accessing my microphone

I am not able to access the microphone in order to playback my responses

Thank you, Joan

Hi Joan,

Thanks so much for your post. Our apologies for any inconvenience caused. 

Desktop computers:

• In order to get the best out of your course, we recommend using an updated version of the Chrome browser. True voice recognition is only available for Chrome and Safari 12+ users.
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• Please note that Firefox, Edge & Safari 11 will record audio without pronunciation feedback. All other browsers can only play the tutor’s audio.
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Rocket Languages app:

Rocket Record works slightly differently in the app - you will be able to record yourself and be rated for accuracy, but won’t be able to play your own recording. If you would like to be able to listen to your own pronunciation as you go through the lessons, we recommend using the desktop version of the course with either an updated Chrome or Safari browser.

I hope that helps! If you have any further questions, please don't hesitate to contact the Customer Care team on [email protected].