Rocket Languages Reviews

Find out what actual users have to say about our courses through their Rocket Languages reviews.

Average rating

4.7

Rocket Languages review criteria

How satisfied are you with Rocket?

How likely are you to buy again?

Are you happy with the price?

Would you recommend it to a friend?

How was the customer service?

4009 Customer reviews

76.6% (3070)

15.8% (633)

4.8% (194)

1.9% (77)

0.9% (35)

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Bruce Williams

Bruce Williams

Rocket French Santa Monica, CA , United States

Submitted: 3 years ago

2 Likes

Nothing "awesome" to say. I thought you wanted my honest, candid feedback. Still waiting for help on the problem of inserting special characters in the writing practice section of lessons. Rocket told me I must wait two to four days.

I get the impression Rocket also doesn't teach grammar either—at least not overtly. Disappointing.

What's your return policy?

Response from Rocket Languages: Hi Bruce - The special character issue on Rocket French "Write it!" exercises has been resolved by adding in special keys for the French characters. Grammar is taught extensively in the Language and Culture lessons, did you see those? And, finally, if you decide that it's not for you then we have a 60 day full money back guarantee. Just contact customer support.

Anga John
2021 Edition
review

Anga John

Rocket Sign Language Saint Kitts and Nevis

Submitted: 9 months ago

0 Likes

Customer service needs to be quick. Please make it at least 3 minutes, not 2 to 4 days. What's awesome is, logo is intelligent.

Response from Rocket Languages: Hi Anga - We try and turn around our customer service emails within 2 working days. This is a better turnaround than a lot of sites and we are always trying to improve it!

Edward Zyvith
2021 Edition
review

Edward Zyvith

Rocket Japanese United States

Submitted: 4 months ago

3 Likes

My opinion may change over time, as I will complete this series (I paid for it.) But right now, I am not sure I like this method, generally speaking. I prefer methodical, professional books such as Genki/Adventures in Japanese/etc which actually explain what is going on. For example: Japanese conjugation is a little tricky and this course (so far) is not helping. I also have a tutor in Tokyo, and nothing is better than that. Lastly, the Kanji exercises at the end are super frustrating as when the sentences are long, the stupid thing auto-places the words and I cannot get them in the right order even when I know it. That said, it's always good to listen to native speakers, but in today's world, there are no shortages of resources in that department.

Response from Rocket Languages: Thank you for your review. We're sorry to hear that you haven't been finding our teaching style helpful. We have tested some of the longer phrases in the Write It exercise, but haven't been able to replicate the issue you've been experiencing, I'm sorry. If you have any specific feedback, please don't hesitate to send it through to our Customer Support team support@rocketlanguages.com. All the best!

Clare Reed

Clare Reed

Rocket French

Submitted: 3+ years ago

8 Likes

I decided not to pursue learning French after paying for the course the week after I purchased it as I wanted to change to the Italian course instead. I asked for a refund twice through the help section and have still not received a refund or acknowledgment that I have asked for a refund. This is a real shame as I was going to purchase the Italian course once I got the refund now I don't trust Rocket Languges to fulfill their promises.

Response from Rocket Languages: Hi Clare - I am sorry about the miscommunication here. If the wrong course is bought, or even if a Level is too easy or hard, then we will swap it for no cost. I am not sure what happened with our emails to you, please check your junk folder. In the meantime a refund has been issued!

alex Goodman

alex Goodman

Rocket Italian NewWark

Submitted: 3+ years ago

8 Likes

I just started and I don't really really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, like its not amazing but I like it

Sarah Wiley

Sarah Wiley

Rocket French Tampa, FL , United States

Submitted: 3 years ago

3 Likes

I am finding the program difficult to use. I cannot access the written or quiz sections. It is also a problem trying to access the subsequent module. I wish I had purchased only Level 1. The opportunity to listen and have my pronunciation corrected is appreciated but I would like to be able to access the rest of the module segments.

Response from Rocket Languages: Hi Sarah - That is a strange thing to have had happen. Can you please contact customer support if it persists and we will get to the bottom of it.

Patrick Sheedy

Patrick Sheedy

Rocket French St. Paul, MN , United States

Submitted: 3 years ago

3 Likes

I can't. you won't let the honest responses be submitted. there is nothing awesome about your program. Neither, do you respond in a timely manner to concerns. So if you want honest then let them be submitted

Response from Rocket Languages: Hi Patrick - It looks like your review has been submitted correctly?

Susie Seiler

Susie Seiler

Rocket Japanese Tokyo , Japan

Submitted: 3 years ago

1 Likes

Rocket Japanese: it's been two (April 14.) months since the Rocket Language app for iOS has been updated and since I am not able to use it anymore as it is not possible to write in hiragana/katakana anymore. I contacted support, got (after days - and weeks) assurance that it will be taken care of - yet the "bug" update 2 weeks ago did not address any of my clearly communicated (screenshots and screenvideo) problems. If you work on iOS (iPhoneX & iPad Pro, latest firmware) do not download this app - it is NOT working as advertised.
A word to the support... promising an update and therefore a working app might "quiet" the user but it is contraproductive to take no action at all.
I'll be happy to re-review my feedback once I am able to use the app again. Until then... 1 star.

Response from Rocket Languages: Hi Susie - We were having an issue with the length of time that it takes for an app to get approved by Apple (up to a week), which meant that any bugs took a while to get sorted. Apple have been working to reduce this time, especially for minor bug fixes.

Martin Deehan

Martin Deehan

Rocket Italian CA

Submitted: 3+ years ago

7 Likes

Sorry I am very disappointed. I have tried to download using my mac so that I can transfer and listen & learn while driving to work. I cannot download anything even following the mac instructions by using Control click. There is no downloading option!!!

Response from Rocket Languages: Hi Martin - This feature has now been added to the Rocket Languages iOS and Android apps!

Colby Distaso

Colby Distaso

Rocket Italian

Submitted: 3+ years ago

6 Likes

this program sucks, its not even functional and makes you restart whole lessons because it cant even save your answers. DO NOT BUY IT!!!!! Use something else, its loading times are horrible. The content is good but you cant even load the page and save your answers so theirs no use in the content!!!!! :(

Response from Rocket Languages: Hi Colby - This was a bug, it is now fixed!