Q: Can I download lessons?

Our podcast-style Audio lessons are downloadable on the Rocket Languages app , giving you the flexibility to continue learning even offline! You cannot download your Audio lessons from the desktop version of Rocket Languages. However, if you're looking to download our Language and Culture lessons to your computer, you can right-click and select "Print" and then "Save as PDF." Although we encourage you to use the course in any way that suits your needs, please keep in mind that our voice recognition tool, Rocket Record, requires an internet connection to function.

Q: Does Rocket Japanese align with the JLPT?

We've designed Rocket Japanese to match the levels N5 and N4 of the Japanese Language Proficiency Test (JLPT) so you can easily assess your progress against a globally accepted standard. Level 1 of Rocket Japanese aligns with JLPT level N5, laying the groundwork for a strong foundation in basic Japanese language skills. Levels 2 and 3 combined cover JLPT level N4. They will enable you to comprehend everyday topics, typical expressions, and daily life scenarios significant to Japanese culture. To begin your free trial of Rocket Japanese, click HERE !

Q: Do you have a discount for schools or non-profit organizations?

Of course! We love teaming up with schools and non-profit organizations to provide tailored options for accessing our comprehensive courses that meet the needs of their learners. If this sounds like a good fit for you, click HERE for more information, a free quote , and a demo of our courses by one of our super-friendly support staff. Let's work together to help your students excel in their chosen language!

Question 1

I'm not a beginner - does Rocket have advanced courses?

Accepted Answer

Absolutely! Our comprehensive language courses feature advanced levels of Spanish, French, Russian, German, Italian, Japanese, and Mandarin Chinese. With the three levels—beginner, intermediate, and advanced—plus our conversational Play the Part courses, you’re sure to become an expert in your target language!

But don't take our word for it; we offer a free trial to give you a taste of the broad range of topics you'll master. Give it a try HERE!

Or, if you’re curious about the specific levels we offer for our other languages, you can find the full list HERE.

Question 2

Can I download lessons?

Accepted Answer

Our podcast-style Audio lessons are downloadable on the Rocket Languages app, giving you the flexibility to continue learning even offline!

You cannot download your Audio lessons from the desktop version of Rocket Languages. However, if you're looking to download our Language and Culture lessons to your computer, you can right-click and select "Print" and then "Save as PDF."

Although we encourage you to use the course in any way that suits your needs, please keep in mind that our voice recognition tool, Rocket Record, requires an internet connection to function.

Question 3

What languages can I learn with Rocket?

Accepted Answer

Here at Rocket, we offer a diverse selection of fourteen languages!

If your passion for language lies in Spanish, French, German, Italian, Japanese, Russian, or Mandarin Chinese, we’ve got you covered! We offer levels 1-3 for each of these languages in addition to a Play the Part, our conversational course.

Our language courses also extend to Brazilian Portuguese, Korean, Egyptian Arabic, Hindi, American Sign Language, and English. For each of these, we offer a level 1 course, and for all you Korean language enthusiasts, we also have a Play the Part conversational course, not to mention our Inglés course, which is our English course for native Spanish speakers.

Excited to get started? Click HERE for the complete list of available languages and levels!

Question 4

How much does each level cost?

Accepted Answer

Great question! At Rocket, we take pride in offering the most comprehensive and highest-quality language courses available. However, we understand that cost is a big consideration when learning a language, so we’ve endeavored to make our pricing as flexible as possible.

We offer the purchase of each level individually or as a package for all three levels; for more details, click HERE.

Alternatively, if you would prefer to spread the cost over six months, you can learn about our convenient six-month payment plan HERE.

Our customer support team is always here to help, so if you would like to discuss the best pricing option for you to get started with your language learning, feel free to contact them HERE!

Question 5

What is in a typical Rocket Languages course?

Accepted Answer

At Rocket, we want your language learning to be well-rounded and in-depth, so we have created three key lesson types in our courses to meet these aims.

First, our Audio lessons, delivered in podcast style, focus on listening and speaking. In these lessons, you’ll have the opportunity to practice taking part in a conversation in your target language through our Role Playing activity, getting you ready to do just that in real life!

Next, our Language and Culture lessons are where your grammar skills will start to take off. You’ll be introduced to each new topic at length and have plenty of chances to practice each language feature with our reinforcement activities. To us, however, language is not only grammar; it’s also culture. So, we incorporate a read-through section in each Language and Culture lesson to explore literature, music, gastronomy, or other cultural aspects of the language you’re learning.

Our Survival Kit lessons are there to expand your vocabulary around crucial everyday topics. This is where you’ll pick up critical word recognition skills, which will see you conversing successfully in any situation!

For script languages like Japanese and Mandarin Chinese, we also include Writing lessons to help you master the unique strokes of each character.

Just a quick heads-up! Rocket Sign Language and Rocket English have a unique format to the rest of the courses; however, they're equally comprehensive and will get you communicating in no time.

Do you still have questions about what you will find in each course? Book a discovery call to chat with one of our friendly support staff HERE.

Question 6

Does Rocket Japanese align with the JLPT?

Accepted Answer

We've designed Rocket Japanese to match the levels N5 and N4 of the Japanese Language Proficiency Test (JLPT) so you can easily assess your progress against a globally accepted standard.

Level 1 of Rocket Japanese aligns with JLPT level N5, laying the groundwork for a strong foundation in basic Japanese language skills.

Levels 2 and 3 combined cover JLPT level N4. They will enable you to comprehend everyday topics, typical expressions, and daily life scenarios significant to Japanese culture.

To begin your free trial of Rocket Japanese, click HERE!

Question 7

Can I try a course before buying it?

Accepted Answer

Of course! At Rocket, we know that choosing the right language-learning resource is critical to success, so we offer you the chance to try out all levels of our courses—no strings attached! You can sign up for your free trial HERE.

We’re confident you’ll get a lot out of our courses, which is why we offer a 60-day* money-back guarantee. If you decide to make a purchase and later change your mind, no problem at all! Simply contact us HERE, and we'll grant you a full refund—no questions asked!

* Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.

Question 8

How long does my membership last?

Accepted Answer

When you join our community of language learners, you're not just getting a membership; you're securing lifetime access to your course!

We understand that language learning isn't always a linear journey. So, whether you purchase with a payment plan* or make a one-time purchase, our courses are designed to be your ongoing language-learning resource. With lifetime access, you can come back anytime to pick up where you left off or recap covered content.

For more information, feel free to check out our Terms of Use!

*Once you complete all six payments for your payment plan, you will have full lifetime access to the course you purchased with the plan.

Question 9

Do you have a family discount?

Accepted Answer

Yes! At Rocket, we believe that language learning is about community. So, we want to make it as easy as possible for you to learn alongside your loved ones.

For all the details on the family plan and discount, simply head over HERE, and if you’d like to talk through the different options we offer with our friendly support team, click HERE!

Question 10

Do you have a discount for schools or non-profit organizations?

Accepted Answer

Of course! We love teaming up with schools and non-profit organizations to provide tailored options for accessing our comprehensive courses that meet the needs of their learners.

If this sounds like a good fit for you, click HERE for more information, a free quote, and a demo of our courses by one of our super-friendly support staff. Let's work together to help your students excel in their chosen language!

Question 11

Do you have a discount for businesses?

Accepted Answer

Certainly! We have collaborated with numerous businesses, enabling their employees to expand their expertise internationally or better serve their client base through language.

Click HERE to learn how Rocket can fulfill your specific needs, receive a personalized quote, and get a course demo from one of our passionate team members. We’re excited to work with you!

Question 12

How do I access my account?

Accepted Answer

You can access your account and get started with your language learning via our login page; click HERE to go straight there!

Once you land on the login page, just enter your email address and password.

Forgotten your password? No problem at all! Just click HERE to reset it and get back on track.

If you encounter any other issues, don't worry! Our team is here to assist you every step of the way. Simply contact us HERE with your order receipt number and/or the email address you used when ordering or signing up for a free trial. We'll have you back on track in no time!

Question 13

I bought a course a long time ago - do I still have access?

Accepted Answer

Yes, with a lifetime purchase, you have permanent access to the course you purchased. So, even if you’ve taken a break, you can always log in HERE and pick up right where you left off!

Alternatively, if you have forgotten your account password, simply click HERE to reset it and log back into your account.

If you no longer have access to the email address you used to sign up, no problem at all! Just reach out to our support team HERE and let them know the original email address you used, along with your receipt number, if you have it. They’ll happily update your account details so you can log in and continue with your course!

Question 14

I’ve purchased a course - how do I get access?

Accepted Answer

No problem! When you purchased the course, a personalized account was automatically created for you using the email address you used at checkout.

If you haven’t yet created a password, please use the Forgotten Password option HERE to get set up.

If you’ve still got questions, just reach out to our friendly support team HERE. We're here to help so you can start your language-learning journey!

Question 15

How do I view my account details and sales history?

Accepted Answer

To access your account details and sales history, just follow these three steps:

1. Click HERE to log in to your account as usual.

2. Once you're logged in, head to the top right-hand corner and click on your avatar.

3. From the drop-down menu, hit "Profile."

Under the “Profile” tab, you can update your account details, such as your email address and password. Plus, you can explore your sales history, including all your past orders and transactions.

The same applies to the Rocket Languages app, except that you'll find your transaction history under the settings tab indicated by the cog instead of your “Profile.”

Our team is always here to support you! If you have any questions about your transaction history, click HERE to contact them.

Question 16

Why can't I access my account?

Accepted Answer

If you're having trouble accessing your account, no problem at all! First, double-check that your email address and password are all in order. If you're using our iOS or Android apps, you can log in using the same email address and password as you do on our website.

Next, reset your password by clicking HERE. This should help iron out any issues that might be keeping you from logging in.

If you are still having trouble or can log in but don’t see the courses you’ve purchased when you do, reach out to our support team HERE. They'll be more than happy to help you reset your login details and track down any missing courses using your receipt number.

Question 17

How do I delete my account?

Accepted Answer

Before getting started, please remember that deleting your account will not automatically refund any purchases you have made. If you would like a refund, our friendly support team can help you out HERE.

Otherwise, here's how you can delete your account:

1. Log in to your account HERE.

2. Click on your profile picture at the top right and select “Profile.”

3. Scroll down to the bottom of the page to find the “Danger zone.”

4. Hit the “Delete” button.

5. You’ll see a box pop up; go ahead and type in your current password.

6. Click the “DELETE” button to confirm.

7. Once done, you'll be redirected back to the login page, meaning your account has been successfully deleted!

If you're using the Rocket Languages app, you can follow the same steps to delete your account. However, just a heads-up—you'll find the “Delete Account” section under the “Settings” tab, not your “Profile” tab. If you would like a hand with this process, click HERE to contact our support team.

Question 18

How do I purchase a course?

Accepted Answer

The first and most important decision is to pick which language you are interested in learning. We have 14 different languages for you to choose from, with different levels based on your ability. If you want to see the full list of languages we offer, just click HERE.

Once you've decided on your target language, you can follow these instructions to purchase the course that's right for you:

1. First, head to our pricing page. You can get there by clicking HERE.

2. Choose the language that you're passionate about learning.

3. Select the package that best fits your needs. You can buy all three levels together or individually and choose either a one-time purchase or a payment plan.

4. Once you have made a decision, click the "Buy It Now" button!

5. You will be redirected to our payment page, where you can input your billing information and click "Pay."

6. After placing your order, you will be prompted to create a password if you don’t already have one. Keep an eye out for your receipt in your email.

If you encounter a payment issue, such as your country of residence not being listed as an option, don't worry! Simply contact our friendly customer support team HERE, and we'll send you an easy alternative payment link so you can purchase the course without delay.

If you missed your login details, that’s totally fine; just use the Forgotten Password option HERE to get set up. Or, you can contact our support team HERE and let them know what email address you used to make the payment. They’ll be able to reset your password right away so you can access your account and begin your language learning!

Question 19

Why isn’t the payment page working?

Accepted Answer

We're sorry to hear that you're having trouble. The most likely cause is that our payment page has gone temporarily offline, but don't worry; it should be back up and running in about 15 minutes.

However, if you still can’t place an order after 30 minutes, don't worry; we've got your back! Shoot us an email right HERE, and we'll provide you with an alternative payment link so you can get started with your course.

Also, if you have a coupon code, no need to worry—we'll make sure it's honored. Just give our friendly customer team the details, and they'll take care of everything!

Question 20

Did my payment go through?

Accepted Answer

If your order went through successfully, you should have received a friendly welcome email from our team and a receipt in your inbox confirming your purchase. Plus, you should have been prompted to set up an account password, if you don’t already have one, so you can access your course and get started with your learning!

No receipt or email in sight? Give your spam and junk email folders a quick check to make sure your receipt and welcome email are not waiting for you there.

If there is still no sign of an email, don’t worry; just reach out to our friendly support team HERE and let them know the email address you used for the purchase. They'll be able to check your account and confirm if the purchase was successful.

Question 21

Did I pay for the course twice?

Accepted Answer

If you accidentally clicked the order button twice, no problem! You will have received multiple receipt emails, and the product description will be the same on both receipts.

If this happens to you, just click HERE, and our friendly support team will take care of it! They can double-check the purchases you made and process a refund for any accidental payments.

However, if you have taken advantage of our discounted one-time offers, you may have received two emails with different receipt numbers. Simply check the product description to determine if the receipt is for another level or if it's just a case of mistakenly ordering two copies of the same package.

Question 22

Can I give a Rocket Languages course as a gift?

Accepted Answer

Certainly, gifting someone the ability to learn a new language is a wonderful idea! You can order a gift voucher right HERE!

Once your purchase is complete, we'll send you the gift voucher via email. You can then easily forward it to the recipient or print it out if you'd like to give it to them in person.

If you intended to purchase a gift voucher, but the course has been added to the account you set up for yourself, no problem! Get in touch with our support team HERE, and they'll happily help you convert your purchased course into a gift voucher that you can give to the person you had in mind.

Question 23

Where can I redeem my gift voucher?

Accepted Answer

To redeem your gift voucher, simply head over HERE. Follow the prompts to set up your account and get started with your language learning!

If you encounter any trouble along the way, get in touch with our support team HERE!

Question 24

Can I pay from outside the United States?

Accepted Answer

Yes, absolutely; we have an extensive user base worldwide, so you’re in good company!

If you don’t see your country listed as an option when making a payment, or if the country of your credit card differs from where you're placing the order, don’t worry! Just let us know HERE, and our support team will send you an alternative payment link so you can start learning!

Question 25

Are my credit card details secure?

Accepted Answer

Yes! We take your privacy seriously, which is why we use two widely trusted payment processors, Stripe and Clickbank.

To ensure an extra layer of protection, we also require the CVV2 or CVC2 validation code for payments made with Visa and MasterCard credit cards. You'll find this 3-digit code printed on the back of most cards, to the right of the card number. For American Express cards, it's a 4-digit code on the front, to the right of the card number.

If your card has no validation code, no problem! Simply enter "none" in the space provided on the payment page. We've got you covered!

Question 26

Why did my credit card decline?

Accepted Answer

Our payment processor is equipped with smart security features. If the country of origin of your credit card differs from the country where you're placing the order, the transaction might get denied as a security measure. We understand this might be a bit of a hassle, but your safety is really important to us!

If this happens to you, reach out HERE. Our friendly support team can help you out with an alternative payment link or create a PayPal invoice so you can access your course as soon as possible.

Question 27

I don’t have a credit card. How do I buy the course?

Accepted Answer

If paying by credit card isn't the right fit for you, don't worry—we offer alternative payment methods to ensure that everyone can embark on their language journey with us.

Just head over to our payment options page right HERE to explore the variety of choices available!

Question 28

Can I pay in my local currency?

Accepted Answer

While we'd love to accommodate all currencies, we only sell our courses in US dollars.

If this is causing you difficulties when purchasing the course, get in touch with our friendly support team HERE. They’d be happy to chat about other payment options that might work better for you.

Question 29

How do I get a refund?

Accepted Answer

If you're not completely satisfied with your Rocket Languages course for any reason, don't worry! You can request a full refund within 60 days* of purchase, no questions asked.

To initiate the refund process, simply contact us right HERE. Our friendly support team will be more than happy to assist you and get your refund processed as soon as possible.

Please remember that if you purchased a course with a payment plan, we only allow cancellation of future payments. This means you will not be refunded for payments already made. This policy is in place to prevent abuse of the payment plan, as full access is given from the first payment.

*Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.

Question 30

Can I buy each level (beginner, intermediate, advanced) individually?

Accepted Answer

Absolutely! We offer three levels each for Rocket Spanish, French, German, Italian, Japanese, Russian, and Mandarin Chinese, all of which can be purchased separately to best suit your learning level!

To find the purchase page for individual levels, just follow these steps:

1. Visit our pricing page HERE.

2. Choose your target language.

3. Scroll down to the "Common Ordering Questions" section and look for the question "Can I buy the individual levels?"

4. Click on the question to see the options to purchase level 2 or level 3 for your chosen language. Happy learning!

If you’ve already mastered the basics and our Play the Part conversational course better suits your needs, you can also purchase this course individually by following the same instructions.

Question 31

Do you have any free language lessons?

Accepted Answer

Absolutely! You can sign up for a free trial HERE, which will give you a taste of the style of language lessons and the comprehensive content offered by each of our courses.

You can also visit our free language learning resources HERE if you have specific questions about a language you are learning and would like more information!

Question 32

How do I access my free trial?

Accepted Answer

If you haven't done so already, you can start your free trial by creating an account HERE. Once your account is set up, you can access it via the login page HERE. Just sign in using the details you provided when creating your account.

Forgot your password? No worries! Simply click on the "Forgot password?" link, and you'll be guided through a quick and easy password reset process. We've got your back!

If you experience any issues logging in, please reach out to our support team HERE. Let them know the email address you used to create your account, and they’ll handle the rest so you can jump into your learning!

Question 33

What content will my free trial give me access to?

Accepted Answer

Great question! During your free trial, you'll get to explore our Intro Module, which offers a taste of the various lesson types in our course. You'll also have access to some extra Audio lessons and Language and Culture lessons so you can really get a feel for the course!

If you would like to try out our level 2, level 3, or our Play the Part advanced conversational course, simply go to the corresponding level on your dashboard. With the free trial, you'll be able to access the first Audio lesson and Language and Culture lesson for each level to help you decide if it's the right difficulty for your current abilities.

Question 34

What are the Rocket Fuel emails?

Accepted Answer

Every week, you will receive a Rocket Fuel email from us. These emails will show your weekly progress, add up the points you've earned, and give you a summary to help you see what's next in your language learning and set new goals for the following week.

This motivational tool aims to remind you of all the great things you've achieved without bombarding you with notifications. Plus, you'll find our carefully chosen "phrase of the week," which offers an interesting addition to your target language vocabulary.

That said, we understand that life can get busy, and we want to ensure that these emails align with your preferences. If you ever decide to unsubscribe, don't worry; it will not impact your membership or access to our comprehensive language courses.

Question 35

How do I unsubscribe?

Accepted Answer

We understand that preferences can change, and we want to make sure you have full control over your language-learning experience.

To say goodbye to our emails, simply scroll down to the bottom of any Rocket Fuel or promotional email you receive from us. Look for the "Click here to manage your subscriptions" or "Unsubscribe from these emails" link. Just give it a click, and you're unsubscribed!

Question 36

What is your privacy policy when it comes to my email address?

Accepted Answer

We value your privacy and want you to feel secure using our platform. Please be assured your account details, including your email address, are safe with us and will never be shared under any circumstances.

For more information about our commitment to your privacy, please click HERE to view our complete Privacy Policy.

Question 37

Why do I get an error message when trying to record myself on the app?

Accepted Answer

Addressing the error message you're getting depends on the operating system your phone is running. Take a look below for the next steps to fix the error message on your device:

Android users:

If you're using an Android device and encounter an error message while trying to record, check if you have the Google app installed. This app is essential for recording your voice. If it's not installed, go to your app store and download it.

Next, don't forget to enable your microphone. When you try to record, your device might ask for microphone access permission. Just tap "Allow," and you're all set to record!

If you're still having trouble, double-check your phone's permission settings. Go to the settings menu, find "App Permissions," and make sure both Rocket Languages and Google have permission to use your microphone. Once they have permission, the recording feature should work smoothly.

Apple users:

If you're using an Apple device and you encounter an error message that's stopping you from recording, don't worry! Just follow these simple steps: Go to your device "Settings," then scroll down to the Rocket Languages app and tap to open it. Make sure that Rocket has permission to access your "Microphone" and "Speech Recognition." Once you've done that, you should be good to go and able to record your voice freely the next time you use the app!

If the tips above haven’t resolved the recording issue, please try restarting your device and then reach out to our support team HERE for further assistance.

Question 38

Do you have an iPhone or iPad app?

Accepted Answer

Absolutely! Head HERE to visit the App Store, where you’ll find the Rocket Languages app ready to download onto your Apple device.

If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your progress will sync automatically so you can continue your learning wherever you are!

Note that any purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.

Question 39

Do you have an Android app?

Accepted Answer

Of course! Head HERE to visit the Google Play Store, where you’ll find the Rocket Languages app ready to download onto your Android device.

If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your progress will sync automatically so you can continue learning wherever you are!

Question 40

Are all the features available on the app?

Accepted Answer

You can access most of the comprehensive activities and features that support you to achieve your language learning goals on the app.

However, not all features, including those in the Tools section and the voice playback feature for listening to your own pronunciation, are available there.

That said, your progress will sync across the web browser and app versions of Rocket Languages, so you can switch between the two based on your schedule and preferences for language learning.

Question 41

Why can't I log into the app?

Accepted Answer

Having trouble logging in? Don't worry! First, double-check your login details to ensure you're using the correct email and password.

If you can’t remember the password you set, just hit the "Forgot password?" link, and we'll guide you through the process of resetting it.

As a next step, if that doesn’t work, try uninstalling the app and then reinstalling it. If you're still facing issues, please don't hesitate to reach out to our friendly support team HERE!

Question 42

What are the computer system requirements?

Accepted Answer

Great question! We support the current and previous major releases of Chrome, Firefox, Edge, Internet Explorer, and Safari for desktop computers on an ongoing basis.

For the best experience with your course, we recommend using the latest version of the Chrome browser. This will give you voice recognition playback capabilities, meaning that you will not only get a pronunciation rating but will also be able to play back your recording and see exactly where you went wrong. If you're using Safari 12 or later, you can also take advantage of the voice recognition feature, Rocket Record.

If you're using Firefox, Edge, or Safari 11, you can still record audio, but you may not get pronunciation feedback and if you're using a different browser, no problem—you'll still be able to play the tutor's audio and access all our comprehensive lessons!

Question 43

Can I use the course on my iPad, iPhone, smartphone, or tablet?

Accepted Answer

Absolutely! Apple users can easily access our comprehensive language courses via our app on the app store by clicking HERE.

Android users: click right HERE to make your way to the Play Store, and download our app to make a start on your courses.

Question 44

I am using an Amazon tablet; why can’t I record my voice?

Accepted Answer

We completely understand that you're keen to use Rocket Languages to record your voice on your Amazon tablet. However, while you can still access many other features, we're sorry to say that our voice recognition feature, Rocket Record, is not currently available on these devices.

But don't worry! You can log in to your Rocket Languages account from multiple devices, and any progress you make will be synced across all of them.

Question 45

Which browser should I use?

Accepted Answer

We recommend using either Chrome or Safari 12+. These browsers are fully equipped to handle our voice recognition feature, Rocket Record!

If you're using Firefox, Safari 11, or Edge, you can still record audio but won't receive pronunciation feedback. Those using Internet Explorer or any other browser will still be able to listen to our lessons, but the recording feature will be unavailable. Don't worry, though! Our courses are filled with interactive and engaging content to help you master that new language!

Question 46

I am using Chrome; why can’t I record my voice?

Accepted Answer

Before we get started, make sure your microphone is all set up as it should be. Double-check to ensure it's plugged in correctly and selected as the default input device on your computer.

If that doesn’t address the issue, here are some quick troubleshooting steps:

1️. Update Chrome to the latest version. You can do this by heading to the three-dot menu in the top-right corner, clicking "Help," and selecting "About Google Chrome."

2️. Once you're updated, try recording yourself again. If you still encounter issues, click on the camera icon that pops up on the right side of the URL/address bar.

3️. In the modal that appears, click "Continue allowing..." to grant permission for microphone access. And here's the important part: double-check that Chrome is using the correct microphone. We want to make sure it's picking up your voice loud and clear!

If you're still having trouble, our support team is here to help. Click HERE to reach out to us with any concerns, and we'll be more than happy to assist you in getting the voice recognition feature, Rocket Record, back in action. In the meantime, click HERE to access some more information about possible recording and voice recognition issues.

Question 47

I am using Safari; why can’t I record my voice?

Accepted Answer

To record your voice using Rocket in the Safari browser, make sure to grant the correct permissions for the voice recognition feature, Rocket Record. Here's how:

1️. First things first, make sure your microphone is correctly plugged in and selected as the default input on your computer.

2️. Click that red microphone icon in the URL/address bar, and your browser will ask if you want to allow app.rocketlanguages.com to access your microphone. Just click "Allow," and you're good to go!

3️. In the drop-down menu, go ahead and select "Always Allow..." for future recording sessions. That way, you won't have to deal with any pop-ups again.

Just a quick heads up: older versions of Safari may not fully support voice recognition. So, if you are on an older version or are experiencing any other kind of trouble, our team is here to lend a helping hand. Click HERE to reach out to us anytime, and we'll gladly assist you in getting your voice recognition up and running. In the meantime, click HERE for more information about recording issues.

Question 48

I am using Firefox; why can’t I record my voice?

Accepted Answer

We understand that you would like to record your voice using Firefox. While it is possible to record yourself on this browser, we want to be upfront and let you know that voice recognition may not be fully supported here. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature, Rocket Record:

1️. Rocket Languages App: Our app is a great alternative to make the most of the voice recognition feature. You can find it on iOS or Android, so you've got all the flexibility to learn on the go!

2️. Chrome or Safari 12+: These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and playback your own recording so you can see where you went wrong.

If your browser preference is to use Firefox, here’s how to ensure the voice recognition is functioning as it should be:

1️. First things first, double-check that your microphone is correctly plugged in and set as the default input on your computer.

2️. Click the microphone icon, and you'll see a drop-down menu where you can select the correct microphone for recording.

3️. Click "Share selected device" and "Always share" to make sure Firefox remembers your microphone preference for future recording sessions.

Our support team is here for you every step of the way, so if you run into any roadblocks, click HERE to reach out, and we'll be more than happy to assist you.

Question 49

I am using Edge; why can’t I record my voice?

Accepted Answer

We understand that you would like to record your voice using Edge. While it is possible to record yourself on this browser, we want to be upfront and let you know that voice recognition may not be fully supported here. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature, Rocket Record:

1️. Rocket Languages App: Our app is a great alternative to make the most of the voice recognition feature. You can find it on iOS or Android, so you've got all the flexibility to learn on the go!

2️. Chrome or Safari 12+: These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and playback your own recording so you can see where you went wrong.

If your browser preference is to use Edge, here’s how to ensure the voice recognition is functioning as it should be:

1️. First things first, let's check that your microphone is correctly plugged in and set as the default input on your computer.

2️. Right-click the microphone icon in your taskbar. Then, select "Recording Devices" to access your microphone settings.

3️. In the "Recording devices" window, make sure to select your preferred microphone and set it as the default. This ensures that Edge recognizes and uses the correct microphone for recording.

Remember, our team is here to support you, so if you encounter any challenges or have questions, don't hesitate to click HERE to reach out.

Question 50

Why can't I use the Role Playing activity?

Accepted Answer

If you're having trouble using the Role Playing activity, don't worry. This is most likely happening because the browser you are using to access Rocket doesn't fully support it.

All you need to do is switch to a fully supported browser. Both Google Chrome and Safari will provide you with full capabilities for the Role Playing feature.

If you are not comfortable switching your browser, try these other options:

Use the Role Playing activity without the videos. To do this, click on the settings cog at the top right corner of the Role Playing activity and ensure that “Audio only mode” is selected.

Download the Rocket Languages app on your mobile device and use the Role Playing activity there. The iOS app can be downloaded HERE, and the Android one can be downloaded HERE.

Question 51

How do I use the Role Playing activity?

Accepted Answer

Our Role Playing activity is designed to immerse you in real-life conversations. It will put your knowledge to the test and give you a chance to practice your language skills.

To use the Role Playing activities, just follow these steps:

1. Locate the Role Playing activity in the lesson. You can usually find them below the audio section in the Audio lessons or by clicking on “Role Playing” in the left-hand side navigation bar (desktop only).

2. Click on "Play Conversation" to watch the conversation and get familiar with it.

3. Choose the character you'd like to play as and click on their avatar.

4. You'll be counted in and prompted to speak when it's your turn in the conversation.

5. Once you're done, you'll receive a voice recognition rating to see how well you did. Have fun!

If you have any issues with the Role Playing activity, you can reach out to our friendly support team HERE.

Question 52

Why can’t I record my voice?

Accepted Answer

First, double-check that your microphone is correctly plugged in and ready to go! It should be the one your computer is using for recording. If everything looks good, click on the browser you're using to access Rocket from the list below, and it will take you to the specific voice recognition instructions for that browser:

If your browser is not on the list, no problem at all! Our friendly customer support team is ready to help. Just click HERE to send them a message!

Question 53

How do the testing and activities work?

Accepted Answer

One of the key difficulties of language learning is how to remember the content you’ve covered so you can draw on it when you’re using your target language.

With this in mind, we offer varied types of tests that you will find in two key sections in our courses.

The first is the reinforcement activities you will find at the bottom of each lesson. These activities allow you to recap all the content covered by the lesson in different ways through reading, writing, listening, and speaking. Each test comes with handy instructions, accessible with a click on the small "i" (info) symbols.

In addition to these activities, you’ll find a number of testing activities in our Tools section that will allow you to assess your progress in a broader sense. Once you click on the Tools tab, you’ll find these under the labels “Rocket Certification” and “Benchmark.” They’ll be useful tools, allowing you to check your improvement as you progress! Note that the Tools section of the course is not available in the app.

Question 54

Why do I keep getting bad or inconsistent voice recognition ratings?

Accepted Answer

While you should expect to make pronunciation mistakes in the beginning, there could be something wrong with the voice recognition software if you’re constantly marked wrong. If this is the case, here are a few first steps you can take to ensure it is as accurate as possible:

Use a good headset, as this increases the chances of picking up your voice accurately.
Alter the position of your microphone; place it near your chin and not too close to your mouth. That way, your pronunciation won't be interrupted by your breathing.
Record yourself in a quiet environment.
Make sure your browser is meeting the voice recognition requirements by clicking HERE.
Check that you have a fast and stable internet connection.

If you’re still having trouble, our support team can help you out; just contact them HERE.

Question 55

How do I slow down the audio playback speed?

Accepted Answer

You can control the playback speed for the full audio lessons by using the playback speed icon (1x) located on the right-hand side of the audio player. You have the option to choose your preferred speed, whether it's the default normal speed (1x), a slightly faster pace (1.25x or 1.5x), or even a more relaxed tempo (0.5x and 0.75x). Feel free to adjust the speed to your liking to make learning easier!

For the remaining audio in the course, go to your settings, which can be found in the top right-hand corner of your members' area. There, you'll see the "Tutor Audio Speed" option. To accommodate your language-learning preferences, you can select to listen to the audio at a slower speed of 0.5x or 0.75x or stick to the normal speed.

Question 56

Why is Rocket Record (voice recognition) cutting my recording off early?

Accepted Answer

If you're finding that you're getting cut off before you can finish your sentence while using the voice recognition feature, Rocket Record, here are a few steps you can take to help fix the issue:

1. Keep your speech consistent: Try to maintain a smooth flow while speaking, without prolonged pauses between words.

2. Practice makes perfect: Before hitting that record button, take a moment to practice the phrase a few times. Familiarize yourself with the words and their pronunciation so you’re not caught off guard.

3. Check your microphone: Ensure you've selected the right microphone for recording and if you can use a headset, as it provides better audio quality and improves the accuracy of the voice recognition process!

If you still find yourself running into issues, reach out to our friendly support team HERE.

Question 57

What are hotkeys, and how do I use them?

Accepted Answer

Hotkeys are convenient keyboard shortcuts that simplify navigation. They are a key part of the reinforcement activities you’ll come across; here are the hotkeys you can use there and what they do:

Hotkeys to use in the Flashcards:

Enter: Flip the card and reveal the answer.

1: Rate as “Easy. " Use this for all those words you immediately remember and don’t need to continue studying for now.

2: Rate as “Hard.” Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.

Hotkeys to use in the other reinforcement activities:

P: Play tutor audio. Use this to hear the tutor's audio.

R: Record yourself. Use this as a shortcut to start recording yourself.

1: Rate as “Easy. " Use this for all those words you immediately remember and don’t need to continue studying for now.

2: Rate as “Hard.” Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.

Enter: Unveil the phrase and check your answer.

Don't forget that these hotkeys work in the Module Certification Tests and the Benchmark test, too (available on desktop only), so feel free to use them as you move through these activities!

Question 58

Can I increase the font size?

Accepted Answer

To boost the font size on your course content, you can zoom in on your screen using these steps:

1. On most common browsers, such as Chrome, Firefox, Edge, and Safari, hold down the Control key (or Command on a Mac) on your keyboard and press the + (plus) button to zoom in.

2. To zoom out, just hold down the Control key (or Command on a Mac) and press the - (minus) button.

3. To return to the original size, hold down the Control key (or Command on a Mac) and press the number 0.

Alternatively, Chrome users can click HERE to utilize the ChromeVox extension. It's a free screen reader that speaks the words on your screen aloud if this better suits your learning needs!

Question 59

What is the Play the Part course?

Accepted Answer

At Rocket, we are all about giving learners an opportunity to practice speaking their target language in a relaxed and enjoyable environment. Our Play the Part courses capture this, with lessons that offer solely Role Playing activities and cultural background so you can get a feel for how the language is actually spoken.

These courses are perfect for those who have some experience with their target language, and you can even try them out for free during our trial.

Spanish, French, Italian, Japanese, German, Chinese, and Korean are the courses currently offering Play the Part.

Question 60

I think there is an error in my course materials

Accepted Answer

If you come across anything that seems amiss, please don't hesitate to reach out to us right away! Your feedback is important to us, and we want to resolve any issues as soon as possible. Just reach out to us HERE with the lesson number and the specific phrase that needs attention. This will allow our team to investigate promptly and make any needed corrections.

Question 61

Why can’t I see foreign characters/scripts?

Accepted Answer

Although most browsers should automatically display non-Latin scripts correctly, there are occasional exceptions, particularly with Internet Explorer. If you encounter this issue, you may see small boxes or strange symbols instead of characters in our Rocket Chinese, Korean, Japanese, Hindi, or Arabic courses. Here's what to do:

1. Head to the "Page" option in your toolbar.

2. Under "Encoding," make sure it's set to the formula: "Unicode (UTF-8)."

If you ever encounter any other questions or need further assistance with this issue, click HERE to contact our friendly support team.

Question 62

How do I download the Audio lessons on the app?

Accepted Answer

To download your Audio lessons on the Rocket Languages app and continue your language learning offline, just follow these instructions:

1. Head to the in-app playlist. This is indicated by the music note icon second from the left on the toolbar at the bottom of your app's homepage.

2. Select the download button on the right of any of the Audio lessons you would like to download. Once you click this button, the download process will begin automatically.

3. Toggle to the “My Downloads” section of the playlist. This playlist section is accessible whether you're connected to the internet or offline, allowing you to continue your language-learning journey on the go.

Please remember that our course content is available for download solely for your personal and private use so you can learn at your own pace. Click HERE to access our Terms of Use for more information.

Question 63

How do I download/print the written text in the lessons?

Accepted Answer

How to download the written text in a lesson depends on the browser you’re using; here’s what to do:

If you're using Chrome, right-click anywhere in the lesson, or hit Ctrl-P (Windows) / Command-P (Mac) and choose "Print" from the menu that pops up. Then you will be given the option to Save as a PDF, or print the page.
For our Firefox users, click on the menu in the top right-hand corner of the page (look for those three horizontal lines) and select "Print" from the drop-down list.
If you’re on Edge, you have a couple of options: you can right-click anywhere in the lesson and select "Print," or use the shortcut Ctrl-P (Windows) / Command-P (Mac) to access the print menu. Alternatively, you can click "Settings and More" from the top of the page and choose "Print."

Question 64

How do the badges work?

Accepted Answer

As you progress through our comprehensive course, you will earn points. Accumulated points will unlock badges, starting with "Novice."

Here’s a list of badges so you know where you are:

0 points: "Novice"

500 points: "Learner"

1,000 points: "Apprentice"

1,500 points: "Explorer"

2,000 points: "Voyager"

2,750 points: "Artisan"

3,500 points: "Leader"

5,000 points: "Specialist"

7,500 points: "Guru"

10,000 points: "Certified"

After achieving the "Certified" rank, you'll begin earning stars; you'll get a new one with every 10,000 points gained:

12,500 points: "Green Star Master"

22,500 points: "Blue Star Master"

32,500 points: "Red Star Master"

42,500 points: "Silver Star Master"

64,000 points: "Gold Star Master"

150,000 points: "Platinum Star Master"

200,000 points: "Black Star Master"

250,000 points "Green Star Hero"

300,000 points: "Blue Star Hero"

350,000 points: "Red Star Hero"

400,000 points: "Silver Star Hero"

450,000 points: "Gold Star Hero"

500,000 points: "Platinum Star Hero"

And for those dedicated learners who achieve over 550,000 points, the title awaits: "Black Star Hero." We can’t wait to see where your language learning takes you!

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