Find out what actual users have to say about our courses through their Rocket Languages reviews.
Early days yet. I can read Italian, more-or-less, because I learned Latin up to A-Level and speak reasonable French and basic Spanish. But the Rocket course, so far, looks like what I need if we're going to fulfill our ambition of renting an apartment in Venice for two or three months in 2022. You can't just go and live in another country on the basis that you'll shout at the locals in English.
As to the star ratings, however, there should be a category for 'Not applicable'. Having bought Rocket Italian I don't need to buy it again and I haven't yet had need of customer service - so I'm giving those one star.
I prefer more grammar rules and explanations starting out. So far the program is very basic. More vocabulary would be better.
Useful and thorough course. Easy to use and straightforward interface.
This program is certainly very good for beginners, but only to a certain point. I am currently in Module 7 and finding myself extremely frustrated at the amount of unnecessary English description that happens in the audio.
When I started the program, of course the added English was very helpful because I was starting from the very bottom, but I really feel that by almost the end of the first level, there should either be much more spoken German, or at least much less English dialogue.
I am happy with the fact that it's not moving too slowly, but I'm getting answers wrong because there has been no instruction or discussion about conjugating. And I just had a quiz question on something not yet covered.
I am early on in the lessons but, already having "un poco" Spanish, I am finding the lessons to be of not a lot of use, so far. I am hoping that will improve as I progress through them. However, I must say that the speech recognition facility is woeful!
I am unable to rate "Customer Service" as I haven't had any.
Response from Rocket Languages
Response from Rocket Languages: Thanks for your feedback Paul. We hope you're starting to find the lessons more useful. Regarding the speech recognition, we recommend either checking the FAQs, or contacting Customer Support directly with a description of the problem you're having. Thanks so much!
I only use the web interface. I'm not a fan of apps on my phone. The web interface mostly works but the microphone interface throws error messages and hasn't worked since day 1. I've also had issues with leaving notes and trying to use the contact form. I've tried both Safari and Brave browsers with the same results on both.
Support has be lackluster. I also tried to call the phone # from the website and got an error from Verizon that the call couldn't be completed as dialed. This has happened multiple times.
Response from Rocket Languages
Response from Rocket Languages: Hi Stephen - Thanks for your feedback. I will check into why you have had trouble reaching us. In the meantime, I will email you directly to see what we can do.
I find it a little difficult to navigate when I’m listening to it. I still haven’t been able to find somewhere where I can quickly look at conjugated verbs. Also I can’t easily find where and how to easily contact customer service to find out how best to navigate.
Response from Rocket Languages
Response from Rocket Languages: Hi Novello - The FAQ and support contact form is available by clicking on your avatar (at top right). There is a lot of content in Rocket Spanish, so the best way to look for particular subjects is by browsing the Dashboard's lesson titles, or using the search at the top of the page.
mavillosos el leccion! This is a place to be! so romantic is the spanish language!
I like the the course so far. As I've only started, I cannot say much. But the microphone does not work sometimes when recording. Also it would be good if courses were too, because some of the learners such as me cannot always pay for it. But otherwise, it is satisfactory.
Response from Rocket Languages
Response from Rocket Languages: Hi Aiman - We haven't had any other people report issues with the voice recording. Note that Google had outages recently that may have affected how the voice recognition works. If it is still not working for you then I would suggest looking at this FAQ; https://www.rocketlanguages.com/help#226 and if that doesn't work send an email to customer support with details of what device and microphone you are using. I am sure we can resolve it!