Forum Unwelcome pop-up

Unwelcome pop-up

nóng fū

Just today, every time I click on an icon I get a pop-up that says " Congratulations, You've just achieved a new badge. Cool!"

It is definitely not cool.

Gufetto

Me too - Rocket Italian. It's really annoying and basically means I can't use the program properly!  I have restarted my whole computer and tried other devices but it's still happening... I hope it gets fixed very soon :(

sfpugh

Yes I get that too in german, every time I get a point I get the pop-up. It makes play it tests unusable and everything else very annoying.
I tried logging out and clearing the cache with no effect.

ClaudetteD2

Happening in French also. Very difficult to work on lesson. Hope this gets fixed soon.

Fred-C14

Me too! I should have my Supreme Master of the Universe badge by now!  I can't hear the spoken bit of the phrases either although I can hear the lessons.

A damn good excuse to do something else though! 

PS  And I even got a new badge for posting this comment.

Alan-L1

Same here for Spanish and Chinese courses

JamesM101

Same in Italian

MBC

Glad I'm not the only one. First day, and thought for a terrible moment that it's always like this! Just too annoying to work with.

MBC

JeffreyS16

Same here in Italian

yademas

Please fix it.  The program is completely unusable at the moment.  And it's messing with my schedule.  LOL.  

MrD31

Hopefully, Rocket operates as a democratic institution and the weight of the Vox Populi (Latin), will persuade Rocket to remove this irksome provision of badges. Unlike the cartoon character Muttley, I do not require a medal for every minor achievement."..
 
 

AndrewA26

Same here with Rocket Spanish. It's making the course very annoying at the moment

Sū shān

I've switched over to using the phone app for now, as that seems to be working OK.
 

Joe-C4

Agree Spanish is acting up as well

Isabella279

Same here (German). Very irritating, I think I will have to skip my lesson until this is resolved. I cannot concentrate getting spammed with the pop up constantly.


edit to add: I've also sent a message using the Contact Us help center button as suggested by  夫婦茶碗

70Augsburg

Very annoying

Bianca83

Same here! The program is unusable. (French)

夫婦茶碗

Is there an email or form for reaching Rocket support? The problem is clearly related to the points system but there is no direct "send feedback" option for points as far as I know.

Update: Yes, there is a "Contact Us" button in the Help Center. Has anyone sent a message about the annoying points pop-up that way?

Dean V

Happening to me as well, really annoying and definitely not cool

夫婦茶碗

I sent an email via the contact form and received the message, "Thanks for your email. Please allow 2-4 working days for a response." Hopefully they see and fix it sooner than 48 hours.

DavidJ72

Constant pop up on Japanese as well.  Off putting and irritating.  Needs prompt action.

Isabella279

I've sent an email as well as suggested by 夫婦茶碗 and I linked back to this thread, I recommend everyone else do the same so hopefully they look and resolve it quickly.

DiGiorno

I've sent them an email as well. Hopefully, they are working on it. It's very annoying.

夫婦茶碗

I don't think I did anything different (didn't clear my cache, didn't log out/back in) but it appears the non-stop notification has stopped for me.

DiGiorno

It has resolved for me as well :)
 

Gufetto

and me :)
 

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