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Rocket Japanese Reviews

Find out what actual users have to say about our courses through their Rocket Japanese reviews.

Average Rating
4.7
Star
Star
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5,462 Customer Reviews
5 Stars
78.0%
4 Stars
14.0%
3 Stars
3.9%
2 Stars
1.4%
1 Stars
1.8%
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Susie SeilerSusie Seiler

Tokyo, Japan

Rocket Japanese

Submitted: 3+ years ago

Star
Star
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Rocket Japanese: it's been two (April 14.) months since the Rocket Language app for iOS has been updated and since I am not able to use it anymore as it is not possible to write in hiragana/katakana anymore. I contacted support, got (after days - and weeks) assurance that it will be taken care of - yet the "bug" update 2 weeks ago did not address any of my clearly communicated (screenshots and screenvideo) problems. If you work on iOS (iPhoneX & iPad Pro, latest firmware) do not download this app - it is NOT working as advertised.
A word to the support... promising an update and therefore a working app might "quiet" the user but it is contraproductive to take no action at all.
I'll be happy to re-review my feedback once I am able to use the app again. Until then... 1 star.

Response from Rocket Languages

Hi Susie - We were having an issue with the length of time that it takes for an app to get approved by Apple (up to a week), which meant that any bugs took a while to get sorted. Apple have been working to reduce this time, especially for minor bug fixes.

2
Laurie-Beth BrennanLaurie-beth Brennan

United States

Rocket Japanese

Submitted: 2 years ago

Star
Star
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I bought this program to learn useful Japanese but it's not really helpful. The dialogue sets are more geared toward someone who speaks Japanese and not someone who needs to learn. As an example: there is a dialogue set about asking people if they speak Japanese, but not one that helps to you ask if they speak English or that YOU don't speak Japanese. It goes on from there. I've gotten very little actual useful phrases from this program and I'm upset I spent so much on it. My upcoming trip to Japan is not going to be helped by this program.

Response from Rocket Languages

Hi Laurie-Beth, we're so sorry to hear that you are not finding the Japanese course useful. Our Japanese course is currently being reviewed and updated where any inconsistencies like this will be removed. We have passed this to the Rocket Japanese team to keep in mind during their review. We have also followed up with you via email on this issue. We wish you all the best!

0
Brion FoulkeBrion Foulke

United States

Rocket Japanese

Submitted: 1 year ago

Star
Star
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As someone who's been using Rocket Japanese for years and generally liking it, I'm writing this review to express my frustration. AGAIN you have redesigned the app in a way that seriously hurts the functionality! Why do you keep doing this? (Especially with no option to switch back?). Why did you decide to make the kanji suddenly very small, forcing me to zoom in on phone? Makes the kanji lessons a huge pain! Change it back! Im getting tired of you guys constantly screwing up your own app!

Response from Rocket Languages

Thank you for your feedback, Brion! We understand your concerns and that updates can interrupt your learning. However, please know that all our updates aim to improve the usability of the course and, therefore, your language learning experience. As was the case prior to the update, font and script sizes can be enlarged in your phone settings. If you have any further feedback, we'd love to hear it, so please reach out to [email protected]!

7
A SA S

United States

Rocket Japanese

Submitted: 1 year ago

Star
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Star

At first I thought that Rocket Japanese was a great course. However, I became very disappointed with the way they structure things. The conversations are very limited and the grammar is poorly explained. Japanese is a very structured and logical language and Rocket Japanese does a poor job of conveying the structure. I am overall very disappointed with the course.

I bought the entire Japanese course, yet Rocket continues to send me marketing and promotional emails telling me to buy their japanese course when I already have.

Response from Rocket Languages

Thank you for your review! We appreciate your feedback and thoughts however, we know that many of our learners are just starting out with Japanese or learning a second language for the first time. That’s why we focus on keeping our courses accessible by starting with simple conversations and grammatical explanations and gradually moving on to more advanced topics. If you’re facing any specific grammar challenges, feel free to reach out to us at [email protected]. We’d be happy to help you out!

7
Chalampol PromchaiChalampol Promchai

United States

Rocket Japanese

Submitted: 6 months ago

Star
Star
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It's boring. There is no picture to help me connect with the phrase or words. They throw a sentence at you and have you repeat it, hoping you remember. It's no different from when you just Google Translate phrases and remember them yourself. Maybe throw an interactive game or something. I wanted a refund, but there's no refund button either. I guess I'll just take this as my loss.

Response from Rocket Languages

Sorry to hear that, Chalampol. Please know we take our 60-day refund promise very seriously, and our support team has reached out to you to initiate the refund process. Wishing you all the best with your language learning!

3
Showing 571-575 of 575 reviews
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