Audio not working on app

NancyM28

NancyM28

I’ve been having problems with the audio on the Spanish app for a number of days now (no sound). Sometimes it comes on briefly then stops working again. I tried turning my iPad off and restarting - the sound worked for a minute then stopped. Anyone else having this problem?
marieg-rocket languages

marieg-rocket languages

Hi NancyM28, 

Thank you for your feedback. Yes, unfortunately, there is a glitch with the app at the moment that makes the audio stop after a while; our IT Team is currently working on finding a solution to this. 

We appreciate your patience and understanding. 

Kind Regards
DavidP70

DavidP70

I'm having a similar problem with the Survival Lesson - Around the House. I get no audio, no recording. This has been true for two days and I can't complete the lesson. I'm able to access other lessons but this one is stuck.
Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola NancyM28 y DavidP70!

Thank you very much for providing your feedback. An app update that was intended to address this issue was released late last week - could you let us know if you're still having problems?

¡Gracias!

Liss
NancyM28

NancyM28

Have been using the computer recently, but I just tried out the iPad app and the sound seems to be working. Thank you!
DavidP70

DavidP70

Hi - yes, seems to be working again.
Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola NancyM28 y DavidP70!

That's great to hear - thank you! :)

Saludos,

Liss

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