safari (12+) users. Firefox & Edge will record audio without pronunciation feedback. All other browsers can only play the tutor's audio.

If this does not resolve the issue, please contact customer support.

Question 56

Can I download the Interactive Audio lessons?

Accepted Answer

Yes! The audio lessons can be downloaded to your computer or used offline on your smartphone. On a computer, you will need to have Windows Media Player, iTunes or any other MP3 player installed in order to play the audio lessons. Please note that the Rocket Languages courses can only be downloaded for your own personal and private use as per our Terms of Use.

Question 57

How do I download the Interactive Audio lessons?

Accepted Answer

To download any of the Interactive Audio lessons, you can simply click on the download icon which is located on the right-hand side of the audio streaming bar. You can also right click on the icon and select Save Link As.

After you click on the download icon, the download process will start automatically, or, another window may appear asking where you would like to save the file. Navigate to where you would like to save the file on your computer and then click the "Save" button in this window to commence the download.

Please ensure that you take note of what location the files will be saved to so that you can easily locate them again.

Once your download has completed, you will be able to play the lesson using Windows Media Player, iTunes or any other MP3 player you might use.

Question 58

How do I download/print the written text in the lessons?

Accepted Answer

Downloading/printing the lessons will vary slightly depending on the browser you're using.

On Chrome, right-click anywhere in the lesson, or press Ctrl-P (windows)/Command-P (mac) and select Print.

In Firefox, click on the menu in the top right-hand-side of the page (3 horizontal lines) and select Print from the drop-down list.

For Edge; right-click anywhere in the lesson, or press Ctrl-P (windows)/Command-P (mac) and select Print. You can also select “Settings and more” from the top of the page and select Print.

Question 59

Can I get my course on CDs?

Accepted Answer

Unfortunately, we no longer offer the course on CDs. If you need to use the lessons offline, you can download the audio files and print the lessons within your Members Area.

Please note that you will still need to be online to access some features like the Rocket Reinforcement activities, Rocket Record voice recognition, progress tracking and various other learning tools.

Question 60

How do the badges work?

Accepted Answer

When you start your course, you’ll be assigned the “Novice” badge. As you earn points by using the different features in the course, you’ll start moving up in rank. Here’s a list of badges so you know where you are:

0 points: ‘Novice’
500 points: 'Learner'
1,000 points: 'Apprentice'
1,500 points: 'Explorer'
2,000 points: 'Voyager'
2,750 points: 'Artisan'
3,500 points: 'Leader'
5,000 points: 'Specialist'
7,500 points: 'Guru'
10,000 points: ‘Certified’

After 10,000 points you become “Certified” and start earning stars:

12,500 points: ‘Green Star Master’
22,500 points: ‘Blue Star Master’
32,500 points: ‘Red Star Master’
42,500 points: ‘Silver Star Master’
64,000 points: ‘Gold Star Master’
150,000 points: 'Platinum Star Master'
200,000 points: 'Black Star Master'
250,000 points 'Green Star Hero'
300,000 points: 'Blue Star Hero'
350,000 points: 'Red Star Hero'
400,000 points: 'Silver Star Hero'
450,000 points: 'Gold Star Hero'
500,000 points: 'Platinum Star Hero'
over 550,000 points: 'Black Star Hero'

Question 61

How  do I earn points?

Accepted Answer

There are many ways to earn points in your course.

Playing audio using Rocket Record = 1 point per phrase
Recording yourself using Rocket Record = 3 points per phrase
Playing the IAC audio: 5 points per 2 minutes
Playing a Sign Language video from a lesson = 2 points per video
Completing a Rocket Reinforcement activity = 25 points per activity
Completing a Quiz = 20 points per Quiz
Completing Play it! = 25 points per time
Completing a lesson = 100 points per lesson
Rating a FlashCard = 1 point per FlashCard
Attempting the Benchmark test: 50 points per attempt / day
Answering a question or commenting in the Forum = 100 points per answer/comment
Asking a question in the Forum = 100 points per question
Adding a phrase to Saved Vocab = 2 points per phrase
Sending us a members review of your course = 500 points per review

Question 62

Can I hide the romanization/pinyin/kana/rōmaji from my course?

Accepted Answer

Yes! If you click on Settings in your Members' Area, you will see a toggle you can use to show or hide romanization/pinyin/kana/rōmaji.

Question 63

I am using Chrome, why can't I record my voice?

Accepted Answer

Our general advice is to check your microphone is plugged in correctly and that it is the one in use by your computer.

If that doesn't work, then follow these steps:

1. Make sure you have the latest version of Chrome (use these steps to check).

2. Try to record yourself

3. Click on the camera icon that will appear on the right-hand side of the url/address bar

4. On the modal that pops up, click "Continue allowing..." and check that the microphone being used is the correct one

If recording is working but your results are consistently poor, see this help question.

Don’t forget that the app is a great alternative to record your voice! Just search for "Rocket Languages" in the app store (iOS or Android).

Question 64

I am using Safari, why can't I record my voice?

Accepted Answer

Important: Unfortunately, older versions of Safari do not support voice recognition. For working voice recognition you will need to use the Rocket Languages apps, Chrome, or Safari 12+.

Our general advice is to check your microphone is plugged in correctly and that it is the one in use by your computer.

If that doesn't work, then follow these steps:

1. Try to record yourself

2. Your browser will ask you if you want to allow app.rocketlanguages.com to use your microphone. Click "Allow"

3. Click the red microphone in the url/address bar

4. In the drop-down menu, select "Always Allow..."

If recording is working but your results are consistently poor, see this help question.

Don’t forget that the app is a great alternative to record your voice! Just search for "Rocket Languages" in the app store (iOS or Android).

Frequently asked questions

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