Forum Rocket Spanish Spanish - Feedback and Comments Lesson 7.7 audio difficulties since update.

Lesson 7.7 audio difficulties since update.

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola Jackie644!

Thank you very much for your feedback. It does seem as though some of the voice recognition is having trouble. I will pass this on to our tech team immediately for them to look into. 

Our apologies for this issue!

Saludos,

Liss
OrlandoC5

OrlandoC5

Audio problems?

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola OrlandoC5!

 

Thanks for your message! Could you let us know what sorts of audio problems you're experiencing? 

 

Saludos,

 

Liss

OrlandoC5

OrlandoC5

There's no audio to the lessons.

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola OrlandoC5!

Thanks for getting back to us! 

 

Unfortunately, we haven't been able to replicate the problem on our end - the audio seems to be playing properly in the lessons that we have checked. So that we can sort this out for you, could you please let me know: 

  • which browser/app you are using,
  • which lessons you are experiencing the issue on, 
  • which audio components are not working (e.g. main audio track in Interactive Audio lessons or phrase audio with Rocket Record), and
  • if you have tried checking the sound settings on your computer/device?

 

Muchas gracias,

 

Liss

ScottF27

ScottF27

I am having the same issues in other lessons.  It will only recognize the first few words.  It will record the whole phrase, but, not display it.

OrlandoC5

OrlandoC5

My audio has been good this week.

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola OrlandoC5 y ScottF27!

 

I'm glad to hear that the audio is working well now, OrlandoC5! Do let us know if you encounter any more problems.

 

I'm sorry that your news is less good, ScottF27, and that the voice recognition seems to be having some trouble! Could you let me know:

  1. which browser or app you're using when you experience these problems, and
  2. if you experience these problems on every phrase, or just on particular ones? (Examples would be appreciated so that we can look into this more closely.)

Thank you, and our apologies for the frustration this must cause!

 

Saludos,

 

Liss

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