Rocket Languages Reviews

The voice recognition is terrible and only works intermittently before giving me the "Looks like speech recognition is currently busy. Please try again" message. Customer "service" tells me to do what I'm already doing (use Chrome browser, fast internet etc.). They acknowledge that their voice recognition doesn't always work and advise me to "skip" those parts. Skipping isn't a solution to the problem! I used Rocket before for German and it was very good. Now I just want to skip this program completely and get a refund.

I decided not to pursue learning French after paying for the course the week after I purchased it as I wanted to change to the Italian course instead. I asked for a refund twice through the help section and have still not received a refund or acknowledgment that I have asked for a refund. This is a real shame as I was going to purchase the Italian course once I got the refund now I don't trust Rocket Languges to fulfill their promises.

There is no functionality to allow you to quickly click on a word that you don't know to figure out what it means. Instead you have to wait through the painstakingly slow audio to hear someone tell you what it means. Very frustrating, especially if you're like me and learn better through seeing.

not user friendly, no offline content, audio recordings rarely recognize speech, slow customer service, very dissapointed, I thought this was the best app on the market, for this quality, the app is very expensive, for less than 9USD you get this same content in other places

I have had a technical problem with Rocket French for over a month now. I cannot play the audio files of ALL interactive lessons, and that is on several different devices. The support team has not been able to fix it for me, and their response rate is too slow. I'm regretting having bought the product, because it is useless for me if I'm unable to use it. And it means that i threw my money on the drain. I now asked them to reimburse me for my money if they cannot fix their technical issues, and they haven't replied to me yet. As usual their response takes at least THREE days. I'm getting extremely mad, to be quite honest!



2019 Update: We have managed to change how our server works to allow access and full functionality from within Egypt!

no i don't think i will actually, i don't really like this course.

I have 3 previous French courses (Premium, Premium Plus, and Platinum). I have been extremely satisfied with them; I listen to the audio lessons all of the time to increase my comprehension of spoken French. I purchased the Travelogue package and have been very disappointed that the audio is in English. Without being able to listen to the entire lesson in French, it completely takes away the audio experience and turns it into just a series of exercises to be completed. Is there any way to change the audio portion into French, instead of the woman reading the lesson in English?

My partner has RocketFrench, which is great and which he enjoys. I am a language teacher, so I help reinforce.
Now, I just bought RocketGerman -with the same hopes of the French version- and lasted 4 minutes of intro and am SHOCKED: I want to learn German, so why is Nik being such a bitch to Paul, saying his German accent is not as sexy as a French accent?! Why is she saying "especially if your daily job does not require a lot of brain power". Not to mention her horrid voice with unbearable high pitch. How am I supposed to learn with a condescending teacher? No thank you!
I want to talk to someone from customer service.

Your application is not running on Android phone. Whenever I activated microphone, program stops. I tried to run iPhone but it needs iOS 10 later. I can not run on iPhone.
I tried to open on Android phone using Google Chrome. But I can not see repeat button and score buttons.
I tried to run on Macbook using chrome. I can see all elements play, microphone, score and customer voice repeat button.
But I can not replay my voice so I can not compare voices. Sometimes if score is 100% can record and replay my voice. Sometimes it can not record and produce performance result.
Your performance is too poor. Your system must analyse word by word. Your system must show word differences and can offer tools to advise pronunciation alternatives. Also I must listen my voice. Your system must record my voice.

It's truly disappointing that you omitted various clauses from your refund policy. For those using Apple Pay, if they wish to cancel their subscription, they're required to contact Apple? You haven't even attempted to facilitate the direct connection.