Forum Play back for "Hear it, Say it" and "Know it" not working.

Play back for "Hear it, Say it" and "Know it" not working.

Timmay!

Timmay!

Howdy,

I've noticed after I record myself in the "Hear it, Say it" and the "Know it" exercises, I can't play it back to hear how I sound.  It's been like this since yesterday.  Sometimes the play symbol will pop up after I record myself but I would say 90% of the time it won't play back what I said.  However, it's playing back fine in the other sections that you're repeating back vocabulary words and sentences. 

Anyone else experiencing this problem?

Tim
Byron-K21

Byron-K21

Yes, I have it too.
jason-oxenham-ceo

jason-oxenham-ceo

Hi Timmay/Byron - Thanks for reporting this. I can't seem to replicate it but will pass it on to the dev team to look at. If you could send screenshots to customer support outlining the exact issue then that would be great.
Timmay!

Timmay!

Hi Jason,

Is there an email address I can send a screen shot to?  I don't think I can attach a screen shot through your website "Feedback / Contact Us" option.  I was just able to replicate the problem in the "Hear it Say it" section but not the "Know it"

Tim
jason-oxenham-ceo

jason-oxenham-ceo

Hi Timmay - Yes, sorry, please send to support@rocketlanguages.com
Timmay!

Timmay!

Thanks Jason.  I sent an email out describing the problem with the screenshot attached.
Pudu

Pudu

Any information on this issue? I'm having the same experience using Firefox 43.
jason-oxenham-ceo

jason-oxenham-ceo

Hi Pudu - The original issue should have been rectified a long time ago. If you are experiencing something similar please email customer support, with a screenshot as well as which lessons are affected.
Pudu

Pudu

Thanks Jason.  It was working fine for a  while and then part way through the page the playback buttons only for my recordings just remained greyed out. However after I posted I remembered to check my browser and updated it. I will test it out and if the problem shows up again I'll follow your advice.

Cheers
Tony-S10

Tony-S10

There are still a few modules that appear to have broken links or lessons that turn up from time to time. I am having the same issues on modules in Rocket Japanese.
Pudu

Pudu

That is where I experienced it too. I haven't had a chance to go back to it today yet.

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