Rocket French Reviews
Find out what actual users have to say about our courses through their Rocket French reviews.
I can't. you won't let the honest responses be submitted. there is nothing awesome about your program. Neither, do you respond in a timely manner to concerns. So if you want honest then let them be submitted
Response from Rocket Languages
Response from Rocket Languages: Hi Patrick - It looks like your review has been submitted correctly?
I have used Rosetta Stone and Berlitz in the past to become comfortable with Italian and German before trips. I found both of those much easier than Rocket. The English accent of the narrator makes it hard to follow, and the pace is very slow, which leads me to get distracted mid-lesson.
Response from Rocket Languages
Response from Rocket Languages: Hi Stephen - I am sorry to hear that Rocket French isn't for you. We do of course have a 60 day money back guarantee if you don't like it. Just contact customer support!
Very poor experience regarding the numerous simple spelling mistakes and inconsistent and sometimes just plain wrong translations. I expected much more from a paid for language learning tool.
Response from Rocket Languages
Response from Rocket Languages: Thanks so much for your review. When writing translations, we try to find a balance between being as literal as possible, while also conveying the meaning of a sentence. If there are any phrases you think we could translate more literally, please don't hesitate to send them through to our customer support team. Regarding spelling errors, we are in the process of going through all of the Rocket French lessons at the moment, and so you should soon find that this is no longer an issue. Our apologies for the frustration caused!
I have 3 previous French courses (Premium, Premium Plus, and Platinum). I have been extremely satisfied with them; I listen to the audio lessons all of the time to increase my comprehension of spoken French. I purchased the Travelogue package and have been very disappointed that the audio is in English. Without being able to listen to the entire lesson in French, it completely takes away the audio experience and turns it into just a series of exercises to be completed. Is there any way to change the audio portion into French, instead of the woman reading the lesson in English?
Response from Rocket Languages
Response from Rocket Languages: A French narrative will be in the Rocket French Travelogue series by the end of the year! (Update 2018: The Rocket French Travelogues now have the full script available in French as well as English, and French and English audio versions that you can use much like the Interactive Audio course tracks)
Nothing "awesome" to say. I thought you wanted my honest, candid feedback. Still waiting for help on the problem of inserting special characters in the writing practice section of lessons. Rocket told me I must wait two to four days.
I get the impression Rocket also doesn't teach grammar either—at least not overtly. Disappointing.
What's your return policy?
Response from Rocket Languages
Response from Rocket Languages: Hi Bruce - The special character issue on Rocket French "Write it!" exercises has been resolved by adding in special keys for the French characters. Grammar is taught extensively in the Language and Culture lessons, did you see those? And, finally, if you decide that it's not for you then we have a 60 day full money back guarantee. Just contact customer support.
Very disappointed. I bought this primarily for verbal skills & to be confident to talk the language. The voice recognition software for all devices is dreadful. It is woefully inadequate & buggy.
Aside there aren’t any repeat reinforcements in the lessons & each one is loaded with ‘additional’ vocabulary which confuses the core lesson.
Response from Rocket Languages
Response from Rocket Languages: Hi Keith - There was an issue with voice recognition, which has now been resolved. We do recommend, if you are using a desktop/laptop, a headset microphone for best results.
I absolutely want to love this program. The content is great. The audio lessons are top notch, but I can't get anything to work correctly on any device and 20 days in and still no contact from a manager or tech after several email requests and live chat requests for it.
I've submitted a pile of screen captures and video of the errors. I've tried multiple devices and computers.
Marie G responds quickly over live chat, but nothing ever seems to come of it.
The program has great content, but trying to use it is is beyond infuriating.
At this point I'm not prepared to keep the product unless it's next to free.
Response from Rocket Languages
Response from Rocket Languages: Thanks for your review Jesse. Our sincere apologies for the trouble you've had with your course, and for the delay in getting some help for you. We will get some assistance from the IT team and get back to you ASAP.
I am a visual learner,
so I need a visual phentic interpretation of the language
before I can pronounce it.
Unfortunatly,
Rocket Language only does this to my pronuncation attempt.
Response from Rocket Languages
Thanks for your review, Phillip. All French words and phrases included in the course are accompanied by both written French, and by English translations, as well as audio to tune your ear to French pronunciation. Our podcast-style audio lessons are fully transcribed. Unfortunately, we don't provide a phonetic interpretation of the language, but the following two lessons help learners recognize the sounds that each letter or accents make: "Alphabet and Pronunciation"; "
Important Pronunciation Tips". I hope that helps! All the best with your language learning.
On ipad voice playback won’t work. No reply from customer service. Back to the Fluenz program.
Response from Rocket Languages
Hi Pul, thank you for leaving a review. I'm sorry to hear that you didn't receive our customer support team's response regarding your voice playback issue. Unfortunately, the app version of Rocket Languages doesn't support the voice playback feature. We hope that you'll continue your French language-learning journey and wish you all the best!
The program is so full of bugs. I have attempted on both my Mac and iPhone.
Response from Rocket Languages
Hi Frederick, thank you for your review. We're sorry to hear that you have experienced technical issues with our Rocket French programme. Our customer support team has already been in contact with you to find a resolution. We appreciate your feedback and wish you all the best with your French language journey!