Help!

When I try to listen to the complete lessons, there's no volume. I don't hear anything, and the volume control device is stuck on low -- I can't move it. I hope this is something that can be fixed at your end.

I don't have your answer but if you go to your lesson, to the upper right section of the page are three icons .Put your courser on the man in the blue shirt. Click on it and you will have access to Rocket Spanish people to help you. I did and got good fast answers.

I clicked on my spanish lesson and no volume. I've tried 2 speakers and a headset...nothing

What are you using to listen to the lesson?  A laptop computer or a smart phone or what?  Is sounds like a hardware problem.  If your on a computer you need to go to the settings and make sure that everything is set properly; ie make sure the sound output is set for the correct speakers. Same thing for the microphone. What is your operating system? 

Before you adjust anything, try going to youtube and watching a video... Do you have sound there?  If not, try playing around with your setting until you do have sound. 

In windows it's pretty easy.  On the lower right corner of the screen there is an icon shaped as a speaker, click on it to open the menu and select sound control panel.   Make sure that that the speakers you want are checked as default. Once you do that you can then test the sound. 

If you are using a smart phone I don't really know how to help you.

I hope this helps,

Either way, come back to let us know