Rocket French Reviews
Find out what actual users have to say about our courses through their Rocket French reviews.
Rocket Languages review criteria
The voice recognition is terrible and only works intermittently before giving me the "Looks like speech recognition is currently busy. Please try again" message. Customer "service" tells me to do what I'm already doing (use Chrome browser, fast internet etc.). They acknowledge that their voice recognition doesn't always work and advise me to "skip" those parts. Skipping isn't a solution to the problem! I used Rocket before for German and it was very good. Now I just want to skip this program completely and get a refund.
Response from Rocket Languages
Hi Troy, thank you for taking the time to provide us with your valuable feedback. Your comments have been passed on to both the customer support and IT teams. We are sorry to hear that you have been facing issues with our voice recognition system. While we strive to provide you with state-of-the-art technology, we do understand that it can make errors at times. If the voice recognition detects phrases poorly, we suggest skipping over them because this will ensure that the language learning process is not disrupted. We appreciate your continued effort in learning the French language and wish you all the best!
It's truly disappointing that you omitted various clauses from your refund policy. For those using Apple Pay, if they wish to cancel their subscription, they're required to contact Apple? You haven't even attempted to facilitate the direct connection.
Response from Rocket Languages
We're sorry to hear that the refund process with Apple Pay didn't meet your expectations. Apple requires this process, but we'd be happy to jump on a call and help you contact them!
its very anoying the mic option doesnt work most of the time
Response from Rocket Languages
Sorry to hear that, Juan. Please contact your friendly support team at [email protected], and we'd be glad to see what we can do to ensure the voice recognition is functioning properly.
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