Rocket Languages Reviews
Find out what actual users have to say about our courses through their Rocket Languages reviews.
I am having trouble when it is time to repeat the sentences. I have tried to contact you, but no one returned my call and no one answered my chat message.
Response from Rocket Languages
We're sorry to hear that you're experiencing trouble, Joanne. Please reach out to [email protected], and we'd be happy to arrange a technical support Zoom call with one of our friendly representatives.
can u make the transcript movable it is so annoying. i need to go back to a sentence i wanna go quickly i do not have time and patience for that. also, honestly, english parts are too much. u should probably decrease it. this for m does not work well either. there are many thing to improve to be honest. i cannot even send a feedback well. what the heck. this is so annoying guys.
Response from Rocket Languages
We're sorry to hear that, Rintaro. Please be assured that the issue with the "send" button on our feedback form has been fixed. If you have any more comments or questions about our course, we’d absolutely love to hear from you. Feel free to reach out to us at [email protected], or if you’d like to chat in person, you can book a demo call!
a lot of the time the microphone button doesn't work
Response from Rocket Languages
We're sorry to hear that you're having trouble with Rocket Record, our voice recognition feature. Don't worry—we're here to help! Just send us a message at [email protected], and we'll set you up with a call with our friendly IT team to see what we can do to resolve the issue.
Too many words introduced at a time to be able to truly memorize them. Lessons progress too quickly without real review on what has previously been taught. Need a way to review flashcards from all completed lessons in one spot. No response from customer service when a question asked.
Response from Rocket Languages
Thank you for your feedback! I suggest checking out our Rocket Certification tests, under the "Tools" section, you'll find useful tests to recap what you've studied here. We're very sorry to hear that you did not receive our response to your question, Brenda. I have resent this to your email address, so you should have received it. All the best!
it doesn't pick up what you say and it sometimes just says the wrong thing even though its nearly indistinguishable from the prompt
Response from Rocket Languages
We're sorry to hear about the issues you're having with the voice recognition feature. Feel free to get in touch with us anytime at [email protected], and we'd be happy to jump on a call and see what we can do to help you out!
The courses themselves are good however, Speech recognition is woeful.
Some days, there are no issues with speak recognition and then on others I often get many "no speech detected" errors followed by "speech recognition is busy". this makes the course unusable when this happens.
Response from Rocket Languages
We're sorry to hear that the issues you're experiencing with the speech recognition are affecting your learning. Please reach out to us at [email protected], and we'll be more than happy to schedule a call with our expert IT team to see how we can assist you!
for the talking part i gets spanish is fast buts kinda hard to understand what the man is saying he's rushes i aslo gets some words are pronounces but i feel like he should annunciate his words and i notice that when i talk using words that starts with v they dont regester and its very frustrating ill try to go to setting so it can hear me clear but still
Response from Rocket Languages
We're sorry that you're experiencing a few technical issues, Ebunoluwa. Please reach out to our support team, and you can jump on a call with our experienced IT team to get things up and running as they should be!
Additional grammar explanations helpful. The pronunciation of "Je" or "J' "changes significantly depending on the words and their grammatical spelling following "Je". Rote memorization is not a good approach when grammar determines pronunciation.
Response from Rocket Languages
Awesome to hear that you're enjoying our comprehensive Language and Culture lessons! We understand that rote memorization isn't everyone's cup of tea, which is why we offer three reinforcement activities focused on pronunciation at the end of each lesson.
since i'm being asked to write a review every 2 seconds, which is interrupting my course i'll go ahead and do it now. there is way too much emphasis on speaking for such absolutely abhorent speech recognition. i already know a lot of beginner spanish as i'm living in colombia with my colombian girlfriend. even she couldn't get the voice recognition to register a word half the time.
also, there are just too many flashcards, spelling words, voice recognition parts after each story lesson. i just listened to a 20 minute audio file about how to say hello. then you continue on with flashcards and pronunciation that has absolutely nothing to do with the audio
Response from Rocket Languages
Thank you for the feedback, Lloyd! Our voice recognition is trained on native Spanish speakers, so this should not happen. But don't worry! One of our friendly customer support team has contacted you and will set you up on a call with our IT team to resolve the voice recognition issue. We appreciate your comments concerning the flashcards; we know they can be overwhelming and are currently working on a solution to retain the comprehensiveness but make them easier to digest.
The microphone speaking part of the browser is terrible. I have 3 headsets (all expensive) and also used the microphone on the laptop. For simple words like Nom, Bonjour (I am getting zero or sorry I didn't catch that). I know I am not fluent yet, but i've got those words down, but the software occasionally wont get what i say. Very annoying...
Response from Rocket Languages
Hi Jas, thank you for taking the time to write a review. We are sorry to hear that you are having trouble with our voice recognition software. Our Customer Support team has reached out to you in order to help resolve this issue. We wish you all the best in your journey to learn French!