Forum play it not working

play it not working

sfpugh

sfpugh

Today, I find that the play it section doesn't work in both German and French.

When I try to use the play it section of lessons I get a message that something went wrong and a reload button. This appears to affect all lessons in Geman and also French,

I am using window 10 with the Chome Browser. I tried re-loging in and clearing the cache. The same problem occurs with the Edge browser.

marieg-rocket languages

marieg-rocket languages

Hi sfpugh, 

We appreciate your report on this issue; we have reported it to our tech team for their review. 

Kind Regards!
 
PBurbank

PBurbank

I also find that the play section doesn't work on Rocket Russian, French, and Spanish.

 

Sincerely yours

sfpugh

sfpugh

Good to hear I am not the only one. I am surprised that more people haven't noticed. I use it a lot for revision.

CharlesS20

CharlesS20

I am having the same issue with spanish both yesterday and today. Running Chrome on a PC.

SimoneP

SimoneP

I'm having the same issue. Rocket Italian, all 3 levels. None of the audio converstations can be played within any module or lesson. First noticed the issue on Friday Oct 22. As of Sunday AM on Oct 24 the issue persists.

sebongela

sebongela

HI All

Not having a problem with Chrome, but I prefer Firefox and am having issues with ponts lagging in the hear it say it section. So have been using Chrome for ths. but switching back and forth is annoying.

In FIrefox, some of the points aren't recording. Happening in Itlian and German

Sebongela

 

Tbiesty

Tbiesty

I'm also having the same issue with Rocket French.  First started on Friday morning, October 22.  

GaryM25

GaryM25

Same issue here

  • macOS 10.15.17
  • Chrome Version 94.0.4606.81 (Official Build) (x86_64)
  • Travelogue Lesson 3.4

Play conversation and Play as buttons lead to:

There was a problem loading the lesson. Please try again.

Using the reload button doesn't resolve anything.  I also tried logging out and back in to Rocket Spanish, as well as restarting Chrome.   I first noticed the issue today, but haven't used those functions in a few days, so it may well have appeared earlier.  I have not updated Chrome since the time it last worked.  Hope that's helpful.

marieg-rocket languages

marieg-rocket languages

We appreciate all your reports and details; once I get a reply from the tech team about this issue, I will let you know through here as well. 

 

Kind Regards

sebongela

sebongela

Just a heads up. Play is also not working on Firefox

Sebongela

Tbiesty

Tbiesty

It just starting working for me now.

marieg-rocket languages

marieg-rocket languages

Hi there, 

 

Yes, we were informed that this issue is resolved now, so please let us know if you need further assistance with the Play It feature. 

 

Kind Regards

 

sfpugh

sfpugh

Yes, it seems to be working normally now.

Thanks

Simon

Ask a question or post a response

If you want to ask a question or post a response you need to be a member.

If you are already a member login here.
If you are not a member you can become one by taking the free Rocket Spanish trial here.