Forum Dashboard: Active Streak and Longest Streak Incorrect

Dashboard: Active Streak and Longest Streak Incorrect

danos

danos

It seems that the "My Rocket Scheduler" is indicating an active streak and longest streak of 5 days and 6 days respectively. They should both be indicating 10 as I have continuous green boxes for the last ten days (since I started).
Robert-C7

Robert-C7

You should click in 'settings' right below "My Rocket Scheduler" toward the right a verify or correct the timezone.
danos

danos

Thanks but the timezone is correct. It seems that there is something wrong with the system.
Dan-H24

Dan-H24

Try logging out and back into Rocket Languages. If that does not work, you should send a message to support.
danos

danos

@Dan H24- Thanks, logging in and out doesn't seem to help. I've let support know.
Diana-S1

Diana-S1

I can't figure this out.  The other day I saw that my active streak was 20 days, but I haven't had a "day off" in quite a while.  Today, I see only 2 days as the active streak, and I know that I've been faithful with the French for quite a while.  Does it reset to zero days for no particular reason?

I see the above comment regarding timezone.  I live in Pacific Time, which I thought is the one used by RL.  Really, I think the timezone of the computer is the one that should be used for calculating the active streak.
Steven-W15

Steven-W15

That would be a good default but I don't believe the RL system can access the time zone setting on your PC.
 
bolletjeb

bolletjeb

Where can I access my time zone? I know mine is wrong too, but I could not find this in my profile.
Diana-S1

Diana-S1

I'm again wondering if the Active Streak / Longest Streak counter resets to zero for no obvious reason.  My active streak was in excess of 100 a few days ago.  What happened?  Today it shows that my Longest Streak is 20 days and the Active Streak is zero days -- interesting, especially since I've used RF every day for some time, including yesterday.
Matthew-H68

Matthew-H68

I don't blame you guys! Yesterday I had almost gained my personal goal of seven hundred points, yet it completely erased them before I had even logged off. Yet my active streak says that I have been on here for 2 days, and it remembers that my longest streak has been 5 days. I know that it wasn't my computer's fault. Creepy and weird!
jason-oxenham-ceo

jason-oxenham-ceo

Hi Brittany/Diana - We have just overhauled the points/badges system. The points that you have earned and any streaks affected during this transition will be retroactively added within the next few days. We had to do it this way as we had 75 million rows of points data to migrate across to the new system!
jason-oxenham-ceo

jason-oxenham-ceo

Hi all - There was a timezone issue that caused a few of the issues mentioned in this thread. That should all resolved now and members points/streaks should be accurate! Sorry for any inconvenience.
Steven-W15

Steven-W15

Mmm, not for me. My active streak has been "0" for over a week now and I haven't missed a day in a very, very long time. Also some 50 000 points have vanished from my total points.
 
Steven-W15

Steven-W15

My active streak was restored (correctly) as of yesterday but it is now back to 0 (incorrectly). Points have yet to be restored.
 
Alan-L1

Alan-L1

Mine is still zero as well . 
The points goal counter seems to be working much better though, It does miss a count every few  times on short words if you review them too fast (less than 3 seconds)

PS:  The active streak started working a few minutes after this post
Dan-H24

Dan-H24

My active streak has been all over the place too. Not only that, but my total points show 265k on this page, but on the leaderboard only 245k. 
jason-oxenham-ceo

jason-oxenham-ceo

Hi guys - Thanks for the feedback. I will get our guys to look into it asap.

Note that some people who have been members for a long time may have had a overall points reduction as with the old system we realized some points were incorrectly awarded. Dan - You may well have been one of these.
Dan-H24

Dan-H24

Well, it kind of sucks to be me then. For the longest time I was right up there at 4 or 5 on the Spanish all time leaderboard, always chasing Charles and with David on my heels. Now I'm at 10 with a couple of people I've never heard of before ahead of me. And I'm pretty sure that right now it is showing me with about 25000 less point than I had a couple of days ago.
jason-oxenham-ceo

jason-oxenham-ceo

Hi Dan - Yes, sorry about that. With regards streaks/points anomalies, we have been trying to optimize the caching involved so that the performance of the site isn't compromised. Hopefully it is all working as it should be now.
Dan-H24

Dan-H24

Jason: I really don't think that I have been awarded points that I have not earned, and I don't understand how "the system" awarded unearned points to begin with. But, if you are going to unilaterally knock me down from the 265,445 points that my total points shows on the front page to the 208,191 shown on the leaderboard page, then you should also strip me of the "Spanish Green Star Hero" badge that I was proud to have earned upon reaching (honestly, I thought) 250,000 points awhile back. I am not so proud of it anymore.

This must be what it feels like to play fútbol. At the "end" of the game the referee unilaterally decides to add an arbitrary number of seconds or minutes onto the end of the match. Only he/she knows how much time was lost during the match. Kind of a WAG, I think.

Anyway, at the end of the day, I will still study Rocket Spanish because it helps me reach my goal of learning to speak Spanish, so I guess I will ignore points goal, total points, leaderboard, etc.

 
Trish-M13

Trish-M13

I have just been working on Spanish Module 2.4 - Play It.  No points are being added to my total for this activity.  It was working for earlier activities.
Trish
Alan-L1

Alan-L1

My active streak worked for one day then went back to zero . It still sits at zero.
jason-oxenham-ceo

jason-oxenham-ceo

Hi all - It looks like something is up with the latest release. We will be looking into this as a matter of urgency. I apologize for the inconvenience.
Diana-S1

Diana-S1

I see that the active streak/longest streak isn't yet working correctly.  I returned home three days ago after being away for four weeks.  Prior to my trip, I didn't know how long the active streak was because of the RL troubles.  I was hoping I would have a new longest streak before my trip, but don't know if I achieved that.

Now I'm back home and I see that my longest streak is still only 20 days, which I know is inaccurate; it should be in excess of 100 days.

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