Feedback and Comments

This section is for issues that are not language related. You can browse the topics, do a search in the top right corner of this page, or start a new conversation.

My vocab bugs

Hi, It looks like there's been an update to the My Vocab function and there's a couple of issues: - the function to add to my vocab takes all the spaces out of the phrase you're trying to add - it now doesn't let you add duplicate phrases. There are oft...

3 replies - Last post by Chris-N9 - February 18, 2017

Offline Use Feature For IOS

I think it would be an incredibly useful feature to add an offline feature for the  rocket languages IOS app so that the audio is available to you when you don't have Internet. A simple option to turn on, like in apps such as Spotify or Rosetta Stone that...

2 replies - Last post by marieg-rocket languages - January 28, 2017

Study Feature Appears in Dashboard, but is not available

Hello! This may occur with other lessons, but I noticed it with Rocket Italian Lesson 1.7: Clarifying Things and Gendered Nouns. On my Dashboard, I see that Lesson 1.7 has Hear It! Write It! and Know it! quizzes available. However, if I go to the Lesson 1...

5 replies - Last post by marieg-rocket languages - January 26, 2017

New iPhone application

The new iPhone application just downloaded. The look & feel is vastly improved and closely matches the website, but it's got a pretty big problem.  The sound did not consistently work but, worse, when it did it turns off when the screen goes to sleep! Th...

14 replies - Last post by jason-oxenham-ceo - January 11, 2017

Turning off speech recognition for Play It!

Apologies if this has been already asked. The search didn't turn up anything. I would prefer to use the "Play It!" functionality without the speech recognition. I have been using Firefox for this section (which bypasses the speech recognition) but the vo...

5 replies - Last post by jason-oxenham-ceo - November 29, 2016

Recomendation

Jason & company: you may know of this already, but Rocket Languages gets #1 review of online courses from this site: http://www.mezzoguild.com/tools/ I found it completely by accident. A friend who was planning a trip to Cuba bought the Living Language c...

1 reply - Last post by jason-oxenham-ceo - November 27, 2016

"Send us feedback" not working

Hi, I'm not sure if this is only me, but today I'm not able to send feedback on a specific phrase. I can't focus on the feedback box so can't type in it. I'm on Chrome on a Mac. Cheers, Drew

5 replies - Last post by drewster - November 26, 2016

Largest Known Custom Flashcard Set: "Test of Large Custom Chinese Flascard Set (545 cards)"

FYI, I've been successful in creating and using a custom flashcard set of 545 cards in the Chinese section.  Not that I'm competitive or anything like that.  I just thought flashcard enthusiasts would be pleased to realize how well the system is now worki...

5 replies - Last post by jason-oxenham-ceo - November 17, 2016

Points to go until next division

ciao it use to display how many points to go until next group/level. But it does not anymore after the site revamp. Any way to see this or it is not possible?

7 replies - Last post by rigoletto - November 8, 2016

Normalization of Sound Volume of Flashcards

This may sound like a small issue, and I guess it is, however, the wide variation of the sound volume in all three of my current Rocket courses is becoming .... problematic for me.  The sound volume seems to vary as much as a factor of four.  I use a Bos...

4 replies - Last post by jason-oxenham-ceo - November 7, 2016

Write it -- return key stopped working

Hi, Overnight on the website, in Write It, the return key has stopped working as a hotkey for Reveal. Annoying, because now it's not possible to just use the keyboard. Drew

9 replies - Last post by drewster - November 2, 2016

marking a lesson complete

The "How do I get more points" section shows the different ways that one can earn points. At the top of the list is "Mark a lesson complete". Apparently, I have never done that since I have 0 points in that category. What does it mean to "mark a lesson co...

7 replies - Last post by drewster - October 31, 2016

Custom Flashcards - favorites

I just marked one public flashcard set as a favorite and it still does now show up on my list of favorites, at least not immediately. When I back out and reenter, it shows up.

3 replies - Last post by jason-oxenham-ceo - October 31, 2016

Points diminish

After doing a interactive lesson in a few modules and each time i get out of one to go into another my points diminish by 10-20. Is this Normal? it never use to happen but i realised the past few days its been happening a lot.

11 replies - Last post by jason-oxenham-ceo - October 27, 2016

Instability? -- Internal Server Error

Has anyone else noticed a lot of instability over the last week? I've found that it's been down on 4 days when I've tried to use it, for more than an hour each time: Internal Server Error The server encountered an internal error or misconfiguration and w...

10 replies - Last post by drewster - October 26, 2016

Mobile problem with new version

Hi, I almost always use the system on my iPhone and always on the web rather than the app since the app functionality is so far behind the web system. The latest release is positive because it is finally responsive, and formats to the phone screen size ...

9 replies - Last post by jason-oxenham-ceo - October 25, 2016

Problems with new 2017 Beta version just implemented.

The new 2017 beta  version was just implemented at about 9:30 pm EST and seems not to be working yet.  I logged out and logged in again but still cannot use the lessions or flashcards and have a floating navigation box on the right that will not go away w...

38 replies - Last post by Matthew-H68 - October 24, 2016

Total points no longer visible in sidebar

Hi, I notice that the total points is no longer visible in the sidebar, only on the My Points screen. I thought it was there when the new version came out on the weekend?  Cheers, Drew

5 replies - Last post by jason-oxenham-ceo - October 24, 2016

Anyone else having microphone problems?

When I click on the microphone icon, results vary.   Sometimes it recognizes what I've said correctly.   Sometimes it comes up with totally nonsensical interpretations, e.g. misses an initial consonant even when I emphasize it. &n...

88 replies - Last post by Joe-S7 - October 23, 2016

Changes to User Interface

I have been noticing the little tweaks to the user interface, and I like them. For example, the combination of the ranking and scoring in the testing areas is a nice little tweak. They are making the interface cleaner and nicer to use and see. This mornin...

5 replies - Last post by jason-oxenham-ceo - September 20, 2016

Buttons

Hi, I'm a big fan of the flash cards. I use them daily on my iPhone and so have to use the web as they aren't in the app.  The new buttons, while great on the large screen of a pc, have been really difficult to use on the mobile. The last release overni...

4 replies - Last post by drewster - September 19, 2016

Swedish

I'd like to learn Swedish. Do you have any programs for Swedish?

2 replies - Last post by saundersdjd - September 4, 2016

IS there a way to set the order of previously missed words to come up first on the next round?

After going through the recording sections the first time the program helpfully starts the second round on the words that were missed on the first.  But if one doesn't get them right on that second pass or wants to keep them high on the practice list, it ...

17 replies - Last post by jason-oxenham-ceo - September 1, 2016

IS there a way to set the order of previously missed words to come up first on the next round?

After going through the recording sections the first time the program helpfully starts the second round on the words that were missed on the first.  But if one doesn't get them right on that second pass or wants to keep them high on the practice list, it ...

4 replies - Last post by jason-oxenham-ceo - August 29, 2016

On mobile, there's no record button

Hi, I'm trying to use my Mobil on your website since your app doesn't allow us to do the exercises but there is no record button visible.  Drew

4 replies - Last post by marieg-rocket languages - August 6, 2016

I came over from my Rocket German courses to explore the Free Trial of Chinese but cannot see any of the lessons?

Hi, I'm thinking of buying the Chinese Premium course during this 60% off sale.  I bought all three of the German courses during a similar sales over the Forth of July. But, I find I can not actually open any of the courses, not even the ones highlighted...

1 reply - Last post by Margaret-RocketLanguages - August 5, 2016

Point System Integrity

According to the 24 hour point clock, three days ago "slguell" accumulated 847,000 points.  Now, that user has accumulated 2,382,700 points in a three day span.  Surely, RL must monitor point system results?  Has the integrity of the point system been com...

8 replies - Last post by trutenor - July 29, 2016

Dashboard: Active Streak and Longest Streak Incorrect

It seems that the "My Rocket Scheduler" is indicating an active streak and longest streak of 5 days and 6 days respectively. They should both be indicating 10 as I have continuous green boxes for the last ten days (since I started).

23 replies - Last post by Diana-S1 - July 25, 2016

Message to Leave the Site

Yesterday I tried to do the Module 2 test and got several messages  - maybe from Chrome - asking me if I wanted to leave this site because changes I made may not be saved.  I ignored the warnings - carried on with the test and most of my answers to the la...

2 replies - Last post by Trish-M13 - July 20, 2016

Audio Lesson broken

Hi there, I'd just like to report that on lesson 7.1 French "Activities" the audio lesson doesn't work after 6:47. Thank you Eric Brand

2 replies - Last post by ebrandza2 - June 22, 2016

Feedback on tests

I came across a couple of mistakes in the final test. It would be good if Rocket Languages provided the mechanism for providing feedback in tests in order to correct these.

2 replies - Last post by Steven-W15 - June 21, 2016

Android app enhancement

Hey, Can you please add the option to the Android app to NOT lock the screen? I listed while I am trying to read the conversation, and it just locking my screen every time. could be a useful feature. Merci! Yogev.

1 reply - Last post by marieg-rocket languages - June 9, 2016

ios app update

I've tried sending e-mails and have not yet been given a satisfactory answer. When will the App be upgraded so that it syncs with work completed on the web-based platform and vice versa? Ever since the upgrade, none of my completed web-based course work ...

12 replies - Last post by jason-oxenham-ceo - May 26, 2016

flashcards: random order and reset

When I go through flashcards, I would like to be able to do them in random order rather than just the fixed "chronological" order. Also, I like to reset them before I start and it would be nice if when I hit the reset link, it would take me right to the ...

4 replies - Last post by jason-oxenham-ceo - May 22, 2016

Mic stopped recording

Hi there, I am using the chrome browser on a mac and my mic works for other programs and all the settings on chrome seem to be correct. I'm at a loss. Any suggestions please? Thanks Eric

4 replies - Last post by ebrandza2 - May 18, 2016

Flashcards Repeating

Several days ago I began doing the flashcards for lesson 11.4. I was not able to complete the entire set at that time, so returned to it the next day. Rather than begin with cards I had not yet done, it showed me cards I had already completed. This has oc...

1 reply - Last post by Dan-H24 - May 12, 2016

Internal Server Error

Following the recent RL update, I've been receiving the following error when attempting to access the "My Badges" page. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please co...

3 replies - Last post by nóng fū - May 12, 2016

No hotkeys in tests.

I can't use hotkeys in the module tests.  Is this being worked on, is it intentional, or is it just me?

3 replies - Last post by jason-oxenham-ceo - May 1, 2016

Leaderboard Update Please

Early in the New Year Jason said that the leaderboard was being updated to address all the problems (missing scores, not updating etc, etc). It is now 3 months on and I've just noticed that my total weekly scores don't seem to be reflecting in the daily a...

3 replies - Last post by the-hefay - April 29, 2016

Play It!

I've been through the course so many times that there is not much more I can do with it. One feature I really liked and continued to benefit from was the "Play It!" section. I could go through at the native level at full speed and improvise the conversat...

19 replies - Last post by ebrandza2 - April 13, 2016

"new posts" by Jason

Hi guys, umm,  I'm not sure if this is just happening to me ( I have checked all computers in my house) Jason's "new posts", each time I have read one of the posts, they have disappeared from my account. Maybe they are somewhere else but I have checked. I...

5 replies - Last post by Grant-K1 - April 11, 2016

New visual interface

Am I the only one having trouble reading text on this new interface? The combination of the very small font and the gray on white is making it very difficult for my old eyes to read well. I just switched to a new pair of glasses which seem to exacerbate t...

13 replies - Last post by jason-oxenham-ceo - April 10, 2016

Leaderboard

Am I the only one who has wondered where the new names came from on the Spanish Leaderboard? Better than Tyler (630,000 points), Naked Bananas (421,000 points) and 201 (305,000 points) all seemingly rocketed (pun intended) from obscurity to the top of the...

44 replies - Last post by Margaret-RocketLanguages - March 18, 2016

M'aider!! Playback doesn't work!

I'm calling out to any of you who have technical knowledge of how I may get my Playback to work. I use Firefox with Windows 7 (with Realtek). Prior to the "upgrade" in October, everything worked great. Since then, nothing does. When I am in a lesson, I am...

0 replies - Last post by Michael-W - March 14, 2016

Module tests

The module tests are fantastic! Great work Rocket!!

31 replies - Last post by 悪寄贈 神聞 - March 13, 2016

Is it no longer possible to edit posts?

I just tried to edit one of my prior posts (spelling mistake) and couldn't. Is this a change or am I somehow doing something wrong?

6 replies - Last post by Steven-W15 - February 5, 2016

Korean Extra Vocabulary Section

Is it just me or does the speaker in the Korean "Extra Vocabulary" section speak super fast? I know the two Korean speakers in the audio lesson speak quite slowly, but that really helps me with difficult words. During the long sentences in the "Extra Voca...

4 replies - Last post by marieg-rocket languages - March 9, 2016

Keyboard

Hi, I've asked this before but I have never had a proper answer and I don't know why this has not been addressed? Now, in the writing section a person might want to hit "reveal" to find out and correct what they have just written. The system then only giv...

4 replies - Last post by Tony-S10 - March 8, 2016

iPhone app

when I down load the app, it only runs in the trial mode.  How do I run it in the      normal mode.

1 reply - Last post by jason-oxenham-ceo - March 8, 2016

Flashcards and Hangul (English Letters)

G'day, If I uncheck a flash card setting the setting automatically gets set on the other card face. I am not fond of this because it means I cannot turn off an option. I don't like seeing the English version of Hangul but either have to have it on the que...

2 replies - Last post by jason-oxenham-ceo - March 8, 2016

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