Feedback and Comments

Can't access my profile

Hi, I am unable to see or edit my profile, even though I am logged in and I can access my courses. The error I get in the browser console is: Failed to load resource: the server responded with a status of 403 () And: Possibly unhandled rejection: {"dat...

5 replies - Last post by Matthieu13 - February 18, 2020

Total Points not showing after upgrade

Hi Jason, Nice upgrade, I like the "my vocab" feature in the sidebar. Just one issue though: the "My Progress" page shows points accrued today (& last 24 hours), but it no longer shows total points for the course. (The heading is there, but not the numbe...

1 reply - Last post by jason-oxenham-ceo - February 17, 2020

Rocket 2019 Wishlist

Hi Chris Thanks for your post. I understand the frustration with the perceived lack of progress. We have actually completed quite a few large projects in 2019, and have a couple more are close to being complete. The most major one was changing our back...

37 replies - Last post by 夫婦茶碗 - February 1, 2020

"LITERAL" — a new feature?

I'm working on Japanese module 8.0 and noticed that in the "Extra Vocabulary" section there is a small link to the left of one of the vocabulary words. When you hover over it, it gives a literal translation of the vocabulary phrase (in this case, きいて ください...

3 replies - Last post by sfpugh - January 8, 2020

Play it section settings- the tick boxes and the mouse pointer do not line up properly so they appear non responsive

The play it! section has a settings menu from which you can select display options and turn voice recognition on/off using a number of tick boxes. The problem is that the tick boxes appear to be non responsive. It took me a while to realise that I had to...

1 reply - Last post by marieg-rocket languages - December 19, 2019

Query re. new layout of audio lessons

Hi Peter--252,  Thank you for your feedback.  For the time being, we don't have a toggle available to show/hide the transcripts, I'm sorry; this is a new feature and it has not been made available for all languages yet that's why it's still not showing ...

1 reply - Last post by marieg-rocket languages - December 18, 2019

Where is the star?

Highlighting or double clicking doesn’t work on a tablet (when using the web version). And there is no way to do it in the app. Please find some way to bring this functionality to mobile devices.

4 replies - Last post by JeffreyN-YOdZ - December 18, 2019

points total in my progress not working correctly again

My totals are also being exaggerated, including today’s, but in hundreds, not thousands.

19 replies - Last post by jason-oxenham-ceo - December 13, 2019

Feature request for Hear It! Say It!: Start recording automatically

Hi there, I started switching my Italian learning to the Rocket courses, and so far having a good time. Anyhow, I'm hoping for the Rocket team to hear some of my feedback, so maybe we can make those courses and lessons even better :) .. My request is abo...

2 replies - Last post by 夫婦茶碗 - October 18, 2019

recording not working

Excellent news, Grahame! Glad to hear it.

12 replies - Last post by marieg-rocket languages - October 2, 2019

Google Chrome crash

I've just had my Google Chrome browser crash 3 times during one "Know it" exercise, while trying to record. The 3rd time I had to re-start my PC completely. Happens apparently at random. Was getting occasional crashes before but much worse today.

2 replies - Last post by Tony-S10 - September 27, 2019

Recording of my voice

Now that I am using the app on my iPad, it says Listening, so I assume it is recording me, but I see no ratings % this is not really acceptable at this price for the app

9 replies - Last post by RobinS66 - September 21, 2019

A suggestion for future revisions in Rocket languages

Hi there,  Thank you for your feedback and suggestions. We have forwarded the message to our Product Development Team for their consideration.  Kind Regards!

7 replies - Last post by Vidya-manuS - August 6, 2019

Poll for new languages Hebrew and Greek

Hebrew or Greek have always been a dream for me to learn. Presently I am studying Spanish and sign language which are keeping me very busy.

11 replies - Last post by Erubar - July 23, 2019

¿invitó ir o invitó a ir?

In lesson 9.4, we have this sentence-- Mauricio me invitó ir al cine. (Mauricio invited me to the cinema.) Two questions: 1. Should it be Mauricio me invitó a ir al cine? (adding a before ir) 2. Could it be Mauricio me invitó al cine? (without ir, as we ...

1 reply - Last post by marieg-rocket languages - July 19, 2019

phrases playing too fast

You can use a slow-down program for audio files - Google will come up with a bunch of them, a lot of them free. Musicians use them to learn to play a hard piece faster - learn it slow, then speed the audio and your playing up, a little bit at a time.  It ...

5 replies - Last post by jsyeaton-- - July 14, 2019

A quick way to clear My Vocab?

I know I can edit My Vocab list by pressing the trash icon next to each entry, but is there a way to clear the entire list with one (or two) clicks?

2 replies - Last post by 夫婦茶碗 - May 21, 2019

Would it be possible to have a poll option in the forum topics?

If polls get added, would there be a separate place in the forum for them? If so, would they have their own mini forum, like each language, a place in each forum, like the "Feedback and Comments" mini mini forum, or a mini mini forum in only the "General"...

5 replies - Last post by Erubar - April 3, 2019

Custom Flash card issue, I don't get the option to study the hard cards.

When I go to study a custom flash card set what I have already rated, I find that I do not get the option to study just the hard cards. It behaves as though all the cards were rated as easy. On the other hand if I go though a set and rate some cards hard...

0 replies - Last post by sfpugh - March 10, 2019

I can't access My Benchmark (German)

I think that moving My Benchmark to its own section was good, but I can't access it now. I just get the header page with a few lines of explanation, but nothing else, no histogram bars or any way of using the activity. There are also a few other minor gl...

2 replies - Last post by sfpugh - March 7, 2019

Today I am only getting one point per flashcard instead of two.

I like this new system. Hopefully it will cut down on the point cheaters who spam the record buttons.

21 replies - Last post by jason-oxenham-ceo - March 3, 2019

More languages, please!

All the very best to you Erubar.  You are clearly determined, and deserve to succeed.

12 replies - Last post by Erubar - March 2, 2019

points upgrading very slow

The awarding of  points is very slow the last few days. It takes up to 4 seconds after each phrase for the points counter to move .If  you move on to the next word or phrase in any lesson most likely you will not get  points awarded . Is anyone else exper...

3 replies - Last post by Alan-L1 - February 19, 2019

correct sequence to follow for Level 1 Dashboard

Hi All, I am a beginner trying to learning French. The Rocket French Level 1 Dashboard has 3 sections - 1. Interactive Audio Lessons with 8 modules, 2. Language and Culture Lessons with 8 Modules and 3. Survival Kit lessons.  My question is what is the se...

1 reply - Last post by Tony-S10 - January 25, 2019

New website problem

Well it would appear that our buddies in IT have been at it again. Starting last night, every time I earn a few points I get a pop-up message saying " Congratulations! You've just achieved a new badge." This extremely distracting and a royal pain! What's...

7 replies - Last post by Tony-S10 - January 24, 2019

Delay in the Voice Recognition and Playing Back What You Record is Still a Problem

Hi David - Sorry about the delay in responding. Most of the VR issues are from a long time ago. While there are still some people having problems, on the whole it works well for the majority of people. In saying that we are putting together a team to ha...

19 replies - Last post by jason-oxenham-ceo - January 14, 2019

what is the benchmark test?

I try it every few months to see how much I am progressing and in which areas I need more work.

8 replies - Last post by Tony-S10 - January 11, 2019

What has happened to our German Tutor?

Excellent news, We have had a couple of replies from a German tutor already.

3 replies - Last post by sfpugh - November 30, 2018

Where is the summary of how points were earned?

In all respects I do not believe seeing how you earn points is helpful. If you really want feedback then try play it. You get given a score based on how well you pronounced and spoke the sentence. Use that as feedback to your progress. Same with the mod...

5 replies - Last post by Ramsey-P - November 30, 2018

Problem with punctuation on Rocket Reinforcement tests

Problem seems to have disappeared, for me at least.

8 replies - Last post by jason-oxenham-ceo - November 29, 2018

My Flashcard sets default to public when edited

It's a minor annoyance but if I edit one of my personal sets, it defaults to public despite previously being set to private. The text immediately above the public/private button clearly says the default is private. It shouldn't alter this setting unless t...

7 replies - Last post by Dean V - November 26, 2018


I saw one review where the person said reviewers get $10 to write a review, so they all write good reviews.  I just want to say that I did not get paid to write my review and don't want to be paid.  I wrote a good review because I truly love this program....

9 replies - Last post by jason-oxenham-ceo - October 31, 2018

Every one is a novice today

Thanks for escalating the issue. The points I am not so worried about but the active streak is a problem. To have over 1000 days of straight study being erased is frustrating. I am taking the official Japanese language proficiency test in December and wan...

42 replies - Last post by Susanne-L2 - October 24, 2018

A keyboard with accented characters for the form as in the write it tests

That would be really nice for Japanese, too!

5 replies - Last post by Badger - October 16, 2018

Total Flashcard Option

I am rocking my lessons, but I find that my memory slips a little on words and phrases from 3 lessons prior to the one I'm currently working on. SO I have to go back to the flashcards for that particular lesson and review. What would be AWESOME is having...

11 replies - Last post by Badger - October 16, 2018

Norton Identity safe messes up Rocket languages

I find that Norton Identity Safe cases very slow performance in the practice conversation section. It is so slow to move on to the next phrase as to make it unusable. It also messes up recorded speech so that the playback is very disjointed rendering it u...

3 replies - Last post by sfpugh - September 20, 2018

Tutor louder volume than response

When running under Windows 10, I can find no way to make the audio volume of the tutor and my response even roughly equal. When I run under Linux Debian 9, these two volumes are comparable.

4 replies - Last post by Patrick - September 11, 2018

Should there be more things to learn in Rocket Languages?

I know Rocket Languages has a lot of things to learn, but how about addin' more to da learnin' list? Cos' y'all 'no' dat there iz nothin' like "Takin' A Smoke Break", "Court Witness Frenzy". In "The lowdown on Love and Romance", there iz nothin' like "hav...

8 replies - Last post by Christopher1197 - June 24, 2018

Unable to start post on Introduce Yourself

I also am not able to make a post to I am new. I read where new people are blocked, why is that?

4 replies - Last post by Meages - June 21, 2018

Today every one is a novice

Alt least in German, everyone is classified as a novice. I suppose it is just a glitch. :-)

32 replies - Last post by marieg-rocket languages - May 29, 2018

Changes to User Interface

I had a UI suggestion and I hope this is an OK place to make it.   It’s for Rocket Reinforcement.  The button to hit to Reveal the answer is in the same area where the next button appears and the score buttons are. I hit reveal often accidentally when I...

20 replies - Last post by RebeccaA18 - May 10, 2018

Your input wanted! Suggestions to improve Play it!

Hola Jason. No I have not contacted customer support because I don't remember how; and now I am having the problem of the teacher's audio playing when I hit the recording button or the keyboard shortcut for recording on top of the lagging time with the te...

34 replies - Last post by RebeccaA18 - May 10, 2018

cool feature of the new play it.

I am not sure if this intentional or not, but I found a cool feature of play it. After doing a play it, the view goes back to the conversation transcript. If you fiddle with the playit check boxes, you can get the conversation transcript to display as it ...

1 reply - Last post by Steven-W15 - May 3, 2018

Please Change This

Hello! Will you please make it so that the quiz will give you some points? Maybe making how many points you get from it be according to whether -- over-all -- you got Hard, Good, or Easy. But really, I think it should give at least a few points; like one-...

3 replies - Last post by marieg-rocket languages - May 1, 2018

New feature for custom flash cars

I would like to see some changes to the flash cards where users can create their own. First I would like the option to upload audio files to match the speech of flash cards not covered by the course. I have my own recordings of some native Japanese speak...

2 replies - Last post by Tony-S10 - May 1, 2018

custom flashcards not working (German)

Today, I find I can't access my custom flashcards. I get the following error message: "ErrorException in FileViewFinder.php line 137:View [] not found. (View: /var/www/vhosts/

2 replies - Last post by sfpugh - March 14, 2018

Excessive lag time playing back sentences.

I thought this issue had been resolved, it did work well for a few days. But a noticed a few phrases lagging yesterday, and today it has gotten much worse. I tried closing Chrome, logging out and back in, even tried it with Safari and couldn't get it to r...

18 replies - Last post by Dan-H24 - March 6, 2018

reset custom flashcards

On the subject of flashcards, I find I am unable to add images to my custom sets, though I can add them to the standard course sets.  I've asked about this before and didn't get an answer.  Is anyone else having probs with it? Meriel

1 reply - Last post by Meriel - March 5, 2018

lesson misorder

thanks for the help.

3 replies - Last post by Ramsey-P - February 2, 2018

right but wrong

This may have something to do with accents.

7 replies - Last post by Ramsey-P - January 29, 2018

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