Forum Rocket Spanish Spanish - Feedback and Comments Why isn't level I showing up on my dashboard?

Why isn't level I showing up on my dashboard?

Kimberley-G

Kimberley-G

When I log into rocket Spanish I'm only able to access levels two and three on my dashboard. How do I access level I? I've had rocket Spanish for many years now and I've never encountered this problem before.How do I fix it?
Robert-C7

Robert-C7

Perhaps Rocket Languages "forgot" that you purchased level 1.  This sounds like a question for customer support.  I can still access all three levels.
Kimberley-G

Kimberley-G

Thanks Robert. I thought perhaps they moved it with the new dashboard format and that's why I was missing it I guess not. I emailed customer service yesterday. I'm still waiting for a reply
Rocket-Languages

Rocket-Languages

Hi Kimberley, 

It looks like you have 2 separate accounts with us - one under a Yahoo address and one under a Gmail address. Your account under the Gmail address has all 3 levels of the course - please use that one to log in.

If you'd like us to merge these 2 accounts, please let me know whether you prefer to use your Yahoo or Gmail address to log in. I hope that helps!
Kimberley-G

Kimberley-G

Oh I must've accidentally done it when I changed emails. Anyway yes please I would prefer to merge into one single account using my Yahoo email. Thank you
Rocket-Languages

Rocket-Languages

Hi Kimberley, 

I've merged your accounts under your Yahoo email address so you should see all three levels of Spanish when you next log in. Hope that helps!
Kimberley-G

Kimberley-G

Yes I can see all three levels now when I login. Thank you so much for your help. I appreciate it very much.

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