points disappearing

bolletjeb

I just finished a lesson with a quiz and was awarded 25 points. As soon as I switched to a new lesson, the program started to count from zero onwards and my quiz credits seem to have vanished completely.  They are not shown in my recently gained points either.

Also I noticed that the actual time in my profile is not right. It should be Central European Time. Maybe this is the location of the glitch?

bolletjeb

I am sure I posted this in the French section, but the program seems to know "better"...

eiman-k-elmasry

Hello bolletjeb
I will forward your concern to the person in charge.
Thank you for your feedback

marieg-rocket languages

Hi bolletjeb, 

We apologize for the delay in getting back to you; do you continue to see issues with the points system? It may be a situation that has to do with timezone issues as you mentioned before. 

If you have further comments or questions, please contact us at support@rocketlanguages.com in order to review your problem a little deeper. 

Kind Regards!
 

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