How satisfied are you with Rocket?
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Would you recommend it to a friend?
How was the customer service?
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I was using Spanishpod101, and I switched to RocketSpanish based on online reviews. I regret the decision. I'm disappointed that there's no means to diagnose my proficiency and place me in the appropriate level. I find the dialogues ridiculously boring and unauthentic. I'm suffering through this, because I'm committed to learning the language, hoping it will get better as I progress.
Response from Rocket Languages: Hi Edgar - We have since added in Benchmark testing so you can more easily sort out where your proficiency level is. Just go to My Tools > Benchmark Test
There is no functionality to allow you to quickly click on a word that you don't know to figure out what it means. Instead you have to wait through the painstakingly slow audio to hear someone tell you what it means. Very frustrating, especially if you're like me and learn better through seeing.
Response from Rocket Languages: Hi Michael - I am not sure what you mean here as every word/phrase in Rocket Chinese has the Hanzi, Pinyin, English translation and the literal translation. We have also recently added subtitles to the Interactive Audio course tracks to make following them much easier!
Well, the course is OK, working with the microphone helps. I am very happy with it.
I am not happy and I have to say I am disappointed with the customer service.
I have asked 3 times for the invoice for paid amount, nothing happened, no response. I am getting daily mails from Marie-Claire with silly comments and questions (automatic mail, I am sure) but the invoice, for the money I have paid still not come.
I need it urgently for my accountant.
I do not know what else I should do!
Response from Rocket Languages: Most customer support staff have been on holiday over the Christmas and New Year period so some emails have taken longer to get to at this time!
I cannot get the microphone to work in any way. On my phone the app skips and cannot capture my voice properly. ON desktop it doesn't even record always saying "Try again".
I demand a refund unless I can find a fix. I started using this program because I heard the program is very good. Little did I realize the app would be a huge POS.
Do not use this unless you want a terrible experience. Use a more established language learning application like Duolingo or Rosetta Stone.
Response from Rocket Languages: Hi Anand - Please send customer support more detail about your phone. I am sure that we can get to the bottom of the issue. And, if you are still unhappy after that, we have the 60 day money back guarantee that you can use.
I was curious about Rocket Languages until I began using it, feeling comfortable with it and see the difference. Now, I am comfortable with Rocket Language, Lin Ping ways of healping others to understanding rocket languages.