Find out what actual users have to say about our courses through their Rocket Spanish reviews.
I've been using the Rocket Spanish for 53 days, and while it has some good points, it's not an effective program for learning Spanish. The co-host, Mauricio, does not speak clearly enough for a beginner to understand, and there are some times when he is clearly not saying the sentence that is on the screen. I might recommend this program for business travelers, since that is mainly what the lessons are about (getting a hotel, booking a flight, ordering in a restaurant), but even then, you won't become fluent. You will just learn what you need to know to get around in that country. I've just requested a refund.
Response from Rocket Languages
Response from Rocket Languages: Hi Jennifer - Thanks for your feedback. Getting to grips with hearing and understanding a new language can take a while, and has proven to be very person dependent. I would recommend that you listen to a Spanish radio station while you are at work or commuting. It will help you get used to the rhythm of Spanish and make Mauricio easier to understand! Of course, your refund will be processed asap!
This started well, but the App was changes and now the microphone does not give any time to respond. Despite repeated requests to rectify the problem, nothing has changed. I am now forced to request my money back as the product is NOT fit for purpose.
Spend less time on trying to sell you products and more time on making them work!
Response from Rocket Languages
Response from Rocket Languages: Hi Ian - There has been a new release of both the Android and iOS apps, so hopefully any issues you have had are now taken care of. If not, please contact customer support!
I really need to learn but I can’t I wouldn’t recommend this TO ANYONE ALL THEY WANT ARE THE REVIEWS AND THEY HAVE PUT THERE OWN IN SO THE CAN HAVE A FIVE STAR DO NOT TRY
Response from Rocket Languages
Response from Rocket Languages: All reviews are genuine. The only ones we don't publish are ones that are offensive, and/or are not actual reviews. And with this one it's arguable :)
I paid for the Spanish course and received nothing
Response from Rocket Languages
Response from Rocket Languages: Hi Scott - It looks like you ordered with a different email address to the one you used to set up your account. Customer support have sorted it out and have emailed you.
I have a Macbook pro OS Catalina 10.15.4, Firefox, AND NO I do NOT want to use Chrome, Level 1, Rocket Languages Lesson 5.9, Activity:Hear it - Say it = while clicking on the "Play" button I cannot hear what I am supposed to record. Even after recording something I cannot hear what I recorded. While at the same time the activity "Flash Cards" as well as the activity "Write It" and the activity "Know It" is working perfectly fine. Therefore it can only be a bug in your software at this point in the activity "Hear It - Say It”. After trying Chrome it did not work either.
There are obviously ongoing problems with the audio since 2019 as seen on other comments (now while I was doing the certification in Module 5) ) and no one seems to be able or willing to take car of these issues. I am extremely disappointed.
Response from Rocket Languages
Response from Rocket Languages: Hi Gerd, Lesson 5.9 has been fixed. With the new update some of the phraseboxes in that lesson stopped working as they should. Also, if you are using a Mac then we would recommend the Safari browser. Firefox does not support voice recognition. Firefox has said that it is coming but they have been saying that for 5 years!
no i dont think i will actually, i dont really like this course.
Response from Rocket Languages
Response from Rocket Languages: Hi Alyssa - Feel free to email us with specifics about what you don't like. We are always open to change!
The Hear It Say It feature does not work but must be passed to progress to the next level, essentially making the entire program useless.
Response from Rocket Languages
Hi Abigail, thanks for your feedback, we're very sorry to hear that you're having issues with the "Hear it! Say it!" feature. Feel free to reach out to our customer support team on [email protected] and we will see what we can do to resolve these issues for you. All the best!
This program charged me 259.90 two times ,did not respond to my e mails and I am not able to access the program.Ontop of that they charged me another 49.90 for what I don’t know.
There is no number you can call. They are corrupt.
Response from Rocket Languages
Hi Gigi, we're very sorry to hear that you've been having difficulties with accessing the course and our apologies on the delayed response from our Customer Support Team. We are doing everything we can to help you resolve these issues and I hope we can get your language-learning journey back on track. All the best!
It is the worst thing ever and Maricio keeps texting me at 3 am
Response from Rocket Languages
Hi Bashir, thank you for leaving a review. We currently use email to communicate with our users as opposed to text. The good news is that it is very easy to disable these emails, our Customer Support team has contacted you to assist you in unsubscribing. Happy learning!
They make it hard to cancel service, why so hard Rocket?
Response from Rocket Languages
Hi James, thank you for your review. Our Customer Support team has already been in contact with you, regarding canceling your account. Given that you can either purchase a Rocket Languages course with a one-time purchase, or a six-month payment plan there is no need to cancel your account. That means, once you have purchased the course, you have lifetime access and no recurring fees. All the best!