Forum Every one is a novice today

Every one is a novice today

sfpugh

Once again everyone is a novice but the score totals look OK. (25 Sep)
I am studying German but I guess it is that same for all.

marieg-rocket languages

Hi sfpugh, 

Thank you for the feedback; we have gone ahead and reported the issue to our tech support team so the information is restored as soon as possible. 

Kind Regards!
 

Joe-C4

Still a problem 

Fixed yesterday for a few minutes but still no resolution to the novice issue

sfpugh

Yes, now it is awarding badges according to the day total in German, not the all time total.

marieg-rocket languages

Thanks for your comments and updates. I have followed up with tech support. 

Kind Regards!
 

sfpugh

The badge system still isn't quite right. If you look at all courses+all time, some of the badges don't look right.

Dean V

I wonder why this happens? I thought that the badge reset was a monthly thing, like a competition to see how far you can get each month.

Tony-S10

It has happened again. Back to novice and my 1007 day current streak is now showing as 73 days.

icmnfrsh

I can confirm that my 60+ streak now says 4 days today.

Ron-Antibes

Yes indeed the dopes in IT have mess up the point system yet again. Twice in one week, that's a new record! Over the last year or so, this is the fifth time this has happened! 

Very annoying, trying to study and the stupid banners keep popping up! Apparently they don't test their code changes before unleashing them on the students.  

marieg-rocket languages

Hi there, 

Thank you for all your feedback and details. I have also updated the the ticket to indicate you are having problems with the current streaks. Our Tech Support team continues to work on the glitch and will be fixed as soon as possible. 

Kind Regards. 
 

Dean V

I wish this would stop, it is really annoying 

Tony-S10

Thanks for escalating the issue. The points I am not so worried about but the active streak is a problem. To have over 1000 days of straight study being erased is frustrating. I am taking the official Japanese language proficiency test in December and want a time record of how many days in a row I have studied to attain a certain level. 

Fred-C14

I thought that with several years study and nearly 200,000 points under my belt the novice certificate that just flashed up was insightful but possibly a tad harsh!  (-:

Mickyboy

191342 hard earned points and now reduced from Platinum to a learner.  PRETTY DEMOTIVATING!

Tony-S10

It is still mucking up big time today by not adding days to active streak. Very strange. If I close the browser after doing work and reopen it and do more it is as if I am starting a new day with all points reset to zero but under total points earned it still shows the true value.

marieg-rocket languages

Thank you for all your feedback and patience. Please rest assure the streaks and badges will be restored as to what they are supposed to be; our IT Team continues to work on this issue so it can be fixed as soon as possible. We apologize it has taken longer than expected. 

Kind Regards. 

Tony-S10

Thanks again, I hope you get it sorted as it must be frustrating at your end as well having to deal with it.

ClaudetteD2

Today's points are not incrementing. They are getting set back to 0. The day incremented fine but not the points. I, too, went from Silver Star Master to Explorer in Spanish. I know the badge system is being worked on but what about the point system? There is nothing to show for today's work.

yademas

Another day, same problem.  

Tony-S10

Same no points registering still and my over 1000 day active streak is cut to 76.

Mickyboy

The points system is very entertaining but I've decided to get on with learning the language and stop stressing about points.   

I'm sure the Rocket team will get it sorted eventually if they are left alone to do it!

Ron-Antibes

It appears that the scoring system has been returned to its former luster, although the badge colors are funky...

Tony-S10

Its not fixed yet. I do not care about the points but I would like my 1000+ day active streak to be fixed which has not been fixed. I have made some effort to study every single day even if it was for a short time and to have the active streak go is more frustrating when I want to make an accurate count of days studying to get to the levels I am at. My 1000+ active streak is supposed to be continuing and now it is showing 79 days only.

Suzanne-R

Three times I've earned points that should've accumulated each time I change between today's German lessons, and each time the 'today's points' starts from zero again.  The points accumulating has been an on/off problem for weeks now...... :-(
My leaderboard position seems to jump all over the place too.  

Joe-C4

Agree lost some points today also it looks like the 24 hours is not resetting after 24 hours. for me the total for the last 24 is for my last 5 days.
 

Tony-S10

I am forgetting about the points, not worried about them. The current active streak is a major problem. It was fixed yesterday and recognised my 1013 days of continuous study. Today the active streak is back to 81 days and 366 longest which is more irritating to me than points loss.

yademas

Well I'm not losing sleep over it, that's for sure, but it is getting irritating.  
It's nice to know your point total as you go through the day, particularly when jumping around.  Some of use them as motivators or goal milestones.  
 

marieg-rocket languages

Hi there, 

It seems the IT Team will roll out a fix in one or two days that should restore all the badges, points and streaks. Once it is out I will follow up with you in case something is not working properly. 

Kind Regards. 
 

Dean V

It looks like this problem is fixed. thank you

Badger

Still broken.  I have lost "streak" days because Rocket Languages resets them.  I don't have to do anything except logout and then login the next day.  You can lose a few days on the streak or more than a week.

They also reset the points overnight from time to time.  I have gone from 1,800 points to 0 (zero) points over night.  Again, all I had to do was logout and then login the next day.  In fact it happened to me today.  No way I will subscribe to other levels if this keeps up.

Dean V

Why is everyone obsessed about the streak? It is no different than being obsessed with the points. But people act like streaks are important but points are not. I would like both to be fixed but they don't really matter.
 

Badger

Some people are competitive in nature, so points and badges mean something.  Rocket Languages is still the best program I have used (of the 3 I subscribe to) because I am learning German faster with this program.  But if you give me points and badges please don't take them away.  

Dean V

I feel the same way badger. The points and badges kind of feel like achievements in a video game. 

marieg-rocket languages

Hi there, 

Thank you for the follow up and update; I will check again with tech support as the points issue had to be resolved by now. Please rest assure you will get an update and correction of the Streaks and the points, so no progress will be lost, but of course, I understand it can be frustrating not seeing accurate information. 

Best! 
 

Badger

"Dean V
I feel the same way badger. The points and badges kind of feel like achievements in a video game.
"

Genau!
 

marieg-rocket languages

Hi there, 

Badger, I have sent you a personal message, so we can review further what you are experiencing with the course;

DeanV, are you also having problems with your points and streaks? 

Please note that the information displayed on the Dashboard, where you see the lessons and progress of the day, resets per day:

https://1ce.org/1#HkSHRFQoQ

This only reflects the points made on the day, so it does reset over night, the Streak works in a similar way, so as you start your day and work on a lesson and get points, the streak will also update. 

Kind Regards!
 

Badger

Hello,

Everything 'seems' to be working fine for two days now.  I replied to your email with a detailed explanation.  I have been very vocal about this both here and in email and I appreciate the diligence Rocket Languages is investing in this.  Like another member said, the points and badges feel like achievements in a video game.  This is still one of the best courses on the market and I have tried four (4) to date.  

Danke!

Badger

Russ-B

Hi Tutor
My streak is also incorrect. It reset to zero 26 days ago when the problems were occurring, and is currently showing 26 but should be around 70.
Any chance of getting that corrected too. Thanks.
Kind regards
Russ

marieg-rocket languages

Hi Russ,

Thank you for letting us know; I have asked the IT Team to review your account, so we can update it if necessary. 

Kind Regards

Susanne-L2

I have also lost my streak of 650+ days (probably 664 now) as a result of the change.  Streaks do act as motivators.
Regards.

marieg-rocket languages

Thank you Susanne-L2, 

I have also updated the ticket with our tech support team so your account can be reviewed. 

Kind Regards!
 

Susanne-L2

Many thanks for the quick response!

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