I purchased the Spanish Premium and have been using it for about a month now. Suddenly I can no longer access it. When I log on all I get is the trial version. I've e-mailed Support but I was wondering if anyone else has had this experience.
Thanks.
Pam
Can't access course

Pam-M13
October 25, 2014

Dan-H24
October 25, 2014
I have not experienced this problem, but while I was studying yesterday the site was responding very sluggishly. It looks like they have been making some changes to the site which might have been affecting performance.
You most certainly should contact them with your problem. I have contacted them for issues in the past and they have responded quickly to resolve the problem.
Dan

Ava Dawn
October 25, 2014
I noticed the same thing yesterday. Usually, I just restart or reboot the computer and it takes care of the problem. I was not seeing my active days and I like seeing my daily lessons being counted. I think I have 165 active days now.

Dan-H24
October 25, 2014
Es interesante que cosas pocos motivarnos, ¿no? Me gusta ver mi puntas y días activos también.

Robert-C7
October 25, 2014
In haven't had any problems either. Sometimes I need to reboot to clean out all the cobwebs. Shutting down all browser sessions and restarting may also help.

maha266
November 9, 2014
contact the support chat - they might faster then E-mail
I had an issue when i purchase - not like yours, and they helped me quickly.