Find out what actual users have to say about our courses through their Rocket Languages reviews.
I’ve just started my second lesson so it seems premature to give a survey but I would like to continue with the lessons so I am doing this survey. So far so good
Good but it would be better if you had more help with the pronunciation of the Mandarin words. I know I can listen to your recording and mine but I can’t seem to figure out how to fix my pronunciation to match what is taught
I'm stuck on 1.1 It can't recognise me saying the name "Dave" and "Lewis". And Xing for last name and Na for which. I swear I'm saying it long and low but it keeps thinking I'm saing the other na.
I'm still in the free trial and I'm not sure if this is just a bug I can skip or if i have to pass this.
Response from Rocket Languages
Response from Rocket Languages: We're sorry to hear that you've been having trouble. If you aren't already, we recommend that you use a headset when recording yourself - any background noise can affect the quality of the voice recognition. If you continue to have trouble, please contact the Customer Support team for further assistance.
Early days yet. I can read Italian, more-or-less, because I learned Latin up to A-Level and speak reasonable French and basic Spanish. But the Rocket course, so far, looks like what I need if we're going to fulfill our ambition of renting an apartment in Venice for two or three months in 2022. You can't just go and live in another country on the basis that you'll shout at the locals in English.
As to the star ratings, however, there should be a category for 'Not applicable'. Having bought Rocket Italian I don't need to buy it again and I haven't yet had need of customer service - so I'm giving those one star.
I prefer more grammar rules and explanations starting out. So far the program is very basic. More vocabulary would be better.
Useful and thorough course. Easy to use and straightforward interface.
This program is certainly very good for beginners, but only to a certain point. I am currently in Module 7 and finding myself extremely frustrated at the amount of unnecessary English description that happens in the audio.
When I started the program, of course the added English was very helpful because I was starting from the very bottom, but I really feel that by almost the end of the first level, there should either be much more spoken German, or at least much less English dialogue.
I am happy with the fact that it's not moving too slowly, but I'm getting answers wrong because there has been no instruction or discussion about conjugating. And I just had a quiz question on something not yet covered.
I am early on in the lessons but, already having "un poco" Spanish, I am finding the lessons to be of not a lot of use, so far. I am hoping that will improve as I progress through them. However, I must say that the speech recognition facility is woeful!
I am unable to rate "Customer Service" as I haven't had any.
Response from Rocket Languages
Response from Rocket Languages: Thanks for your feedback Paul. We hope you're starting to find the lessons more useful. Regarding the speech recognition, we recommend either checking the FAQs, or contacting Customer Support directly with a description of the problem you're having. Thanks so much!
I only use the web interface. I'm not a fan of apps on my phone. The web interface mostly works but the microphone interface throws error messages and hasn't worked since day 1. I've also had issues with leaving notes and trying to use the contact form. I've tried both Safari and Brave browsers with the same results on both.
Support has be lackluster. I also tried to call the phone # from the website and got an error from Verizon that the call couldn't be completed as dialed. This has happened multiple times.
Response from Rocket Languages
Response from Rocket Languages: Hi Stephen - Thanks for your feedback. I will check into why you have had trouble reaching us. In the meantime, I will email you directly to see what we can do.