Forum Rocket German German Feedback and Comments Leaderboard for "Leaderboard/Last 24 Hours" isn't working correctly

Leaderboard for "Leaderboard/Last 24 Hours" isn't working correctly

PaulS108

PaulS108

I noticed that, in recent days, the placement of users in Rocket German/My Progress/Leaderboard/Last 24 Hours is not working correctly. Daily points are accumulating each day such that the chart shows total points for a number of days rather than only for the last 24 hours. I don't know how to contact the Administrator and bring this matter to his/her attention. If anyone knows how to do so, please forward my message to the proper person. Thanks in advance!  
sfpugh

sfpugh

Strange point totals seems to happen occasionally and it usually gets resolved quickly. You stand a better chance of getting noticed if you post on the general feedback forum as it seems to be monitored more frequently.
You can do live chat on the main Rocket site https://www.rocketlanguages.com/
You can also find contact details there in the support section.
 
marieg-rocket languages

marieg-rocket languages

Hi PaulS108 and sfpugh, 

Thank you for your feedback about the Leaderboard; I have gone ahead and reported the issue to our tech support team for their review. 

Kind Regards!
 
PaulS108

PaulS108

Hi Marie - Your technical support team has reinstated an accurate point accumulation reading for a 24-hour period, and I thank you for your intervention on this issue.
However, the badges are now incorrect; overnight, I was demoted from a Gold Star Master to a German Novice:((  I suppose this may sound like a petty complaint, but I must tell you that your system of points, badges, and stars are surprisingly an encouragement to a beginner like me (I began the course only a couple of months ago), and they sometimes give me the "pat on the back" that I need to assuage the discouragement I feel in learning a new language as an adult. 
Thanks in advance for ensuring that this new technical problem will be resolved.
All the best,  Paul    
marieg-rocket languages

marieg-rocket languages

Hi PaulS108 , 

Thank you for your follow up; I have also followed up with our tech team for their review. 

Kind Regards!
Peter--252

Peter--252

The "last 24 hours" points total was temporarily corrected, but seems to have gone wrong again. It appears to be giving the total for the last 4 days.
Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

Hello everyone,

Thank you for pointing out that there is still an ongoing issue, Peter--252. We apologize for the inconvenience; our tech team is currently working on a fix. 

Rest assured that all of your points are safely stored in our database, and so they haven't been lost. Our tech team's fix should be completed within the next 24 hours, and once it's done, you should see your points and standing restored. 

Once again, our apologies for the issue! 

Best wishes,

Liss

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