Why does the benchmark test keep having 'glitches'?

While in the middle of doing the benchmark test for French, does it freeze up so that I can't click the “easy”, or “hard” button and move on to the next question. Sometimes I'm like ‘40’ into it and it does this. When I refresh, all my progress for that test is removed and I have to start over. Do you know why this would be happening, and is there any way to fix it? Any help is greatly appreciated!

Thanks so much for your post! Our sincere apologies for the trouble you are having with the Benchmark test. I've asked my colleagues in the IT team to look into this, and will let you know when I have an update for you. In the meantime, all the best with your language learning!

Hi again, I'm just following up on this with the IT team, and wanted to check with you whether you were taking the Benchmark test on a tablet or laptop/desktop computer, please? It would be great to get that information to help us narrow down the cause of the glitch. 

Thanks so much! 

I am using a desktop computer. Thank you.