Rocket Languages Reviews
Find out what actual users have to say about our courses through their Rocket Languages reviews.
Nothing "awesome" to say. I thought you wanted my honest, candid feedback. Still waiting for help on the problem of inserting special characters in the writing practice section of lessons. Rocket told me I must wait two to four days.
I get the impression Rocket also doesn't teach grammar either—at least not overtly. Disappointing.
What's your return policy?
Response from Rocket Languages
Response from Rocket Languages: Hi Bruce - The special character issue on Rocket French "Write it!" exercises has been resolved by adding in special keys for the French characters. Grammar is taught extensively in the Language and Culture lessons, did you see those? And, finally, if you decide that it's not for you then we have a 60 day full money back guarantee. Just contact customer support.
Customer service needs to be quick. Please make it at least 3 minutes, not 2 to 4 days. What's awesome is, logo is intelligent.
Response from Rocket Languages
Response from Rocket Languages: Hi Anga - We try and turn around our customer service emails within 2 working days. This is a better turnaround than a lot of sites and we are always trying to improve it!
I absolutely want to love this program. The content is great. The audio lessons are top notch, but I can't get anything to work correctly on any device and 20 days in and still no contact from a manager or tech after several email requests and live chat requests for it.
I've submitted a pile of screen captures and video of the errors. I've tried multiple devices and computers.
Marie G responds quickly over live chat, but nothing ever seems to come of it.
The program has great content, but trying to use it is is beyond infuriating.
At this point I'm not prepared to keep the product unless it's next to free.
Response from Rocket Languages
Response from Rocket Languages: Thanks for your review Jesse. Our sincere apologies for the trouble you've had with your course, and for the delay in getting some help for you. We will get some assistance from the IT team and get back to you ASAP.
the system is confusing frustrating and has to much work
Response from Rocket Languages
Hi Libby, thank you for taking the time to leave a review. We're sorry to hear that you are finding the workload of our Rocket Spanish course overwhelming and the system frustrating. We pride ourselves on offering comprehensive language courses and want to ensure that you are learning everything you need to ensure you can start speaking as soon as possible. Learning a language is lifelong commitment but with a bit more practice we're sure that your Spanish abilities will take off in no time!
Very poor experience regarding the numerous simple spelling mistakes and inconsistent and sometimes just plain wrong translations. I expected much more from a paid for language learning tool.
Response from Rocket Languages
Response from Rocket Languages: Thanks so much for your review. When writing translations, we try to find a balance between being as literal as possible, while also conveying the meaning of a sentence. If there are any phrases you think we could translate more literally, please don't hesitate to send them through to our customer support team. Regarding spelling errors, we are in the process of going through all of the Rocket French lessons at the moment, and so you should soon find that this is no longer an issue. Our apologies for the frustration caused!
My opinion may change over time, as I will complete this series (I paid for it.) But right now, I am not sure I like this method, generally speaking. I prefer methodical, professional books such as Genki/Adventures in Japanese/etc which actually explain what is going on. For example: Japanese conjugation is a little tricky and this course (so far) is not helping. I also have a tutor in Tokyo, and nothing is better than that. Lastly, the Kanji exercises at the end are super frustrating as when the sentences are long, the stupid thing auto-places the words and I cannot get them in the right order even when I know it. That said, it's always good to listen to native speakers, but in today's world, there are no shortages of resources in that department.
Response from Rocket Languages
Response from Rocket Languages: Thank you for your review. We're sorry to hear that you haven't been finding our teaching style helpful. We have tested some of the longer phrases in the Write It exercise, but haven't been able to replicate the issue you've been experiencing, I'm sorry. If you have any specific feedback, please don't hesitate to send it through to our Customer Support team [email protected]. All the best!
I decided not to pursue learning French after paying for the course the week after I purchased it as I wanted to change to the Italian course instead. I asked for a refund twice through the help section and have still not received a refund or acknowledgment that I have asked for a refund. This is a real shame as I was going to purchase the Italian course once I got the refund now I don't trust Rocket Languges to fulfill their promises.
Response from Rocket Languages
Response from Rocket Languages: Hi Clare - I am sorry about the miscommunication here. If the wrong course is bought, or even if a Level is too easy or hard, then we will swap it for no cost. I am not sure what happened with our emails to you, please check your junk folder. In the meantime a refund has been issued!
I just started and I don't really really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, really, like its not amazing but I like it
I am finding the program difficult to use. I cannot access the written or quiz sections. It is also a problem trying to access the subsequent module. I wish I had purchased only Level 1. The opportunity to listen and have my pronunciation corrected is appreciated but I would like to be able to access the rest of the module segments.
Response from Rocket Languages
Response from Rocket Languages: Hi Sarah - That is a strange thing to have had happen. Can you please contact customer support if it persists and we will get to the bottom of it.
I can't. you won't let the honest responses be submitted. there is nothing awesome about your program. Neither, do you respond in a timely manner to concerns. So if you want honest then let them be submitted
Response from Rocket Languages
Response from Rocket Languages: Hi Patrick - It looks like your review has been submitted correctly?