Q: What languages can I learn with Rocket Languages?

You're in for a treat! At Rocket Languages, we've got an impressive line-up of fourteen languages for you to dive into headfirst! Whether you're passionate about Spanish's fiery rhythms, craving the elegance of French, seeking the precision of German, longing for the romance of Italian, embracing the depth of Japanese, or venturing into the beauty of Mandarin Chinese, we've got you covered! And that's just the beginning! With our most comprehensive and highest quality language courses, you can also explore the wonders of Russian, Portuguese, Korean, Arabic, Hindi, American Sign Language, and more! Feeling the excitement? Don't wait another second! Click HERE for the full list of available languages and levels!

Q: Does Rocket Japanese align with the JLPT?

You betcha! We've tailored Rocket Japanese to align with the Japanese-Language Proficiency Test (JLPT) levels N5 and N4. So, get ready to dive into the world of Japanese with confidence and finesse! Level 1 of Rocket Japanese perfectly aligns with JLPT level N5, paving the way for your solid foundation in basic Japanese language skills. But we don't stop there! Levels 2 and 3 together conquer the mighty JLPT level N4. You'll be amazed by how much ground we cover, empowering you to understand everyday topics, typical expressions, and daily life scenarios like a true language champ! Sure, the JLPT describes N4 and N5 as "basic" Japanese, but don't underestimate their power! They encompass an impressive array of vocabulary and grammatical structures that'll make you a versatile communicator in no time!

Q: Can I try the course before buying it?

Of course, you got it! At Rocket Languages, we believe in giving you the chance to experience the magic before making any commitments. You can dive right in with our free trial! No strings attached! Take a test drive of our immersive language courses right from our home page and get a feel for the excitement that awaits you. And hey, we've got your back even after you've made your choice. Your satisfaction is our top priority, so we offer a 60-day money-back guarantee! If you decide to take the plunge and later change your mind, no worries at all! Simply contact us HERE , and we'll grant you a full refund – no questions asked! Your happiness is what matters most to us!

Question 1

I'm not a beginner - does Rocket Languages have advanced courses?

Accepted Answer

You betcha! We're all about challenging you to reach new heights in language mastery!

Our comprehensive language courses offer advanced levels for Spanish, French, Russian, German, Italian, Japanese, and Mandarin Chinese. Three glorious levels to tackle - beginner, intermediate, and advanced, ensuring you become an absolute language rockstar!

Don't just take our word for it, though. We've got your back with a free trial, giving you a sneak peek at the awesome topics you'll conquer. Go ahead and check it out!

Curious about the specific levels for each language? We've got you covered. Head over HERE for the full list.

Question 2

Can I download my course materials?

Accepted Answer

Absolutely! We're all about giving you the flexibility to learn on your terms, anytime, anywhere!

You can download our fantastic podcast-style Interactive Audio lessons as MP3s to your device, ensuring you can take your language journey offline! No Wi-Fi, no problem!

And guess what? If you prefer to have a physical copy, you can print all our lessons with a simple right-click and select Print. How cool is that?

However, it's essential to note that our cutting-edge voice recognition tool, the magic that refines your pronunciation, does require an internet connection. But hey, that's a small price to pay for honing your language skills to perfection!

Question 3

What languages can I learn with Rocket Languages?

Accepted Answer

You're in for a treat! At Rocket Languages, we've got an impressive line-up of fourteen languages for you to dive into headfirst!

Whether you're passionate about Spanish's fiery rhythms, craving the elegance of French, seeking the precision of German, longing for the romance of Italian, embracing the depth of Japanese, or venturing into the beauty of Mandarin Chinese, we've got you covered! And that's just the beginning!

With our most comprehensive and highest quality language courses, you can also explore the wonders of Russian, Portuguese, Korean, Arabic, Hindi, American Sign Language, and more!

Feeling the excitement? Don't wait another second! Click HERE for the full list of available languages and levels!

Question 4

How much does the course cost?

Accepted Answer

Great question! We understand that pricing is essential when considering your language-learning journey.

At Rocket Languages, we take pride in offering the most comprehensive and highest quality language courses you can get. To get the scoop on our various packages and pricing options, simply click HERE. We've got a range of options to suit your needs, from single-level language courses to exciting bundles.

And hey, the best part is, you get to choose the language that sparks your curiosity and passion! With a simple click on the language of your choice, you'll be on your way to an authentic and transformative language-learning experience!

Question 5

What is in a typical Rocket Languages course?

Accepted Answer

Hey there, language learner extraordinaire! You're in for a dynamic language experience like no other with Rocket Languages!

So, what's cookin' in a typical Rocket Languages course? We've got you covered with an engaging mix of key components that'll turbocharge your language skills!

First up, our Interactive Audio lessons, delivered in podcast style, will have you soaking up the language like a pro. You'll be tuned in and learning on the go!

Next, our Language and Culture lessons, fueled by grammar, will elevate your understanding and communication to new heights. Say hello to fluency!

Need some survival skills for real-world situations? Our Survival Kit lessons have got your back, featuring vocab lists on various topics. Time to shine in any conversation!

For script languages like Japanese and Mandarin, our Writing lessons are tailor-made to help you master those elegant strokes and characters.

And here's the secret sauce – our voice recognition tool! It'll guide you on pronunciation practice, ensuring you sound like a local in no time.

But wait, there's more! Our in-depth lesson activities reinforce your learning, making sure those language skills stick like glue!

*Quick heads-up: While Rocket Sign Language and Rocket English have their own unique formats, they're equally fantastic!

Curious for a sneak peek? Click HERE to check out our helpful Take a Tour videos.

Question 6

Does Rocket Japanese align with the JLPT?

Accepted Answer

You betcha! We've tailored Rocket Japanese to align with the Japanese-Language Proficiency Test (JLPT) levels N5 and N4. So, get ready to dive into the world of Japanese with confidence and finesse!

Level 1 of Rocket Japanese perfectly aligns with JLPT level N5, paving the way for your solid foundation in basic Japanese language skills.

But we don't stop there! Levels 2 and 3 together conquer the mighty JLPT level N4. You'll be amazed by how much ground we cover, empowering you to understand everyday topics, typical expressions, and daily life scenarios like a true language champ!

Sure, the JLPT describes N4 and N5 as "basic" Japanese, but don't underestimate their power! They encompass an impressive array of vocabulary and grammatical structures that'll make you a versatile communicator in no time!

Question 7

Can I try the course before buying it?

Accepted Answer

Of course, you got it! At Rocket Languages, we believe in giving you the chance to experience the magic before making any commitments.

You can dive right in with our free trial! No strings attached! Take a test drive of our immersive language courses right from our home page and get a feel for the excitement that awaits you.

And hey, we've got your back even after you've made your choice. Your satisfaction is our top priority, so we offer a 60-day money-back guarantee! If you decide to take the plunge and later change your mind, no worries at all! Simply contact us HERE, and we'll grant you a full refund – no questions asked! Your happiness is what matters most to us!

Question 8

How long does my membership last?

Accepted Answer

Great news, language enthusiast! When you join Rocket Languages, you're not just getting a membership; you're securing a lifetime of language awesomeness!

Yep, you heard it right! Your Rocket Languages membership is a lifetime ticket to the most comprehensive and highest quality language courses you can get! For more information check out our Terms of Use.

So, buckle up, dive into the world of languages, and let's make your linguistic dreams a reality that lasts a lifetime! Your journey to fluency awaits!

Question 9

Do you have family discounts?

Accepted Answer

Yes! At Rocket Languages, we believe that language learning is even more enjoyable when shared with loved ones!

So, guess what? We've got fantastic family discounts just for you! If your family members are eager to embark on their language-learning adventure alongside you, we're here to make it happen!

For all the juicy details on our family discounts, simply head over HERE. We've got options that'll fit your family's needs and ensure everyone gets the most comprehensive and highest quality language courses you can get!

Question 10

Do you offer discounts or licensing options for schools or non-profits?

Accepted Answer

Absolutely, we've got some out-of-this-world options for schools and non-profits!

If you're looking to give your students a language-learning experience like no other, we've got just the solution for you! At Rocket Languages, we offer comprehensive and the highest quality language courses that'll propel your students' skills to new heights!

Discover the full spectrum of possibilities by checking out Rocket Languages’ Education Solutions right HERE. Let's work together to ignite the passion for language learning and equip your students with the tools they need for success!

Question 11

Do you offer discounts or licensing options for businesses?

Accepted Answer

Absolutely, we've got your business language needs covered!

At Rocket Languages, we're all about providing the most comprehensive and highest quality language courses you can get. And guess what? We extend our excellence to businesses as well!

To explore how Rocket Languages can meet your unique requirements and to get a customized quote, simply click HERE. We're here to empower your business with linguistic expertise that drives success!

Question 12

How do I access my account?

Accepted Answer

To access your language-learning wonders, follow these simple steps!

1. Click HERE to land on our login page.
2. Enter your email address and password, and voila! You've unlocked your gateway to linguistic excellence!

Forgotten your password? No problem at all! We've got your back! Just click HERE to reset it and get back on track!

In case you encounter any other hiccups, fret not! Our team is here to assist you every step of the way. Simply reach out to us with your order receipt number and/or any other email address you might have used when ordering or signing up for a free trial. We'll have you back on course in no time!

Question 13

How do I view my account details and sales history?

Accepted Answer

To view your account details and sales history, follow these simple steps:

1. Click HERE to log in to your account as you normally would.
2. Once you're in, locate your avatar in the top right-hand corner. Give it a friendly click!
3. From the drop-down menu, select "Profile." There you go, you're on the right track!

In your Members Area, you'll find all the magic you need to update your account details, like your email address and password.

And hey, we're all about transparency, so your sales history is right there for you to explore as well! You'll have a clear view of your past orders and transactions.

Question 14

Why can't I access my account?

Accepted Answer

If you're having trouble accessing your account, fear not! Let's troubleshoot together and get you back in action!

First things first, make sure you're logging in through the right portal. Click HERE to access your account. Double-check that your email address and password are all in order, and you're good to go! If you're using our iOS/Android apps, simply use the same email address and password to log in – easy peasy!

Forgotten your password? No worries, just click HERE, and we'll help you reset it with ease.

If you're still facing any hiccups, we've got your back! Reach out to our fantastic support team right HERE and let them know the scoop. Don't forget to include your receipt number so we can give you the best assistance possible!

Question 15

I bought a Rocket Languages course a long time ago. Do I still have access?

Accepted Answer

Yes, you still have full access to your Rocket Languages course. Exciting, right? Let's get you back on board and ready to rock your language learning journey!

To dive back into the magic, simply click HERE to land on our login page. Enter your email address and password, and you're good to go!

Can't recall your password? No worries, just click HERE to reset it, and we'll have you back in action in no time!

If you encounter any other hiccups, don't hesitate to reach out to us! Get in touch with your order receipt number and/or any other email address you might have used when ordering. We'll swiftly resolve any issues and get you back to your language adventure!

Question 16

How do I order a course?

Accepted Answer

Ordering a course with Rocket Languages is as smooth as can be! Follow these simple steps to unlock the world of comprehensive language learning:

1. First stop, our pricing page. Get there by clicking HERE.

2. Choose the language that sets your heart aflutter. French, Spanish, Japanese, you name it – it's all at your fingertips!

3. Select the package that suits your needs and goals. Once you've made up your mind, click that "Buy It Now" button!

4. It's time to seal the deal! Head over to the payment page, where you'll enter your billing information and click "Pay."

After you've placed your order, we'll invite you to create a password if you haven't already. Stay tuned – your login details and receipt will be winging their way to you via email.

Oh, and hey, we've got you covered even if you encounter any hiccups with credit card payment. Check out alternative payment methods right HERE.

Question 17

Why doesn't the order form work?

Accepted Answer

Our payment/order pages might go offline momentarily, but fear not! It's a rare occurrence, and usually, it's just a quick hiccup that gets resolved within 15 minutes.

However, if you find that the order form is still acting up after 30 minutes, don't worry! We've got your back. Shoot us an email right HERE, and we'll jump into action to sort things out!

Rest assured, all our special prices will be honored, as long as we receive an email from you. Your satisfaction and language journey mean everything to us!

Question 18

Did my order go through?

Accepted Answer

Wondering if your order went through? Here's how to know for sure:

If your order went through successfully, you're in for a linguistic treat! You should have received a receipt via email, confirming your purchase. Plus, you would have been redirected to the dynamic Members Area, where you can set your account password and unlock your language-learning adventure!

No receipt email in sight? Don't fret! Sometimes those pesky spam or junk mail folders can get in the way. Give them a quick check, and your receipt might just be waiting there for you!

If you've ordered, and there's still no sign of the receipt number or access to the Members Area, no worries at all! Our friendly team is here to assist you. Simply reach out to us right HERE, and we'll work our magic to get you all sorted out!

Question 19

Did I order more than once?

Accepted Answer

If you've accidentally hit that order button twice, no worries! You might have received more than one receipt email, but here's the key – the product description would be the same on both receipts. If that sounds like you, fret not! We've got your back!

Simply click HERE to shoot us an email right away, and we'll jump into action to sort out the mistaken purchase and get you a speedy refund. We want you to have the smoothest language-learning experience possible!

Now, if you've taken advantage of our irresistible upgrade offers, you might have received two emails with different receipt numbers. Don't panic! Take a quick look at the product descriptions listed on the receipts to determine whether you've ordered two different packages or if it's just a case of mistakenly ordering two copies of the same package.

Question 20

Can I give a Rocket Languages course as a gift?

Accepted Answer

Absolutely, giving the gift of language is a fantastic idea! You can order a special gift voucher right HERE! It's a perfect present for those eager language enthusiasts in your life.

Once you've made the purchase, we'll swiftly email you the Gift Voucher, which you can then either forward to the lucky recipient or print out.

Hey, we get it – sometimes you might have already snagged a course under your own name. No worries at all! You can easily update the account details with the recipient's name and email address later on. We've got all the flexibility you need!

And hey, if you encounter any hiccups along the way, our friendly support team is just a click away. Reach out to us right HERE, and we'll gladly lend a hand!

Question 21

Where can I redeem my Voucher?

Accepted Answer

To redeem your exciting voucher, simply head over HERE. It's your gateway to embarking on an unforgettable and comprehensive language-learning adventure with us!

If you encounter any trouble while redeeming your voucher, don't worry at all! Our fantastic Customer Support team is here to save the day. Just reach out to them right HERE, and they'll swiftly lend a helping hand!

Question 22

Can I pay from outside the United States?

Accepted Answer

Yes, you can definitely pay for our language courses from outside the United States. We're thrilled to welcome language enthusiasts from all corners of the globe!

However, it's essential to keep in mind that our payment processor has some automated security features, especially when it comes to overseas credit cards. So, here's the deal – if the country of origin of your credit card differs from the country where you're placing the order, the transaction might be denied as a security measure.

But hey, don't worry! We've got options aplenty! If your credit card doesn't cooperate or you prefer other payment methods, we've got you covered! Check out the alternative payment options right HERE. We want to make sure you have a seamless experience, no matter where you are in the world!

Question 23

Are my credit card details secure?

Accepted Answer

Rest assured, your credit card details are in safe hands with us. We take your privacy seriously, which is why we use the top-notch security of Stripe or Clickbank for payment processing. These giants are two of the most trusted and largest payment processors on the internet, giving you the utmost confidence in the security of your information.

To ensure an extra layer of protection, we require the CVV2 or CVC2 validation code for payments made with Visa and MasterCard credit cards. You'll find this 3-digit code printed on the back of most cards, to the right of the card number. For American Express cards, it's a 4-digit code on the front, to the right of the card number.

If your card has no validation code, no worries! Simply enter "none" in the space provided on the payment page. We've got you covered! Let's embark on a language-learning adventure, worry-free!

Question 24

Why did my credit card decline?

Accepted Answer

Our payment processor is equipped with smart security features, especially when it comes to overseas credit cards. So, if the country of origin of your credit card differs from the country where you're placing the order, the transaction might get denied as a security measure. We know it can be a bummer, but your safety is our priority!

But hey, no need to worry! We've got options aplenty to make sure you can still join the language-learning fun. Check out the alternative payment options right HERE, and let's find the perfect fit for you!

Question 25

I don’t have a credit card. How do I buy the course?

Accepted Answer

If paying by credit card isn't the right fit for you, don't worry – we've got your back! We offer alternative payment methods to ensure that everyone can embark on their language journey with us.

Just head over to our payment options page right HERE to explore the variety of choices available.

Question 26

Can I pay in my local currency?

Accepted Answer

While we'd love to accommodate all currencies, we only sell our courses in US dollars.

But don't let that dampen your language-learning spirit! Click HERE to discover our secure and hassle-free payment options to make your purchase smooth and seamless, no matter where you are in the world.

Question 27

How do I get a refund?

Accepted Answer

If, for any reason, you find yourself not fully thrilled with your Rocket Languages course, worry not! We've got your back with our hassle-free refund policy. You can request a full refund within 60 days of purchase, no questions asked.

To initiate the refund process, simply reach out to us right HERE. Our friendly support team will be more than happy to assist you and ensure you get the best experience possible.

Hey, it's important to note that if you've purchased the course via the Apple App Store, the refund process is handled by Apple directly. So, make sure to reach out to them for assistance with any refunds.

Question 28

Can I buy the individual levels?

Accepted Answer

Absolutely, you can buy individual levels of our comprehensive Rocket Languages courses. We offer three levels each for Rocket Spanish, French, German, Italian, Japanese, Russian, and Mandarin Chinese. The choice is all yours!

To get started on the next level of your language journey, simply click HERE to head over to our pricing page and select your desired language. Then, scroll down to the "Common Ordering Questions" section and find the question "Can I buy the individual levels?" Open it up, and voilà! You'll see the options to purchase level 2 or level 3 for your chosen language. It's as easy as that!

Question 29

Can I sign up for free language lessons?

Accepted Answer

Absolutely! Dive into our free trials, and you'll get a taste of the fantastic language journey that awaits you! Enjoy free access to the first few lessons from the full course and explore the topics covered in the rest of the lessons. The adventure begins right HERE!

We want you to have the best language-learning experience, so we'll also send you our free weekly newsletters, packed with language tips and insights. Of course, you can unsubscribe anytime, but we think you'll love the valuable resources and comprehensive information they provide.

Check out other free language resources right HERE to further enhance your language skills. Learning should be fun, flexible, and accessible, and that's exactly what we're here for!

Question 30

How do I access my free trial?

Accepted Answer

Great news! Your language-learning adventure is just a click away!

To access your free trial, simply click on the links in the emails we've sent you, and you'll be on your way to exploring the fantastic language resources that await you. Alternatively, you can also directly log into the Members Area right HERE to access your free trial.

Forgot your password? No worries! Just click on the "Forgot password?" link, and you'll be guided through a quick and easy password reset process. We've got your back!

If you encounter any hiccups or need a helping hand, our friendly support team is here to assist you. Don't hesitate to reach out to them right HERE.

Question 31

What are the Rocket Fuel emails?

Accepted Answer

Rocket Fuel emails, they're the secret sauce to supercharge your language-learning experience!

Our dynamic, weekly newsletters are brimming with hints, tips, and invaluable insights to supercharge your language learning journey. We believe that learning should be an adventure, and these emails are your secret weapon to make it easier and more enjoyable than ever before. Let's fuel your progress and passion for languages!

We take pride in providing the most comprehensive and highest quality language courses you can get, and these Rocket Fuel emails are no exception. Each email is uniquely tailored to your individual progress, keeping tabs on which lessons you've conquered and how well you've done.

We understand that life can get busy, and we want to make sure these emails suit your preferences. So, if you ever decide to unsubscribe, don't worry! It won't affect your membership or access to our incredible language courses. We're here to support you, whether it's through our emails or any other means. It's all about making your language journey a success!

Question 32

Are my details safe? Will you sell my email address?

Accepted Answer

Your privacy and security are our top priorities. Your details are safe with us, and we will never share them with anyone else. Your trust is paramount to us, and we value your confidence in our language-learning journey together.

For more information on our commitment to your privacy, click HERE to dive into the details in our Privacy Policy. But in a nutshell, we've got you covered!

Question 33

How do I unsubscribe?

Accepted Answer

We understand that preferences can change, and we want to make sure you have full control over your language learning journey.

To bid adieu to our emails, simply scroll down to the bottom of any newsletter or promotional email you receive from us. You'll find a friendly "Click here to manage your subscriptions" or "Unsubscribe from these emails" link waiting for you. Just click on it, and voilà! You're unsubscribed.

Question 34

Why do I get an error message when trying to record myself?

Accepted Answer

We know how exciting it is to practice speaking a new language, and we want to make sure your recording experience is as smooth as possible!

First things first, if you are using an Android device and get an error message when trying to record, check if you have the Google app installed on your device. This browser plays a crucial role in recording your voice. If it's missing, head straight to your app store and download it to your device.

Next, your microphone needs to be enabled. When you try to record, your device may prompt you for microphone access permission. Just tap that "Allow" button, and you're good to go!

If you're still running into roadblocks, double-check your phone's permission settings. Go to the settings menu, find "App Permissions," and make sure both Rocket Languages and Google have the green light to use your microphone. Once they have the "A-OK," your recording feature should be up and running like a champ!

Question 35

Do you have an iPhone or iPad app?

Accepted Answer

Absolutely! We've got you covered with our nifty iPhone and iPad app, ready to turbocharge your language learning on the go!

Just tap your way to the app store by clicking HERE and unlock a world of language possibilities!

Question 36

Do you have an Android app?

Accepted Answer

Absolutely! We've got you covered, Android users! Our Rocket Languages app is ready to bring the world of language learning right to your fingertips.

Simply head over to the Play Store by clicking HERE and you'll be whisked away on your language-learning journey!

Question 37

Are all the features available on the app?

Accepted Answer

You'll find most of the major features you need to conquer your language goals right at your fingertips on the app. Dive into interactive and comprehensive lessons, power-packed with audio, and culture insights!

While the app is a rockstar in its own right, we want to be transparent and let you know that a few features aren't available there. For instance, the forums are not compatible on the app. But hey, don't worry, you can still access them on the desktop version!

Now, here's the thing about Rocket Record on the app. While you can record yourself and get a high accuracy rating, the playback feature is not there. So, if you prefer listening to your pronunciation progress as you go through the lessons, we recommend using the desktop version with an updated Chrome or Safari browser.

Question 38

Why can't I log into the app?

Accepted Answer

Trouble logging in? We've got your back! First things first, double-check those login details. Make sure you're using the correct email and password.

Can't quite recall that password? Don't sweat it! Hit the "Forgot password?" link on the app, and we'll guide you through the process of resetting it.

Okay, if you've done the password dance and still no luck, let's take it up a notch. Try uninstalling the app and then reinstalling it.

If you're still hitting a roadblock, don't worry! Our incredible support team is here to help! Reach out to them HERE, and they'll give you a hand to get back on track!

Question 39

The app isn't working properly - what should I do?

Accepted Answer

We take immense pride in providing you with the most comprehensive and highest quality language courses out there. So, if the app isn't playing nice, we want to know all about it!

To get this sorted ASAP, please click HERE to reach out to our friendly support team. Be sure to include as much detail as you can about the issue you're facing. The more info, the better!

Question 40

What are the computer system requirements?

Accepted Answer

Great question! For desktop computers, we've got you covered across the board! We officially support the current and prior major releases of Chrome, Firefox, Edge, Internet Explorer, and Safari on a rolling basis.

To make the most of your course, we highly recommend using an updated version of the Chrome browser. This will give you the true voice recognition magic that makes learning even more engaging! If you're using Safari 12 or later, you'll also get to enjoy the wonders of voice recognition.

For Firefox, Edge, and Safari 11 users, don't worry, you can still record audio, but you might not receive pronunciation feedback. And if you're using any other browser, no worries, you'll still be able to play the tutor's audio and access all our awesome lessons!

Now, let's talk mobile! Our app is ready to accompany you on your language learning adventures. If you're rocking an Android device, click HERE to find our app in the Google Play Store. And for all you iOS lovers out there with iPads, iPhones, or iPod Touch, you can click HERE to grab our app in the Apple Store!

Remember, at Rocket Languages, we pride ourselves on delivering the most comprehensive and highest quality language courses around. So, whether you're on your trusty desktop or exploring on-the-go with your mobile device, we've got you covered!

Question 41

What browser should I use?

Accepted Answer

For the most comprehensive and highest quality experience, we recommend using either Chrome or Safari 12+. These browsers are super advanced and fully equipped to handle our awesome Rocket Record voice recognition feature! So, if you're looking to perfect your pronunciation and take your language skills to the next level, make sure you have the latest version of Chrome or Safari installed.

But wait, there's more! If you're using Firefox, Safari 11, or Edge, you can still record audio, but you won't receive the pronunciation feedback. Now, for those who prefer Internet Explorer or any other browser, you'll still be able to listen to our amazing lessons, but the recording feature will be off-limits. But hey, no worries! Our courses are packed with tons of interactive and engaging content to help you master that new language!

Question 42

Can I use the course on my iPad, iPhone, smartphone or tablet?

Accepted Answer

Absolutely! We've got you covered no matter which device you're using!

For all you Apple enthusiasts out there, you can easily access our top-notch language courses by clicking right HERE to head to the app store!

Android users, don't worry; we haven't forgotten about you! Click right HERE to make your way to the Play Store, where you'll discover our fantastic language courses eagerly awaiting your download.

Question 43

I am using Chrome, why can't I record my voice?

Accepted Answer

First off, let's double-check your microphone setup. Make sure it's correctly plugged in and selected as the default input device on your computer.

Now, let's dive into some quick troubleshooting steps:

1️. Update Chrome to the latest version. You can do this by heading to the three-dot menu in the top-right corner, clicking "Help," and selecting "About Google Chrome."

2️. Once you're updated, try recording yourself again. If you still encounter issues, click on the camera icon that pops up on the right side of the URL/address bar.

3️. In the modal that appears, click "Continue allowing..." to grant permission for microphone access. And here's the important part: double-check that your Chrome is using the correct microphone. We want to make sure it's picking up your voice loud and clear!

If you're still having trouble, no worries! Our support team is here to help. Click HERE to reach out to us with any concerns, and we'll be more than happy to assist you in getting your voice recognition in tip-top shape. In the meantime, click HERE to access some more information about possible recording and voice recognition issues.

And hey, don't forget that the app is a great alternative to record your voice! Just search for "Rocket Languages" in the app store (iOS or Android).

Question 44

I am using Safari, why can't I record my voice?

Accepted Answer

We understand how important it is for you to have a seamless voice recognition experience while using Safari.

Before we dive in, a quick heads up: older versions of Safari may not fully support voice recognition. But no worries! We've got some fantastic alternatives that'll have you speaking like a language pro in no time.

To ensure you're all set up, here are some steps to follow:

1️. First things first, make sure your microphone is correctly plugged in and selected as the default input on your computer. That way, we'll hear your voice loud and clear!

2️. Now, let's kickstart your recording journey! Click that red microphone icon in the URL/address bar, and your browser will ask if you want to allow app.rocketlanguages.com to access your microphone. Just click "Allow" and we're good to go!

3️. In the drop-down menu, go ahead and select "Always Allow..." for future recording sessions. That way, you won't have to deal with any pop-ups again.

If you're still experiencing any hiccups, don't fret! Our team is here to lend a helping hand. Click HERE to reach out to us anytime, and we'll gladly assist you in getting your voice recognition up and running. In the meantime, click HERE for more information about recording issues.

And hey, remember, we've got you covered with our fabulous app too! Simply search for "Rocket Languages" on iOS or Android, and you'll have another excellent option for recording your voice.

Question 45

I am using Firefox, why can't I record my voice?

Accepted Answer

We want you to have the best language learning experience possible, and we totally get that you'd love to record your voice using Firefox. While you can indeed record yourself on this browser, we want to be upfront and let you know that voice recognition may not be fully supported here. No worries, though – we've got some fantastic alternatives that'll have you speaking like a language pro in no time!

For top-notch voice recognition, here are your go-to options:

1️. Rocket Languages Apps: Our fabulous apps are ready to rock with voice recognition capabilities. You can find them on iOS or Android, so you've got all the flexibility to learn on the go!

2️. Chrome or Safari 12+: These browsers will give you the full voice recognition experience. We're talking seamless, accurate recording that'll take your language skills to the next level!

If you're still keen on using Firefox for recording, we're here to help you make it work! Let's dive in:

1️. First things first, double-check that your microphone is correctly plugged in and set as the default input on your computer. We want to hear your voice loud and clear!

2️. Time to rock that microphone icon! Click it, and you'll see a drop-down menu where you can select the correct microphone for recording.

3️. Click "Share selected device" and "Always share" to make sure Firefox remembers your microphone preference for future recording sessions. Consistency is key!

Remember, our team is here for you every step of the way. If you ever run into any roadblocks, click HERE reach out, and we'll be more than happy to assist you in getting the most out of your language journey!

Question 46

I am using Edge, why can't I record my voice?

Accepted Answer

We totally understand that you'd like to record your voice using Edge. While you can indeed record yourself on this browser, voice recognition may not be fully supported here. But no worries, we've got some amazing alternatives that'll have you speaking like a language pro in no time!

For top-notch voice recognition, here are your go-to options:

1️. Rocket Languages Apps: Our fabulous apps are equipped with voice recognition capabilities, making your learning experience super interactive and efficient. You can find them on iOS or Android, so you've got all the flexibility to learn on the go!

2️. Chrome or Safari 12+: These browsers are the key to unlocking the full voice recognition potential.

However, if you still want to use Edge for recording, we've got your back! Let's dive in:

1️. First things first, let's check that your microphone is correctly plugged in and set as the default input on your computer. We want your voice to shine through loud and clear!

2️. Time to right-click the microphone icon in your taskbar. Then select "Recording devices" to access your microphone settings. This will put you on the right track to ace your recording sessions!

3️. In the "Recording devices" window, make sure to select your preferred microphone and set it as the default. This ensures that Edge recognizes and uses the correct microphone for recording.

Remember, our team is here to support you on your language learning adventure. If you ever encounter any challenges or have questions, don't hesitate to click HERE and reach out.

Question 47

Why do the volume levels keep changing randomly?

Accepted Answer

We totally understand how important it is to have a smooth and uninterrupted language learning experience, and we're here to help you fix this issue!

If you're on Windows 7, simply head to your Start menu and search for the Control Panel. Once you're in, click on the "Sound" settings and find the "Communications" tab. Here, change the setting from "When Windows detects communications activity" to "Do nothing". Problem solved!

For all you Windows 8 folks, you'll want to search the Settings category for "Change Sound Card Settings." Locate the "Communications" tab and, just like in Windows 7, switch the setting to "Do nothing." Volume levels, be gone!

And last but not least, if you're rocking Windows 10, search for “Sound” and choose “Change system sounds”. Head to the "Communications" tab, you know the drill, and set it to "Do nothing." Peaceful audio playback, here we come!

Question 48

Why can’t I record my voice?

Accepted Answer

Let's get that voice recording up and running! First things first, double-check that your microphone is correctly plugged in and ready to rock! It should be the one your computer is using for recording. If everything looks good on the hardware front, let's dive into the software settings.

Chrome users, click HERE to ensure that your browser is fully equipped to handle our awesome Rocket Record voice recognition feature!

Safari lovers, no worries, we've got a link for you too! Click HERE to make sure you're good to go with voice recording!

Firefox fans, your link is right HERE! Click away to check your browser settings for a smooth recording experience!

Edge enthusiasts, we've got you covered! Click HERE to optimize your voice recording setup!

Now, if your browser isn't on the list, no problem at all! Our amazing customer support team is ready to lend a hand. Just click HERE to shoot them a message, and they'll assist you in a heartbeat!

Question 49

How do the testing and activities work?

Accepted Answer

Let's dive into how the testing and activities work in our amazing Rocket Languages courses!

In the members' area on your trusty desktop, you'll find Benchmark tests and Certification tests waiting to challenge your language prowess. Just head over to the "Tools" section in the left sidebar, and voila, they're right there at your fingertips! These tests are designed to assess your progress and give you a well-deserved pat on the back for your language achievements. And fear not, our app wizards are hard at work to bring these tests to the app soon!

No language journey is complete without some powerful reinforcement activities! Dive into the Rocket Reinforcement activities, found at the bottom of each lesson, and get ready to tackle different language aspects like listening, writing, reading, and comprehension. It's the perfect way to fine-tune your skills and ensure you're grasping the language like a pro! Plus, each test comes with handy instructions, accessible with a click on the small "i" (info) symbols. Happy learning!

Question 50

Why do I keep getting bad or inconsistent voice recognition ratings?

Accepted Answer

At Rocket Languages, we take pride in offering the most comprehensive and highest quality language courses to fuel your language journey! And when it comes to Rocket Record's voice recognition, we're all about helping you sound like a "native" speaker. So, listen up and mimic your tutor closely for the best results!

If you've been dealing with inconsistent ratings, fear not! We've got some tricks up our sleeve to help you shine like a language superstar! Try these out:

Upgrade Your Mic: Grab a headset microphone for superior recording quality and more accurate results. It's like giving your voice a power boost!

Find the Perfect Position: Position your microphone smartly, near your chin, and not too close to your mouth. That way, your fabulous voice won't get interrupted by your breathing. Breathe easy and sound even better!

Learn from the Best: Check out the pronunciation lessons in your course! These gems are packed with valuable tips to help you sound as natural as a native speaker.

Now, if you're still facing recording troubles, don't fret! We've got your back on that too. Click HERE to check out our handy FAQ for more solutions to ensure you can record like a pro!

Question 51

How do I slow down the audio playback speed?

Accepted Answer

Let's dive into how you can slow down the audio playback speed and fine-tune your learning experience!

For the full audio lessons, you'll find the magic playback speed icon in the bottom left corner of the audio player. You've got the power to choose your speed, whether it's the default normal speed (1x), a slightly faster pace (1.25x or 1.5x), or even a more leisurely tempo (0.5x and 0.75x). Adjust to your heart's content and make learning a breeze!

Now, for the rest of the audio in the course, head over to your settings, located in the top right-hand corner of your members' area. There, you'll find the magical "Tutor Audio Speed" option! To suit your language-learning needs, you can choose to hear the audio at a slower 0.5x or 0.75x speed, or stick to the regular normal speed.

Question 52

Why is Rocket Record (voice recognition) cutting my recording off early?

Accepted Answer

We understand how important it is for you to have smooth and flawless interactions with our Rocket Record (voice recognition) feature during your language-learning adventure! Let's get you back on track and address the "cutting off" issue pronto!

To overcome this hiccup and ensure seamless recording, let's dive into some helpful tips:

1. Keep your speech consistent: Try to maintain a smooth flow while speaking, without prolonged pauses between words. Keep it natural and effortless to achieve the best results with Rocket Record!

2. Practice makes perfect: Before hitting that record button, take a moment to practice the phrase a few times. Familiarize yourself with the words and their pronunciation to boost your confidence and ace the recording!

3. Check your microphone: Ensure you've selected the right microphone for recording. We highly recommend using a headset, as it provides better audio quality and improves the accuracy of the recognition process!

Question 53

How do I use Play It?

Accepted Answer

Play It! is designed to immerse you in real-life conversations, putting your knowledge to the test and giving you that awesome feeling of being right in the heart of the language! Get ready for some on-the-spot thinking and interactive fun!

To use Play It!, just follow these simple steps:

1. Click on the Play It! activity: Find Play It! within the lesson, and click on it to get started. You'll be whisked away into a virtual language adventure!

2. Check the instructions: Inside Play It!, you'll find clear instructions to guide you through the activity. It's all about engaging with the language and learning in a lively and interactive way!

3. Customize the challenge: You can make Play It! even more exciting by adjusting the settings. Challenge yourself with different difficulty levels and make each experience uniquely yours!

Question 54

What are hotkeys and how do I use them?

Accepted Answer

Hotkeys are nifty keyboard shortcuts that make maneuvering through activities easier! So, let's dive into how to harness their power:

1. Rocket Reinforcement Activities: When you jump into the Rocket Reinforcement section, get ready to supercharge your learning with these hotkeys:
- P: Play tutor audio
- R: Record yourself and perfect your pronunciation
- 1: Rate as Easy
- 2: Rate as Good
- 3: Rate as Hard
- Enter: Unveil the phrase and unlock your understanding

These awesome hotkeys also work wonders in the Benchmark and Certification Tests, giving you that extra edge as you test your language proficiency!

2. FlashCards: FlashCards are the ultimate memory-boosters, and these hotkeys make them even more potent:
- Enter: Flip the card and reveal the answer
- 1: Rate as Easy and memorize it effortlessly
- 2: Rate as Good and reinforce your recall
- 3: Rate as Hard and conquer those challenging words

Question 55

Can I increase the font size?

Accepted Answer

To boost the font size on your course content, you can simply zoom in on your screen using these simple steps:

1. On most common browsers, such as Chrome, Firefox, Edge, and Safari, hold down the Control key (or Command on a Mac) on your keyboard and press the + (plus) button to zoom in.

2. To zoom out, just hold down the Control key (or Command on a Mac) and press the - (minus) button.

3. To return to the original size, hold down the Control key (or Command on a Mac) and press the number 0.

Alternatively, Chrome users can click HERE utilize the fantastic ChromeVox extension. It's a free Screen Reader that magically speaks aloud the words on your screen, making learning a breeze for all!

Question 56

Why won't the file I downloaded open?

Accepted Answer

Firstly, it's essential to check if any anti-virus software, pop-up blockers, or firewalls might be blocking the download process. These security measures, while important, can sometimes cause hiccups with file downloads.

To troubleshoot, let's follow these steps:

1. Close all other open applications to ensure a smooth download process.
2. Re-download the file using a different internet browser. We highly recommend using either Chrome or Firefox for the best experience.

If you're still facing difficulties, don't worry! Our stellar support team is here to lend a helping hand. Please click HERE to reach out to them via email, and make sure to include as much detail as possible about the problem you're facing. A screenshot of the issue can be super helpful in diagnosing and resolving the matter.

Question 57

Where are the files I downloaded?

Accepted Answer

Great question! When you download files from Rocket Languages, they typically save to a default folder, such as "Downloads," based on your internet browser settings.

To locate these files, follow these simple steps:

1. Check your browser settings: Each internet browser has its own settings for managing downloads. Look for an option that allows you to specify the download location. This way, you can ensure that future downloads go exactly where you want them to.

2. Review your recent download history: In your internet browser or download manager, you'll find a record of your recent downloads. Take a look through this list, and you should spot your desired files.

3. Try downloading again: If you're still unable to locate the file you're looking for, don't fret! You can always try downloading it again and take note of where it's being saved this time. This should give you a clue as to where your downloads are ending up.

Question 58

I think there is an error in my course materials

Accepted Answer

We're here to provide you with the most comprehensive and highest quality language courses you can get, so your learning experience is nothing short of exceptional!

If you come across anything that seems amiss, please don't hesitate to reach out to us right away! We value your feedback and want to address any potential issues promptly. Simply contact us HERE and provide us with the lesson number and phrase in question. This way, our team can swiftly investigate and make any necessary adjustments.

Question 59

Why can’t I see foreign characters/scripts?

Accepted Answer

If you're experiencing small boxes or strange symbols instead of characters in our Rocket Chinese, Korean, Japanese, Hindi, or Arabic courses, fear not! We've got a quick and easy solution for you.

First things first, let's ensure your browser is all set to showcase these scripts. Firefox and Chrome are usually on top of it, automatically displaying the non-English scripts without any fuss.

But if you're using Internet Explorer, here's the secret sauce:

1. Head to the "Page" option in your toolbar.

2. Under "Encoding," make sure it's set to the formula: "Unicode (UTF-8)."

If you ever encounter any other questions or need further assistance, click HERE to contact our fantastic support team.

Question 60

Why can’t I hear any audio in the lesson?

Accepted Answer

First things first, let's ensure your browser is up to date. Make sure to check for updates or better yet, give Chrome or Firefox a try! They are top-notch browsers that automatically update to the latest versions, ensuring you never miss out on any language learning magic.

For the best language learning experience, we recommend using the latest version of Chrome or Safari (12+) browsers. These powerhouses bring you the true voice recognition experience, allowing you to fine-tune your pronunciation like a pro!

But wait, there's more! We've got you covered even if you're using Firefox or Edge. You can still record audio, but keep in mind that pronunciation feedback might not be available. Don't worry, we'll have you sounding like a native in no time!

For the rest of the browsers, including Internet Explorer, they can still play the tutor's audio for your language lessons.

If you've tried all the tips and tricks and the audio issue still persists, don't fret! Our amazing customer support team is just a click away. Just click HERE to drop them a message, and they'll work their magic to ensure you have the smoothest language learning experience possible.

Question 61

Can I download the Interactive Audio lessons?

Accepted Answer

Absolutely! Whether you're chilling at home on your computer or out and about with your smartphone, we've got you covered!

To download the audio lessons on your computer, you'll need to have Windows Media Player, iTunes, or any other MP3 player installed. Once you've got that set up, you'll be able to enjoy the immersive language experience wherever and whenever you want!

Our Rocket Languages courses are available for download solely for your personal and private use, so you can jam to your heart's content and embark on your language journey at your own pace! Click HERE to access our Terms of Use for more information.

Question 62

How do I download the Interactive Audio lessons?

Accepted Answer

Downloading our awesome Interactive Audio lessons is super easy and quick! Just follow these simple steps and you'll be speaking like a language pro in no time!

To download any of the Interactive Audio lessons, simply click on the download icon which is located on the left-hand side of the audio streaming bar. If you prefer, you can also right-click on the icon and select "Save Link As." That'll do the trick too!

Once you've clicked on the download icon, the magic begins! The download process will start automatically, or a window may pop up asking where you'd like to save the file. Pick the perfect spot on your computer, and then hit that "Save" button to kick off the download.

Make sure to remember where you saved the files, so you can easily find them later. Once the download is complete, you're ready to roll! You can fire up your Windows Media Player, iTunes, or any other MP3 player of your choice, and enjoy the Interactive Audio lessons anytime, anywhere!

You can also download any of the interactive audio lessons on the app by following these instructions:

Begin by selecting the audio lesson you wish to download. Look for the blue button located on the right-hand side of your screen. Once you click this button, the audio lesson will initiate the download process, saving it to your playlist. To access your playlist, return to your dashboard and click the three dots in the top right-hand corner. Choose "playlist" to view all your downloaded lessons. This playlist is accessible whether you're connected to the internet or offline, allowing you to continue your language-learning journey on the go.

Question 63

How do I download/print the written text in the lessons?

Accepted Answer

Great news! You can easily download and print the written text in our lessons to have a handy, offline language companion at your fingertips!

If you're using Chrome, simply right-click anywhere in the lesson, or hit Ctrl-P (Windows) / Command-P (Mac) and choose "Print" from the menu that pops up.

For our Firefox users, click on the menu in the top right-hand corner of the page (look for those three horizontal lines) and select "Print" from the drop-down list.

As for our Edge enthusiasts, you have a couple of options: you can right-click anywhere in the lesson and select "Print," or use the shortcut Ctrl-P (Windows) / Command-P (Mac) to access the print menu. Alternatively, you can click on "Settings and more" from the top of the page and choose "Print." Your choice!

Question 64

Can I get my course on CDs?

Accepted Answer

While we no longer provide the course on CDs, fear not, we've got you covered in the digital realm!

You can still access our comprehensive language courses online through your Members Area, where you can download the audio files and even print the lessons for easy reference.

Keep in mind that you will still need to be online to access some features like reinforcement activities, voice recognition, progress tracking, and various other learning tools that enhance your language-learning journey.

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