Forum Can't log out

Can't log out

Chuck-E

Chuck-E

I have been a student in Rocket Italian for years. For some reason I am no longer able to log out of Rocket Italian because of a promotion that wants me to check out courses and prices of Rocket Italian being offered. What's going on? When I ask to just Log Out from the promo intro screen, nothing happens. It just sits there. It will let me go in and check out the promo details but it won't let me log out. HELP.
Dan-H24

Dan-H24

Sounds like a problem to report directly to support, to me. Some sort of programming error. I encountered one awhile back where I could not earn points when using Rocket Record in the audio lessons. It ended up being some sort of conflict with Firefox. They were able to fix it when they knew there was a problem.
Byron-K21

Byron-K21

I just now experienced the same thing with Rocket German. Very annoying.
Robert-C7

Robert-C7

I guess I never experience this since I never log out. I also use multiple computers and I never ever have problems as a result. I suppose I do log out when I reboot the computer but that is incidental.
Chuck-E

Chuck-E

That's an interesting part of the problem. I tried re-booting. Didn't matter, Rocket Italian didn't close and was still "active" after re-boot.
Rocket-Languages

Rocket-Languages

Hi everyone, Thanks so much for your posts and for bringing this to our attention. Our sincere apologies for any inconvenience caused. We have fixed the log out problem that was occurring. Please try again, and if you continue to have issues, don't hesitate to contact the Customer Support team for their assistance. Thanks again!
maha266

maha266

if u understand ur issue correctly then use this link to move from language to another if you subscribe to other than italian. http://members.rocketlanguages.com/Members/Course/
Chuck-E

Chuck-E

Thanks, Customer Service, for your help. Problem fixed.
Chuck-E

Chuck-E

I mean thanks, Customer Support team.

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