When I log into rocket Spanish I'm only able to access levels two
and three on my dashboard. How do I access level I? I've had rocket
Spanish for many years now and I've never encountered this problem
before.How do I fix it?
Why isn't level I showing up on my dashboard?

Kimberley-G
October 22, 2015

Robert-C7
October 22, 2015
Perhaps Rocket Languages "forgot" that you purchased level 1.
This sounds like a question for customer support. I can
still access all three levels.

Kimberley-G
October 22, 2015
Thanks Robert. I thought perhaps they moved it with the new
dashboard format and that's why I was missing it I guess not. I
emailed customer service yesterday. I'm still waiting for a reply

Rocket-Languages
October 22, 2015
Hi Kimberley,
It looks like you have 2 separate accounts with us - one under a Yahoo address and one under a Gmail address. Your account under the Gmail address has all 3 levels of the course - please use that one to log in.
If you'd like us to merge these 2 accounts, please let me know whether you prefer to use your Yahoo or Gmail address to log in. I hope that helps!
It looks like you have 2 separate accounts with us - one under a Yahoo address and one under a Gmail address. Your account under the Gmail address has all 3 levels of the course - please use that one to log in.
If you'd like us to merge these 2 accounts, please let me know whether you prefer to use your Yahoo or Gmail address to log in. I hope that helps!

Kimberley-G
October 23, 2015
Oh I must've accidentally done it when I changed emails. Anyway yes
please I would prefer to merge into one single account using my
Yahoo email. Thank you

Rocket-Languages
October 23, 2015
Hi Kimberley,
I've merged your accounts under your Yahoo email address so you should see all three levels of Spanish when you next log in. Hope that helps!
I've merged your accounts under your Yahoo email address so you should see all three levels of Spanish when you next log in. Hope that helps!

Kimberley-G
October 23, 2015
Yes I can see all three levels now when I login. Thank you so much
for your help. I appreciate it very much.