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Forum Rocket Spanish Spanish - Grammar Recording & rocket certification

Recording & rocket certification

VR143

VR143

Since completing level 1 6.8 

unable to complete rocket certification 

module 6 as it a mixture of all languages.

 

now unable to record voice after starting level 7.1

problems with recording since 2021 version Appeared.

i use safari , press allow recording but an error message appears 

Please help as its frustrating

Thank You ,

vr 143

 

 

 

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola VR143! 

Thank you very much for getting in touch with us!

Indeed, there seem to be some problems with the Rocket Certification at present. Our technical team is aware of this and they are looking into getting that sorted out. 

We have also been able to replicate the voice recognition problems that you are having. I will pass this on to our technical team as well to get this fixed. 

Our apologies for these technical issues! We understand that this can make things quite frustrating. We hope to have solutions very soon.

Saludos,

Liss



 
VR143

VR143

2nd day all seems ok now.

 

Gracias por ustedes ayuden

v

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola VR143! 

 

I'm glad to hear that it's all sorted out for you now! :)

Do let us know if you have any other problems! You can also reach us via email at support@rocketlanguages.com.

 

Saludos,

 

Liss

VR143

VR143

Hi,

Unable to record again , can you sort . Thanks 

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola VR143!

 

Thanks very much for contacting us about this! 

Our technical team is looking into this VR issue and we hope to have a solution in place soon. 

Our apologies for the inconvenience!

 

Saludos,

Liss

VR143

VR143

Hi,

Any news as i am still unable to record .

Please advise 

Liss-Rocket-Languages-Tutor

Liss-Rocket-Languages-Tutor

¡Hola VR143!

 

Our apologies that we haven't been able to resolve this recording issue yet! 

We have so far been unable to pin the problem down on our end, so unfortunately we'll need a few more details from you in order to sort this out. Could you please contact Support directly at support@rocketlanguages.com and provide a screenshot of what you see when the recording fails? Any other details that you can provide (e.g. if this is only on Safari, if it happens with every phrase or just specific ones, etc.) would be very helpful.

Thank you very much for your patience! We hope to have everything running smoothly for you again soon.

 

Saludos,

Liss

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