Help with My Vocab

Jimmy-K

Jimmy-K

Hello, I keep adding important words to My Vocab...I like this feature very much so I can focus on power verbs and common words first. The only problem is most of the time a whole phrase is saved with the one word when I go back to My Vocab to listen to the word. For example, I save the word bang and when I click it to listen to the word, I may hear Tai bangle instead of just bang. Am I doing something wrong? Is there a particular place I need to go to so I can save single words to review later? Thanks for the help!
Dionna-Monique

Dionna-Monique

I noticed this on a couple of words on my list as well, and one word I put on the list the audio was completely wrong, but I have no idea why or how to fix it. Sorry.
Lin-Ping

Lin-Ping

你们好! We are working on fixing this problem and we hope that it has not proved to be too much of a problem. 太不好意思了。 再见!
Rocket-Languages

Rocket-Languages

Hi Dionna & Jimmy, The way the system works is by matching up the vocabulary & the audio is by the "best guess". However we are in the process of adding the new Rocket Record feature across all our language courses & once this is done the system should pull the audio from the correct sources instead. What could also be happening is that the word you saved is associated with the wrong audio file so you could send us feedback using the Help & Support link at the top of page to let us know what word you found this on and we can look into it. I hope that helps! - The Rocket Languages Team
Chris-W59

Chris-W59

My "add vocabulary" feature doesn't work any more. Why? I have tried on Google Chrome, safari on mac and using Google on Windows. None work. help!
Lin-Ping

Lin-Ping

你好Chris! Are you still having problems with the "add vocab" feature? If so let me know I will pass this along to our technical team and we will see if we can sort this out for you. - Lin Ping

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