Forum Today every one is a novice

Today every one is a novice

sfpugh

Alt least in German, everyone is classified as a novice. I suppose it is just a glitch. :-)

Tony-S10

No everyone, heaps weird and I am glad the whole site has not crashed. I am off to Japan in under 60 days and need to cram. At least the site is still up. Points loss I can deal with.

lesieur200

Yeah this happened with French too.

CMcHan

...and Spanish.   : (   doomed to be a novice forever!

dsdarr

And in Portuguese. The point totals are wrong too I think...

marieg-rocket languages

Hi there, 

Thank you for your feedback. We have reported the issue to our tech support team so they can review it and fix it as soon as possible. 

Kind Regards. 

sfpugh

Thanks, it seems to be working normally now.

Tony-S10

nope still broken and still not working. It is resetting you to novice each day but keeping your total points tally.

sfpugh

It seems OK in German, perhaps the problem is language specific now?

lesieur200

Maybe because French is still not working either.

marieg-rocket languages

Thank you; I have updated the ticket to our tech support team.

Best

dsdarr

Under Portuguese, everything seems to be okay now except for the totals for "last 12 months".

sfpugh

I have French too which I haven't started yet, but looking at progress, lots of levels are showing on the leader board. So it seems to be working for me there as well.

Maybe it need a re-login to get it going again although I didn't have to do it.

Ramsey-P

works now.

dsdarr

still not working in Portuguese...

Tony-S10

No still not working, 12 months rankings are incorrect and all time rankings are incorrect. Also the level you are is incorrect as it has not promoted you to your previous rank since you were all bumped down to novice.

sfpugh

It continues to look OK in German including the all time rankings.
However if I switch to all courses it is messed up with points and levels that don't make sense.

Ramsey-P

ok with spanish

Tony-S10

Looks like it is all restored now.

sfpugh

I spoke too soon, the problem is back. I am back to novice and so is every one else. It seems that only today's points are being accumulated. Perhaps it is due to current maintenance to fix the problem?

Tony-S10

Yep all broken again. The last 12 months and all times ratings are removed and reset to zero.

Erubar

For me, on Chinese, everything seems fine, and has been that way, for me, at least.

Suzanne-R

Still broken, I worked my way up in German and now I've been back at Novice for a week or so.  Thought the problem would've been fixed by now?
 

lesieur200

French seemed to be fine a couple of days ago, but now I'm back to being a novice. 

sfpugh

Today. it seems mostly OK here in German. However strangely the 12 month totals are not working  properly all though all the other totals look plausible. 

Tony-S10

I am seeing the same 12 months not correct.

marieg-rocket languages

Could you please check again? It's supposed to be fixed now. Thank you for your patience and understanding!
 

dsdarr

"last 12 months" is still wrong and "last 24 hours" is wrong as well. The others are probably correct.
 

HugoM5

Today in German everything is fine.

sfpugh

The levels look fine both in German and "All courses", however the points totals are OK except for 12 months where they are far too low.

This true after clearing the cache and re-logging in. The top point score in "All courses" at 12 months is currently 26141.
 

dsdarr

Similar story in Portuguese. Everything appears to be more or less correct except 12 months.

sfpugh

Everything looks OK now both in German and "all courses"

marieg-rocket languages

Thank you for all the feedback and updates; I have been informed the '12 months' and the 'last 24 hours' have been fixed as well. 

Best

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